Regarding service order

Dear Guru's
I have created an order for service with two items.When i am creating billing,automatically 2 bills were rasied for each item seperately.why it happened like that .I want only one bill fo rboth the items.
Thanks in advance
cherukuri

Please use the Splitting analysis why 2 bill is created
go to VF02 put the billing number -> click environment click split analysis-> enter another document -> then system will tell why these 2 documents arecreated instead of one
regards
virandra sharda

Similar Messages

Regarding Service Order(IW34) creation using BAPI_ALM_ORDER_MAINTAIN

Hi Gurus,
While Creating Service order through BAPI:BAPI_ALM_ORDER_MAINTAIN, Operations tab is only updating for One activity eventhough I Passed 4 activities. also the components tab with the same problem.
Could any plz suggest....
Thanks in Advance..
Regards,
Venkat.

Venkat,
Check whether you have maintained the proper methods for the key in IT_METHODS table parameter.You should be able to find the relevant values to be passed on the long text of the parameter within the BAPI.
Regards
Narasimhan

Regarding Service orders

Hi all,
my client is providing services like ,meter repairs,meter tests,meter upgrades in the electricity sector.how can i configure the service orders in SAP sales and distribution.can u pls explain me the process step by step.
Thanks & Regards
Ramesh chandra

Hi Ramesh,
its the standard transaction codes that are used like VA41, VA01, VF01
but the document types are generally customised according to the business requirement i.e. blue print. like va01 would be za01.
and i cant provide you any documentation unless the busines process is specifically known.
Go through creating service contracts in glen.c.williams or sap help, that would give you an idea of how service contracts are dealt with.
reward if helpful
Regards
Sai

Regarding Service Order Problem

Hi Experts,
I am new to ABAP. When my MM consultant creating Service Order System is showing the message "Last Page Reached". He told me that debug the Standard program. Finally I found where the message is coming, the details are
Include : LMEGUICJK and Method is FCODE_FINISHED. But I am not getting how to modify the code. Can you please give me the suggestion to resolve this issue? any solution?
Thanks and Regards,
Muralikrishna P.
Edited by: muralipsharma on Dec 3, 2010 4:44 PM
Moderator Message: Do some R&D on the topic first.
Edited by: kishan P on Dec 3, 2010 6:28 PM

Hi,
Check Linking between PO document type"NB" to PR document type and Item Category "D" is allowed or not in following path.
SPRO- > MM-> Purchase Order- > Document type
In this select the Document type "NB" and check Linkage to Purcahse Requisition.
Check if not & enter Item Category "D"   and save.
Now try your transaction.
Hope the above will helpful & then reward.
Regards,
Biju K
Message was edited by:
        Bijay Kumar Barik
Message was edited by:
        Bijay Kumar Barik

Help needed regarding service order numbers

Hi,
Could anyone please help me solve this, i will award good points.
1.     The program should support a method for the user to input multiple Service Order Numbers simultaneously
2.     The output should include the following:
a.     All Service Order Line Item numbers and corresponding material
b.     Corresponding Service Confirmations
c.     Service Confirmation Line Items that have doc flow from their corresponding SO line items (and their corresponding material)
d.     Any additional work item on the Service Order that may not have a corresponding Material on the Service Order
3.     The output should list all Service Orders and Service Confirmations in separate columns with all related line items/material on the same row in the output
4.     Any line item on the Service Order or Service Confirmation that does not have a document flow to the respective other document should not have any other value on the same row
Regards,
Niloufer

Hi,
What is the version of the weblogic server and service pack you are using ?
Regards
Anilkumar kari

Service Order Settlement - assigned to PSG

Hi,
I need a help regarding Service Order Settlement assigned to Profitability Segment.
Currently, in our system every item of SD Invoice posts revenues and COGS to profitability segment (PSG).
Main characteristic of PSG are: Customer, Product, Division, Profit Center.
We have implemented CS module using in Car maintenance service.
And now in CS module it is not possible to get PA document automatically after an invoice posting so we have to settle Service Order to PSG.
But Settlement rule for Service Order is not on item level (per every material-product separately).
We wants to have the same rules (per Product char.) for Service Order as we had so far in SD.
Is it possible to customize Settlement rule of Service Order on item level?
For instance according to an Invoice items from document flow:
Thanks,
Zoran

