Regarding Formatting Of SAP SERVER
Hi All,
In case if there arises a need t format the server what are the cautions that we need to take? As the hardware key of the server would change, how do we get the licenses back again? We do have customer s user id and password so can we get new licenses after formatting? Please guide.
Thanks,
Joseph
Hi I have an issue. My company uses SAP Business One and purchased 40 licenses. Because of the high cost, the company made a decision not to purchase a maintenance contract. At one of our sites one of our servers with 12 licenses, which is also the domain controller, crashed and the domain had to be rebuilt, resulting in a change to the hardware key. As a result users cannot log on to SBO because the license server is requesting a new license file. Although we were given an S-Number, whenever we attempt to access the customer portal to download a new license file, we receive a message that the user is not authorized because we do not have a maintenance contract. When we contacted the partner, it was confirmed that we must have a maintenance contract to download a new license file. We were also informed that we would have to pay retroactive for each year that we did not pay for a maintenance contract and it would better to purchase new licenses. Since then everyone at SAP we have contacted has been reluctant to assist us. Our accounting has come to a grinding halt for a week now.
Is this correct. If it is then this is ridiculous. We have researched and It would be more cost effective to purchase a total new accounting suite than to pay retroactive on maintenance contracts to SAP which is supposed to be optional . We did purchase our licenses which are still valid from SAP and not from another company. I can understand being denied any patches or upgrades in the absence of a maintenance contract or even paying for a support ticket to obtain a new license file, but not denial of access to our license which has already been paid for. (sounds like a legal issue). Your feedback in getting this issue promptly resolved will be greatly appreciated.
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