Regarding Configuration of Change Request Management in solution manager4.0

HI Techies,
I have configured the change request in solman 4.0 but the transactions SDCR,SDMN,SDMI,SDAD,SDDV,SDTM,SLFN,SDHFare not working for activating this i have executed the BC sets as mentioned in Note :903527 ,is there any BC sets available for this ,can anyone suggest me with the solutions.
Thanks in Advance solutions awarded for sure !
regards,
ESRkumar

Hi Tripti,
I have already done it .i dono where iam lagging can u please send me the docs regarding the Change Request Management in solution manager 4.0 with sp12 .Still iam facing the same
thanks in advance!!
ESRkumar
Edited by: esr kumar on Feb 26, 2008 11:10 AM
Edited by: esr kumar on Feb 27, 2008 5:47 AM
Edited by: esr kumar on Feb 28, 2008 10:10 AM
Edited by: esr kumar on Feb 29, 2008 9:28 AM
Edited by: esr kumar on Mar 13, 2008 6:10 AM

Similar Messages

Document for Change request Management in Solution Manager

Hi,
We are setting up Solution Manager. I know service desk configuration. But I need a document on how to configure change request management in Solution Manager.
Also I need a steps or a document for monitoring of EP 6.0 from Solution Manager.
Thanks a ton for help in advance.

Hi,
Check out these links
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/media/uuid/b4406827-0a01-0010-3da2-f56b36d88510
BI and Portals 2006 [original link is broken]
very good collection of eclasses. for making use of solution manager.
Feel free to revert back.
--ragu

Approval Process configuration in Change Request Management

Hello Gurus
We are currently configuring Change request management. We successfully activated charm, we are now working on approval process of change request management.
I am following the following sim for the approval process configuration:
https://websmp105.sap-ag.de/~sapidb/011000358700002931432006E.sim
Can any one please assist us by guiding us on the following things?
1. From BASIS point of view we have assigned roles to each user as employee e.g. developer charm (SAP_SOAM*) role to developer user\employee in solution manager, still when we are creating tickets then we cant see the options like in development, in process etc
2. We are going forward with the default settings can any one tell us if we need to do something extra to get all those options activated like in process, in development etc
I am in mid of these configuration settings; please assist me asap if possible.
Thanks in advance,
Regards,
Sharmishtha

Hello
Thanks for your reply,
I have used BP to create and process change request. Only confused with the standard process and where to look for the change documents, thats the reason i couldnt see the requests and change their status.
I just want to know if you have customized any thing in to the standard configuration, say for e.g. if you want to add your own actions like in maintenance cycle after requests been released in development if you want to import automatically in QA which happens in case of Urgent corrections. What I need to do if I have to do such settings or change it in my standard configuration.
How can I change this standard configuration? Anyone has done such kind of customization?
Thanks for your help and more help on this topic will be appreciated.
Regards
Sharmishtha

Change request management in solution manger release 7.1 or 7.0

Hi All,
Can any body please explain me how to configure change request management in solman release7.1 and if it is possible please send document to my below maild Id.
And please let me know what are the steps needs to be done satellite systems, we have EP7.0 landscape also there .do we have to do any additional configuration for that in solman side?
I appreciate for your prompt response
Thanks in advance
My Id: haritechies gamil.com
Regards,
Hari Prasad . L

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

Change Request Managment setup for Solution Manager 4.0

Hi guys! Can someone help me on how to setup the Change Request Management in Solution Manager 4.0? I have already have checked the SAP Marketplace for any documentation about this topic but found none. I am configuring the two test servers (1 prod and 1 dev) in tcode SMSY. I have also configured the system role for each server. When I try executing /TMWFLOW/CMSCONF in SE38, no clients appear in the CRITICAL OBJECTS pane. Did I miss a required step in the implementation? I hope you guys can help me. Thanks in advance...
Regards,
Ronald Navarro

Hello Ronald,
Following the spro configuration will setup the Change Request Management scenario, each spro point has associated the corresponding documentation.
Also in service.sap.com/rkt-solman>solman 4.0>CCC profile you will find valuable information about how to use this scenario.
Hope this helps,
Dolores

Change Request Management Configuration

We are configuring Change Request Management in Solution Manager 4.0 SR2.
After we have created the maintenance project, assigned our Landscape components as a logical component and created the IMG project for Development system(ASD-315); we have executed a consistency check in Change Request tab of System Landscape tab of the project, and we receive the followong errors:
1- No consolidation system found for ASD-315 (project XXXXX)
2- No track for project XXXXXX with log. system ASD/315.
3- Message from function module /TMWFLOW/CHECK_PRJ_CONS: No export system for ASP-500.
Additionally, when we are trying to create the maintenance cycle (goin to to the transaction /TMWFLOW/CMSCONF), the "Distribution Routes" tab doesn't appear.
Any suggests are welcome.