Resolved

Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)
--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)
I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.
So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A
Its only an information message and when I tick it as ok then system gives another information mesage saying:
Error when processing Service order
So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.
However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Issue regarding CRM service order status profile

Hi Guys,
Currently we are working on CRM 5.0 now the problem is when we create a service order then the sytem is throwing an error stating that
Diagnosis
Some system statuses cannot be set manually, but can only be set internally by the system. This is the case for status Contains Errors.
Technical Note
The maintainability of the system status is specified by SAP in the system table CRMC_STATUS_PROC. Every change to this table is a modification - SAP cannot take over maintenance for errors that result from changes made to this system table
we have defined a new status profile for service order which consists of
User Status                                                             System status
1. In Process                                                            In Process
2. Solved                                                                  Finished
3. Defered                                                                 Finished
kindly give your valuable inputs regarding this
Regards
Basavaraj patil.

Hello Basavaraj,
Please refer the following link
http://help.sap.com/saphelp_nw04/helpdata/en/0e/830b378a50fc5be10000009b38f839/frameset.htm
using status profiles for authorizations
Status profile tables
regards,
Muralidhar Prasad.C

No document flow updated in Service Order regarding MM flow i.e. PR, PO, GR

Hello,
On creating a service order in CRM, the purchase requisition is created automatically in R/3 for the spare parts entered.
But this PR information is not getting updated in the service order's document flow in CRM.
I analysed the flow and found that PR gets successfully created and sends back the document flow data to CRM inbound queue.
The BDoc type involved is CRM_SRV_XTN.
In it's Extended part, there is a field called ORDERADM_H_GUID which is correctly filled in the BAPIMTCS structure in R/3 which is converted to probably XML format through macro MOVE_CASTING and sent to CRM inbound queue (function module BAPI_CRM_SAVE).
However, on debugging the respective inbound queue in CRM, I noticed that the field ORDERADM_H_GUID value is not the same as filled in R/3 but some CONSTANT value like 00230023002300560023002300230023 in all the cases.
Also, FYI, the fieldu2019s value in R3 after conversion looks like as following u2013
#########################0000000000 ########䣴Ώ삷#耀諣뢮######## 48F4038FC0B70093E10080008AE3B8AE
While in CRM i.e. FM BAPI_CRM_SAVE it looks as follows u2013
#########################0000000000 ######################## 48F4038FC0B70093E10080008AE3B8AE
So there I feel that the value what is sent from R/3 is not the same as recieved in CRM, on XML conversion.
Please advise what could be the reason for this anomaly.
Thanks and regards,
Manish

unfortunately document flow in PS is not like in SD
only in ECP there is a limited possibility
you can see the line item report and activate the relationship browser which will give the details of the documents related to that posting
other than that nothing

Overall processing status issue for sales order regarding services

Hello,
I have the following issue. I am billing a standard service (service without delivery) to a customer. The process goes ok, I issue an invoice, post it and generate an accounting document. Then I create a cancellation invoice. Now I want to reject my sales order. I assign reason for rejection to the item. The header and item status says it is u2018fully rejectedu2019, but the overall processing status says the sales order is u2018openu2019 and therefore appears in reports regarding open orders. I gave also a billing block, deleted the schedule line for the service so that the ordered quantity for the item equals to u20180u2019, but still the overall processing status of the order is u2018openu2019. This is standard SAP functionality (as I checked it). So can anyone explain me how to change this status to exclude this order from open order list? Or maybe someone may want to explain me why this is standard SAP process and what is the reason for the system to want to keep my order u2018openu2019?
Thanks in advance,
BR,|

Place the reason for rejection in the status tab at item level, we are doing same, and the order lines does not show in open lines .
Regards
Chandrasekhar

Regarding Sales / Service Order Processing System Business Package.

