Regarding FAST ESP Search

Hi,
We are using FAST ESP 3.0 serach engine at times we are getting this error
"Error: [3] All partitions are down". When ever this happens the serach functioanity is not throwing an error. Can anyone please let me know what can be done to availd this.

Hi,
Thanks for the update. 
If the master indexer becomes unavailable for any reason, the backup indexer could have taken over as master automatically. 
You could check the indexer logs to see if this situation is logged. 
Is ESP running on a Windows platform, I would suggest double checking the below items in case there are networking/communication problems causing this problem:
Can you confirm that TCP offloading has been disabled on each Fast node, as outlined in the KB article
http://support.microsoft.com/kb/2570111, including at the adapter and teaming configuration (if applicable)?
Can you confirm that you have the %fastsearch% folder excluded from antivirus on your Fast node? Also, if on-access scanning occurs on these servers, we
should confirm that all Fast processes have been configured as excluded in the antivirus exceptions, as outlined in
http://technet.microsoft.com/en-us/library/ff381239.aspx in the section entitled “Configure anti-virus configuration”.   I would also suggest
the %fastsearch% folders be excluded from any 3rd party utilities that traverse the disk, such as backup.
If the above recommendations are already in place, I would want to see an infotool from this environment to view the indexing and search
component logs, and it may be needed to enable debug on those components to get more information on the root cause for the partitions being down. 
Due to the complexity that this problem commonly entails, I would suggest opening a service request with our Technical Support team, so we could further investigate, and help move this problem towards resolution.
Thanks!
Rob Vazzana | Sr Support Escalation Engineer | US Customer Service & Support
Customer Service   & Support                         
  Microsoft| Services

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