no answer

Solution Manager 3.2 SP 8- Change Request Management Configuration Problem

Hi friends,
We are in process of implementing SOLMAN 3.2 SP8 in our landscape.I am facing problem in configuring change request management.
When the developer is working on an urgent correction document we are facing a problem.The steps we are following are here under provided.
Step 1 :
Selected Action "In development" - > it created the transport request in the dev system.
Step 2:
Action "Log into System" -> made correction attached to the transport request manually and released the task.
Step 3:
Action "Release transport requests" -> The transport request in the development was released.
Step 4:
Went for action "Pass to correction" -> I am facing exceptions which conveys
Status was reset by system
A condition is not satisfied because of an exceptional situation
Not all transport requests yet released
And we would be thankful if you provide the authorization required for the different roles in the change request management.I have followed the help file of SOLMAN 3.2 and create the users as under
User - Role
SOCM_RQSTR - ZSAP_SOCM_REQUESTER
(Derrived from SAP_SOCM_REQUESTER)
SOCM_DVLPR - ZSAP_SOCM_DEVELOPER
(Derrived from SAP_SOCM_DEVELOPER)
SOCM_CHNGNGR - ZSAP_SOCM_CHANGE_MANAGER
(Derrived from SAP_SOCM_CHANGE_MANAGER)
SOCM_CHNGNGR - ZSAP_SOCM_IT_OPERATOR
(Derrived from SAP_SOCM_IT_OPERATOR)
Even then I am facing problems while developer creating transport requests and while logging into development system.
I tried adding S_RFC,S_RFCACL auth objects to their roles but did not help.
Pl. suggest.
Thanks & Regards
Mrutyunjay
Message was edited by: Mrutyunjay Rao Dora

Hi all,
We are trying to implement the Change Request Management piece in Solution Manager 3.2.
We are facing the following issues which I think relate to the same reason:
1)We have created a Maintenance Project in SOLAR_PROJECT_ADMIN and assigned it a logical component, which consists of our two system landscape (namely DEVàQAS). We have also created the IMG project in the DEV system and have distributed that IMG project to both the Solution manager system and the DEV system. Now we have to make the maintenance cycle and task list for that maintenance project, but as we select the project and click on create project cycle it shows the message "The project is not released. Hence cycle can not be created". It is showing the status of project as locked .How can we open or unlock the project to remove the error?
2) Also after selecting the SMI project when we click on the button CTS status switches or project specific Transport route it responds with the error "Project landscape not configured; set the project status to "open" first ".
3)When we click on synchronize single project it prompts for the login of connected system (Development System) and after login, it gives an error "Warning, problems during synchronization of the system Landscape".
For Error resolution, we have checked the system landscape and it does not give us any errors. We have done that, both from the solution manager by going to the transaction SOLAR_PROJECT_ADMIN --> >system landscape tab>selecting our logical component and doing a check by clicking the "Check system Landscape" button. It returns with "no Errors". We also did a check on the TMS configuration by logging directly on to the TMS domain controller system and checking the Transport routes. We have checked the RFC connections without any errors.
Any help would be greatly appreciated.
Thanks
Abhi

Help me configure Change request management !!!

Dear friends,
I am Going to Configure Change request Management, so just to ensure that the configuration is not erronous, i would need Expert advise..
Just want to know Clear few things before i proceed..
I am also refering SPRO and related notes
Scenario :
I have two SYSTEMS SAP ECC 6.0 with System id R03 and Soluiton manager with SYSTEM id SOL,
R03 has 3 clients, 300 600 700..
In R03 300 is the development client, 600 is quality client, 700 is the production client.
SOL has 2 clients, 100, 200
With 200 as the production client.
Q.1) Do i have to configure CHARM in both the client (100 and 200 of SOLMAN).
Q.2) Initially I had tried to set CHARM in client 100 of solman, but later on realized that it has to be set up in client 200.
When i logon to client 200 and Execute IMG activity Spro-> sap soltion manger->basic settings-> sap solution manager system->activate integration with change request management.
Then by default it take the previous client ( client 100) as the change request management client.
( as we know there are three steps in the above activity ), the other activity are executed properly, only prblem being that the default client is always set to 100, which should not be the case).
I do get the prompt saying ( "The change request clent is set to clent 100, do u want to change to client 200, on clicking yes, still it is always set the same client 100 as charm client ")
Plz let me know what do i do to set the change request client to 200??
Q.3) Regarding TMS, we have local domain controller in solman and local domain in R3.
We are planing to establish domain links between the two systems( ie both the domain controllers) ??
Is this the right strategy ??
Any other method that u can recommend ??
Q.4)One of the IMG activity says, Generate Destinations to client 000 of all the domain controllers..
Whenever i do this these, destinations are created with errors, i am not able to create trusted RFC destinations without errors.
When i logon to satellite domain controler and excecute sm59 there are 2 destinations created Trusted and BACK.
These destinations works well,
but when i logon to Solman, got to sm59 , when i test the TMW and TRUSTED rfc destinations i test these destinations using Remote Logon i get error,
" no authorization to logon as trusted system"
I went thru one note which recomended Kernel upgrades to solve the problem,
I r3 my kernel relaese is 700 with patch level 56, the note recomends to apply patch 80, did u have these problems??
what is your kernel patch levels in sateliite and solman systems.
Q.5) TO be able to raise tickets from R3 to solman we create RFC destinations.
We also create RFC destinations to client 000 of all the sateliite system,
dont u think these RFC destinations might interfere with each other??
Q.6) Is there anyone who has successfully configured CHARM. Can you plz share the configuration documents with me..
Please note :
All the contributors would be handesomely rewarded with points .

