Regarding SLA Patch

Hi All,
I wanted to Know whether there is some specific patch related to SLA (Sub-ledger Accounting) that needs to be applied before upgrade. Is it something which is related to pre-upgrade activity.
Also, can the SLA patch be applied after / in between the upgrade activties. If we perform the normal upgrade then the SLA feature will not be available.
Would be great if some one help in actvites related to SLA feature which is now available in R12. Also would appreciate some doc's which can be shared with related to functional & technical activities to be perfomed.
Instance details: Upgrading from Oracle 11.5.9 to R12 (12.1.2).
Thanks for the help.
SV

Hi,
Please see these docs.
Note: 604893.1 - R12: FAQ for the SLA Upgrade: SLA Pre-Upgrade, Post-Upgrade, and Hot Patch
Note: 827125.1 - FAQ R12 Essentials Of Accrual Accounting
Note: 985539.1 - R12 SLA: Subledger Accounting Reference Articles
Thanks,
Hussein

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Regarding " SLA "

Hello Guyz,
           What is SLA ?
           Where and Why is this concept used specifically.?
           Can anyone give me, the navigational steps how to follow this.
   Thanks adn Regards,
   Hawkin.

Hi ,
SLA are Service Level Agreements to resolve the tickets by the market.
SLA means Service Level agreement. It is the service agreement between a Company and a service provider. For example an IT Organization providing support of SAP / other software / hardware has a agreement. This can be for example categorized based on criticality of the incident. High priority incident has to be resolved on 10 hours. Medium priority incident has a 3 days time to resolve etc
Tickets:
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant.
The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR (Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or customization is required to solve the issue, then the consultant have to work on DEV Client, then the end user will test it in the QA client and after approval the BASIS consultant has to transport it to the PRODUCTION client.
An example:
Tickets in SD can be considered as the problems which the end user or the employee in the company face while working on R/3. Tickets usually occur during the implementation or after theimplementation of the project. There can be numerous problem which can occur in the production support and a person who is working in the support has to resolve those tickets in the limited duration, every ticket has the particular deadline alert so your responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support.
assign pts if helpful..

Query regarding database patching

Hi ,
I am on Oracle 11G and Solaris SPARC 64-bit server.
The server admin have applied the oracle CPU that was released on April 18,2011.
I have the path to the new oracle home now.
Currently my oracle home is 11.1.0.7.P1 and the new oracle home is
11.1.0.7.P2.
Now the practice that i have been following to change my oracle home(Patching) is :
1. Shutdown db
2. Change oratab with new home:Y
3. Change my .profile for $ORACLE_HOME
4. Startup the database with init.ora
5. Run catbundle.sql cpu apply
6. Run recompile_precheck_jan2008cpu.apply
7. View_recompile_jan2008cpu.sql
8. Shutdown immediate and startup
9. Change oracle home in listener.ora
10.Create softlink of init.ora to /dbs/ of new oracle home.
Now I have 2 queries :
1.Since the database runs fine post it , I am not able to conclude
if any other sql also needs to be run ?
2. What is the location of the readme.txt and readme.html which i need to check for invalid objects.
I have searched but couldn find it. :(
Also , How do i test the performance pre and post patching..
Will doing it by just checking the time taken for Data loads pre and post
patching sufficient.
What other checks can i do in dev to test for patch.
Thanks and Regards
Kk

