Regarding Email facility in webshop

Hi
We have implemented a B2B webshop and want to enable the email facility. What we do is we click on the "email" facility in the customer support in the "Help" section of the webshop. When we click on the send button, it gives an acknowledge ment that "email could Not be sent". We have done the necessary configuration in lwcconfig component in XCM. We are using CRM 4.0.
Help would be appreciated.
Regards

Hi
Can you please forward me that solution, I am also facing the same issue in my company
Thanks
Abhi

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