Hi,
Check this
Note 128447 - Trusted/Trusting Systems
For your Q4.
Q3.)
Establishing Domain link - That's the right way. Go ahead.
These are the steps.
1.Define Transport Routes for System Landscape
assign exactly one development system to a production system, and that these two systems are connected by exactly one unique transport track. If a development system and a production system are connected by more than one transport track, this may lead to inconsistencies within the transport distribution. This type of transport configuration cannot be supported by Change Request Management, and may cause inconsistencies within the tools involved.
2. Activate Extended Transport Control
The CTC parameter should be '1'
3.Configure Transport Strategy
Deactivate the QA Approval.
4. Activate Trusted Services.
5.Activate Domain Links.
You have to activate domain link between systems.
6. Generate RFC Destinations to Client 000
Hope this helps.
feel free to revert back.
--Ragu

SAP IDM on Solution Manager with Change Request Management

Hi Experts,
I'm facing a question. Does SAP Identity Management manage association between user in Solution Manager and links in PPOMA_CRM tree for Ticket validation on Change Request Management project ?
It seems that it could be done using Compliant User Provisioning from GRC Access Control application.
Thanks for your help,
Ben

Hello Ben,
as far as I know currently there is no "business level" integration between IdM 7.1 and SAP Solution Manager. You only can create SU01 user data as for any other SAP ABAP system.
I have heard that it is planned for the future to integrate the Solution Manager also in the business suite integration options the IdM product already provides for applications such as CRM, SRM and others.
Nevertheless you could create your own implementation for your requirements.
Regards,
René Feister
SAP Consulting Germany

Change Request Management "There is no task list for this project"

Hello!
I would like to use the functionality of CharM in SOLMAN 4.0.
When I enter the Tcode /n/tmwflow/proj I receive the waring/error "There is no task list for this project" (/TMWFLOW/TRACK_N114)
If I create my own task list via Task list --> create
I get the warning "You cannot change task lists in the SAP namespace"
What are the steps to define task list for my project?
Do I need to configure SPRO ... --> Extended Configuration --> Schedule Manager?
The second warning I get: "NO CTS projects created yet" or
"The Solution Manager project does not have an active CTS project yet".
How can these warnings/errors be corrected?
Thank you very much!
regards

Hi,
Pls click the check button(next to activate button)
see the SLG1 log generated remove the errors shown in red.
One it is done u press the refresh button & thn u cn create the task list
chk
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
http://help.sap.com/saphelp_sm32/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/content.htm
Regards
Prakhar

How big effort it is to setup Change Request Management?

We are interested in implementing Change Request Management into our Solution manager 7.0.
What size of an effort in mandays it actually is and what kind of professional roles are required to set it up? Some background information for your responses:
implementation project is already there in Solman (SOLAR01/02) and is already live
satellite system connections within SMSY are already active
no central CTS/CTS+ is currently in use
when having CHARM it is assumed that also CTS+ should be used
So, I guess we are in a typical situation where implementation project has ended and live and support organisation and tools are being setup. There we need CHARM and CTS+.
I have read lots of SDN threads and blogs, but did not get a clear picture how big effort setting up CHARM is. Please note, I not looking for config guides now, just your experiences. Even if am not interested in config guides, could you at least describe the main steps that are necessary in setting up CHARM?
br Kim

Hi
Adding more to it
Use the following link,
/people/dolores.correa/blog/2008/07/26/first-steps-to-work-with-change-request-management-scenario
https://websmp202.sap-ag.de/~sapdownload/011000358700000657692007E/ECTS_CHARM_SP12.PDF
Regular correction
https://websmp202.sap-ag.de/~sapidb/011000358700000086572008E.sim
Later login to solman enter tcode SPRO and goto scenario specific Change Request management node and start configuring by
going through the IMG Help and as per requirement.
Create a maintenance project and Activate Charms
https://websmp202.sap-ag.de/~sapidb/011000358700005479242006E.sim
Regards
Uday