Hi ,
In this particular database , ive run the catbundle.sql and its been almost 30 mins that its at this location :
SQL> @?/rdbms/admin/initcdc.sql
SQL> Rem
SQL> Rem $Header: initcdc.sql 15-mar-2006.08:20:07 mbrey Exp $
SQL> Rem
SQL> Rem initcdc.sql
SQL> Rem
SQL> Rem Copyright (c) 2000, 2006, Oracle. All rights reserved.
SQL> Rem
SQL> Rem    NAME
SQL> Rem      initcdc.sql - script used to load CDC jar files into the database
SQL> Rem
SQL> Rem    DESCRIPTION
SQL> Rem      <short description of component this file declares/defines>
SQL> Rem
SQL> Rem    NOTES
SQL> Rem      script must be run as SYS
SQL> Rem
SQL> Rem    MODIFIED   (MM/DD/YY)
SQL> Rem    mbrey       03/15/06 - bug 5092790 add datapump registration
SQL> Rem    pabingha    02/25/03 - fix undoc interfaces
SQL> Rem    wnorcott    03/14/02 - bug-2239726 disable triggers.
SQL> Rem    wnorcott    01/31/02 - function 'active' return 0 or 1.
SQL> Rem    wnorcott    01/30/02 - disable CDC triggers, CREATE_CHANGE_TABLE re-enables.
SQL> Rem    wnorcott    06/26/01 - rid trailing slash. As per Mark Jungermann
SQL> Rem    gviswana    05/25/01 - CREATE OR REPLACE SYNONYM
SQL> Rem    jgalanes    11/17/00 - for Import/Export grant execute on util to
SQL> REM                           SELECT_CATLOG_ROLE
SQL> Rem    wnorcott    09/07/00 - new loadjava syntax for performance.
SQL> Rem    wnorcott    07/18/00 - rid LOGMNR_UID$.clientid
SQL> Rem    wnorcott    06/28/00 - move logmnr_dict view here
SQL> Rem    wnorcott    03/28/00 - fix trigger install
SQL> Rem    wnorcott    03/27/00 - Install change table triggers
SQL> Rem    mbrey       01/26/00 - script to load CDC jars
SQL> Rem    mbrey       01/26/00 - Created
SQL> Rem
SQL> call sys.dbms_java.loadjava('-v -f -r -s -g public rdbms/jlib/CDC.jar');How do i check if its still running or failed ?
*PS : Ive read this note :Script Fails At Loadjava With ORA-03113 and ORA-03114 [ID 358232.1] But its when it errors out , for me its not erroring out also..*
Thanks
Kk
Edited by: Kk on May 25, 2011 2:40 AM

Regarding ATG patch '4125550', exit in ad_bugs, but status null

hi,
Regarding the ATG patch '4125550',
when you execute a select statement from ad_bugs table for the bug_number= '4125550', record is there, but status is null
but when i am calling the fuction(ad_patch.is_patch_applied) in the below sql, its saying NOT_APPLIED. but in our EBS, framework application are working fine.
what does it mean. Is it mean its not applied, then why its there in the table. please help
select bug_number, ad_patch.is_patch_applied('11.5.10.2',-1,to_char(bug_number)) stat
from ad_bugs where bug_number in ('4125550');

For a faster reply, you should post this issue in forum "Managing Oracle Applications" http://forums.oracle.com/forums/forum.jspa?forumID=40&start=0
As per my understanding, an entry in ad_bugs is enough to say that patch is applied. Earlier the appShortName and status used to be in this same table but now they are being handled in ad_snapshots and ad_snapshot_bugfixes. Check them out.
--Shiv

Query regarding CPU patches

Hi,
As per my understanding CPU patches are released every quarter for each version & realease of oracle database.
I am using Oracle 10.2.0.3 on IBM-AIX 5.3 (64 bit).
I checked on below link of metalink.
Patches & Updates -> Oracle Server/Tools -> Latest Patchsets -> Latest Oracle Server/Tools Patchsets -> Then selected oracle database and OS version -> Patch Type selected as Any -> Classification selected as High/Security -> Go
But the above gives me no CPU patch list!!!!
So is it no mandatory that each & every quarted we will get a new CPU patch from oracle? Or am I doing any mistake in selection above?
Thanks in advance.
Best Regards,
oratest

Hi Srini,
Thanks for your reply.
As per the link doc, the primary support for 10.2 has been ended on July-2010, and the extended support will end on July-2013.
And as you mentioned that CPU patches are released in extended support as well, so as of now I must see CPU patch in metalink for my database release (10.2.0.3). But I can not see any CPU patch for my version, release??
One more thing: As per my understanding CPU patches comes under High/Security patch classification, am I right?
Best Regards,
oratest

Regarding the patch level..