Dear All,
I have here ECC 6 and EP 7.
Can anyone tell me that what is the appropriate Business Package / Application Package / XSS Framework is required for Sales / Service Order Processing.
Here we don't have CRM.
Kindly advise me what all is required for Sales / Service Order Processing which includes Placement of Orders, Status of he order, Amount to be paid etc.. Functionality in it to be shown in portal.
Regards,
Sidhartha Chatterjee

Can you give me a step by step approach for setting up the ITS connections for these business packages and pull the data?
I have created the sytem with same name as given in the error i.e.SAP_R3_SalesService
I have given the ITS connection parameters for this system name.
Now i went to "Connection Tests". Checked "ITS connection" and hit Test.
Here it gives the following.
Results
1. The system object represents an SAP system.
2. The following parameters are valid: wap.ITS.path (sap/bc/gui/sap/its/webgui) ; wap.ITS.protocol (http) ; wap.ITS.hostname (xxxx.xx.dir.xxxx.com:8080)
3. HTTP/S connection failed. Make sure the protocol, host name, and user mapping are correctly defined.
Step 2 says that the host name and protocol that i gave is correct.
I did the user mapping under the link "Personalize".
If i have to do the user mappping under User Administration->User Mapping, i am not able to see the sytem name "SAP_R3_SalesService" in the drop down.

Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
            BUSINESS_OBJECT         = 'BUS2096'              " Debit Memo
This BAPI is working fine and giving the Sales Order Number as a pop-up for information.
But now, the problem is coming with Service Order Creation (In the transaction IW31). It is giving short dump while saving the service order after creating the sales order.
I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
            EXCEPTIONS
              object_not_found = 01
              status_not_active = 02.
          subrc = sy-subrc.
        ELSE.
        ...ansonsten kann man das an NETZKONT erkennen!
          IF caufvdg-netzkont EQ con_kont_kopf.
            subrc = 02.                "kopfkontiert
          ELSE.
            subrc = 00.                "vorgangskontiert
          ENDIF.
        ENDIF.
With my code of BAPI, it is returning sy-subrc = 01 (Object not found).
Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
Kindly help me in this regard.
Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Auto creation of service orders from service plans using action management

Hi,
We are using service plan products in service contracts where in serviceorders are created according to the plans for the duration of the contracts according to the defined frequency.
The processing for the action is set as "Immediate processing" so that the order is created the moment the deadline is reached. The order is created using the method "CREATE_ORDER_SRVPLAN".
The contract is created and released and with all the line items (including the service plan line items). The schedule condition is such that => all the orders due in a particular month are created on the first of that month. e.g. plan orders for 15.01.2009, 30.01.2009, etc (i.e.,all the orders due in Jan 2008) will be created on the 01st of Jan 2008.
As per this definition, the relevant actions get scheduled, BUT DO NOT GET EXECUTED. The moment I just go to the edit mode in the document and save (without making any changes) the action gets executed and the service order gets created.
The requirement is that the moment the deadline is reached the action should get executed and there should be no need to edit the contract since the processing is kept as immediate.
Please advice further.
Warm regards,
DP

Hi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
Kindly advice on the same.
Regards,
DP

Automatic Creation of Service Order

Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
I have created service objects in Work Management, but the service orders are not created.
Thanks

Hope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini.

Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
When i trying to create i am not able to find any transaction type but if i want to create follow-up document from CIC screen then i am able to create both the thing. I am not able to find out where is the problem. can any body help me out.
Thanks & regards
Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
I have already done the configuration and Transaction type is popping up for selection screen but once i select the transaction type then system automatically canceled the transaction "Transaction Cancelled"
But in the same time if i am trying to created follow-up transaction with reference to previous transaction then i am able to created service ticket/service order.
what could be the problem?
Regards
Neeraj

Regarding service order

Similar Messages

Maybe you are looking for