How to deactivate Change Request Management workflows task

We are in a situation where we are switching external SAP service
organisation and we cannot at this stage introduce any new procedures
regarding sceduling-tasklists/TMS/etc. Our ChaRM implementation project
must be set back in to a possision where we can maintain our normal
system maintainance processes without using a fully implementated
CharRM functionallity. The implementation of CharRM has to be realized
in 2 steps:
a) activate only ChaRM documentation system/flow as an extention of
servicedesk, implement this in our organisation
b) activate fully ChaRM functionality with interaction with
SLD/TMS/tasklists/etc after we have switched service organisation
Needs:
1) How to deactivate ChaRM IMG setting SAP Solution Manager-
>Configuration->Scenario-Spesific Settings->Change Management->Change
Request Management->Standard Configuration->General Activities-
>Activate Integration with Change Request Management and related
settings.
We had in an earlier stage the total service process/documentationflow
up and running and with possibilities to interact/respond on
servicemessages for these roles: User, Servicedesk, Change Manager,
Change Advisory board, Developer, Tester, IT Operator equal to ChaRM
process.
2) Ensure availability to use ChaRM as a extention to servicedesk
regarding administration and documentation of SAP changements.

Hi,
Find the guides : on help.sap.com
Change Management:
http://help.sap.com/saphelp_sm40/helpdata/en/0c/5b2160f6fa4b83a3674a210b1cdeb0/frameset.htm
Service Desk:
http://help.sap.com/saphelp_sm40/helpdata/en/45/51fbdbd4941803e10000000a1553f7/frameset.htm
Regards,
Siddhesh

Change Request Management without Transport Management

Hello Change Request Management Experts!
I have understood that It is possible to take change request managment in use without transport management. So I could handle Change Request with different statuses without automatic funtions behind these statuies. We like to see how to handle changes between different roles of people and implement the functions after that.
I suppose that I should take only Change Request (approvals) and not Change Documents (execution) from Change Request Management.
Have any of you tried to do that?
Best Regards, Leena Nissilä

Hi Andy,
Thank you for your answer. I have tried to do that also but I where is still some configuration missing because I get error message in: No maintenance cycle is open for the current system. I have also tried to to that maintenance cycle but I thought that it needs CTS activation in some project.
I also like to know what is minimun configuration for change management that I could use SDAD with Service Desk.
I looking forward to you reply,
Br Leena
Edited by: Leena Nissilä on Sep 17, 2008 1:24 PM

Change Request Management without Transport Managment System

Hello,
we would like to use the Change Request Management but without using the Transport Managment System (TMS). Means, we do not want that transport request are created automatically, we do not want that it is possible to log on to the satellite systems via the Solution Manager and we do not want to integrate the transport track into the Solution Manager.
What effort do we have to estimate for such a change? Does anybody already use a process like this? We would be grateful for any idea or solution.
Many thanks in advance.
Jenny

Hi Jenny,
you can do this with the following activities in your custom Business Transaction (BT):
- remove un-useful actions from your action list (TA: CRMC_ACTION_CONF)
- remove the action from the actions depending on user status (TA: starting from SPRO)
- unlock the switches from your SMI Project CTS Switches (TA: SOLAR_PROJECT_ADMIN)
The effort, for copying a standard BT and remove the actions and testing it, is about 5 days, if you already know how to customize a ChaRM BT... last but not least if one of the standard flows is what you really need.
Please let me know if you need more details, otherwise please reward the forum points
Regards ,
Giampaolo

Change Request Management users and their profiles

Hello!
I would like know which users are useful for the usage of change request management functionality within SAP Solution Manager and which profiles should they have?
Users: Requester, Service Desk Empl., Change manager, Change advisory board(?), Developer, Tester, IT Operator, Administrator(?)
Profiles: SAP_SOCM_REQUESTER, SAP_CM_DEVELOPER_COMP, SAP_CM_CHANGE_MANAGER_COMP, SAP_CM_TESTER_COMP, SAP_CM_PRODUCTIONMANAGER_COMP, SAP_CM_ADMINISTRATOR_COMP,
SAP_CM_OPERATOR_COMP
The problem I have:
I get the errors (s. bellow), when I try to set correction in Development with development profile.
- you are not authorized to perform the activity selected last
- No maintenance cycle is open for the current system
The solution for this problem is to log in with user who has "SAP_ALL" to recheck
the correction.
Thank you very much!
regards
Thom

Dear Thom,
Please verify the note : 881553, this problem occur when the user not have SAP_CM_ADMINISTRATOR_COMP profile..
Best regards..
Claudenir Bispo

Regarding Configuration of Change Request Management in solution manager4.0

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