Hi All,
This is krishna, I created two types of add-ons.. One is, In the exiting form only i created some more fields.. Another one is, newly created user defined forms and in which some fileds.. It is working fine.. Later i upgraded the patch level 5 to 40 for client requirement. When ever i upgrade that patch level, my second type of add-on are not working.. That is its not opening forms.. What happend i don't know..
If anybody knows the solution.. Plz let me know...
Regards,
krishna.v

Your question is more related to SDK for your own add-on. Please post it there.
Thanks.
Gordon

Regarding metalink patch 4612267

I have few question on this patch.
a) Currently we are using Linux (oracle_10.2.0.1), so should we go ahead and apply this patch?
In the download page it has only (10.2.0.1 & 10.1.0.5) so I guess it should be OK.
I got confused with README contents:
In the requirements para it says .. Oracle 9.2.0.2 & above.
But below
# Interim Patch for Base Bugs: 4612267
# DATE: Thu Oct 4 08:32:06 2007
# Platform Patch for : Linux x86
# Product Version # : 10.1.0.5
# Product Patched : RDBMS
So is the same patch can be applied on both 9i & 10i??
b) Is this patch bundled with (rolled into) any full package example (10.2.0.3 ??)
In other words any 10.2.x higher version have this fix??
c) If I will download for "Linux x86-64" then it will have 64bit bin(s) and lib(s) ??
Example;
$ file bin/wrap
bin/wrap: ELF 64-bit LSB executable, ..................
regards,
-ashokM

AshokM wrote:
I have few question on this patch.
a) Currently we are using Linux (oracle_10.2.0.1), so should we go ahead and apply this patch?
In the download page it has only (10.2.0.1 & 10.1.0.5) so I guess it should be OK.Yes, there are 2 separate patches, one for 10.2.0.1 and the another one for 10.1.0.5.
Download and apply the one for 10.2.0.1
>
I got confused with README contents:
In the requirements para it says .. Oracle 9.2.0.2 & above.You misunderstood the information there.
Requirements field is the same for all patches, it's just common information what versions of perl and etc should be if You use one or another database version.
>
But below
# Interim Patch for Base Bugs: 4612267
# DATE: Thu Oct 4 08:32:06 2007
# Platform Patch for : Linux x86
# Product Version # : 10.1.0.5
# Product Patched : RDBMS
So is the same patch can be applied on both 9i & 10i??No, patch is for version what You see in field "Product Version". And You are looking at incorrect patch, Your db version is 10.2.0.1.
>
b) Is this patch bundled with (rolled into) any full package example (10.2.0.3 ??)
In other words any 10.2.x higher version have this fix??Look at readme for those patchsets. There is list of fixed bugs.
c) If I will download for "Linux x86-64" then it will have 64bit bin(s) and lib(s) ??
Example;
$ file bin/wrap
bin/wrap: ELF 64-bit LSB executable, ..................You should download 32bit or 64bit depending on what bit Linux do You have.
Be carefull and download correct version for correct operating system.

Regarding SLA reports

I have a SLA report and i want to have SLA report based on certain time limits. Consider the situation Report is showing user to prompt the time limit say 10-07-2010 to 12-07-2010.so that user can get the sla report within the time.In the data object i m using time stamp data type.Is it possible to implement?

on a Business Objects forum since that is their product.

Clarification regarding the patch 16213642

Hi All,
We upgraded our instance to R12.1.3 and applying the RPC patch 16213642. As per the readme,
B) If you are Non Federals customers:
If You are applying RPC on 12.1.1 instance then please apply     1. 12359561:R12.PSA.B
     Note: AP patches 11930938:R12.AP.B/11651946:R12.AP.B mentioned in
readme of this patch are included in this RPC, hence no need to apply
them manually
     2. 9461290:R12.AR.B
3. 9756446:R12.IBY.B
As we are non-federal and on 12.1.3. Should we skip the patches? Could anyone confirm. as its not clear from the readme.
Thanks

