Regarding CIC0 transaction

Hi All,
My client requires following way:
Business Requires a streamlined access to transactions in R/3 from the Customer Interaction Centre in CRM.
Currently, Users have to carry out the following steps in order for the Selected Business Partner details to pre-populate in the R/3 transaction selected.
1.   Search for BP.
2.   Validate Search results
3.   Navigate to Business Data Tab
4.   Highlight the Sold-to Party returned from that search
5.   Use Menus to navigate to desired transaction
Now they wants from second option they directly wants to go 5th option means bypass 3 and 4, please let me know is there any include or exit which solves this problem.
Thanks & Regards
Naveen kumar

Hi Naveen!
Unfortunately I don't know any way of changing the behaviour of the cursor positioning.
What I still don't quite get is the reason for your client to have to position themselves on the actual object in the BDD. Are they using context menus? If that is the case why not introduce Action Boxes (with all your R/3 target transactions) instead?
As soon as they confirm the search all context-based actions are already using the correct BP for them, so however they browse to other transactions they will pass the correct BP-number as parameter.
If they are not interested in the Contact Person from the pop-up list, just hit enter twice during confirmation and only the relevant BP will be selected (into the BDD) and no CP. Then you of course have to hit enter a third time to confirm the BP into the BDD.
I also noticed that the active tab of the locator search result remains the same within one session, meaning that your users will only encounter this problem once during every session. If they do the triple-enter confirmation they will be in the right place immediately.
Maybe I am missing something here, but I think it sounds like you should be able to find a work process that is not too cumbersome for the users.
/F

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