B) If you are Non Federals customers:
If You are applying RPC on 12.1.1 instance then please apply     1. 12359561:R12.PSA.B
     Note: AP patches 11930938:R12.AP.B/11651946:R12.AP.B mentioned in
readme of this patch are included in this RPC, hence no need to apply
them manually
     2. 9461290:R12.AR.B
3. 9756446:R12.IBY.B
As we are non-federal and on 12.1.3. Should we skip the patches? Could anyone confirm. as its not clear from the readme.According to MOS search, those patches are not included in 12.1.3, however you will need to query AD_BUGS table to verify if any of those patches is applied or not.
If the patches are already applied then you can skip them, but if they are not then you need to apply them.
Please note that some of those patches have been superseded, so make sure you apply the latest ones.
Thanks,
Hussein

Regarding bundle patch 9593176

Hi,
While applying bundle patch 9593176, I am getting the following .
Invoking fuser to check for active processes.
Subset patches: 6857221, 4407272, 4526825, 7329300,
Conflict patches: 7229760,
The fix for Patch 6857221, 4407272, 4526825, 7329300, are included in the patch currently
being installed (9593176)
Patch(es) 7229760, conflict with the patch currently
being installed (9593176)
If you continue, all patches will be rolled back and the new patch
(9593176) will be installed.
Note: If the patch currently being installed (9593176) is rolled back,
it is recommended that the fixes being rolled back here (6857221, 4407272, 4526825, 7329300, 7229760, ) are reinstalled.
If a merge of the new patch (9593176) and the conflicting patch(es)
7229760, is required, contact Oracle Support Services and request
a Merged patch.
Do you want to STOP?
Please respond Y|N >

Ye..I sat that later and applied that patch.
It's written in document 437878.1 that README of Bundle Patch is not applicable to E-Business Suite Customers. Follow the post installation instructions given in Section 4 after applying the patch.
It means I don't have to do the any step mentioned in the Patch README ..like making some change to the files with HIGH CONTRAST. Am I right ?

Regarding GC_10205 Patch

I downloaded enterprise manager grid control patch 'gc_10205_part1 of 2' and 'gc_10205_part2 of 2' for win32. After extracting the files, I see only two zip files and another document folder along with readme file. The file p3731593_10205_<platform name>.zip is missing as mentioned in the readme file not sure why? I tried downloading two different times on two different servers and had the same problem. I cannot proceed further to upgrade the Grid Control without that file. Any help on this appreciated. Thanks

I downloaded again for the third time and was able to locate the NT version. Closing this thread.

Regarding ports opening for patching client machine in DMZ.

Hi ,
Regarding SCCM patching to Client Machine on DMZ.
I have SCCM server and WSUS server
both are different machines.My software update point is configured to port 8530.
I have a client machine in DMZ and want to do patching for the DMZ machine.
Ports opened from my DMZ machine to SCCM server are 445,135,80,443,8530
1.Do the above ports are fine to do patching ?
2.Do we require communication between DMZ and SCCM server on port 8530 for patching on DMZ machine?
Regards,
Arjun

Hi Arjun,
The answer to the first question you will find in the link Torsten posted.
The answer to the second question: Whether you should open port 8530 depends on where your Software Update Point and where the Site Server are. It must be opened for the following communication:
Client -- > Software Update Point
Site Server < -- > Software Update Point
Software Update Point -- > Upstream WSUS Server
If you have only a client in DMZ the port must be opened for the communication with the SUP.
Regarding the 3rd statement: If you are not able to telnet to the port on the server, this would mean that the communication is blocked somehow. You must make sure, that you are able to telnet to it.
Hope this helps. Regards,
Stoyan

EPM 11.1.2.3.500 patch query

Hi,
Planning to apply the .500 patch ie., Release 11.1.2.3.500 Patch Set Update (PSU): 17529887
How do I go about applying the patch.
Can I apply the patch on both servers (server one is application server - shared services, planning, r and a, eas, server two is essbase)
and then apply the following Essbase patches: Hyperion Essbase Server 11.1.2.3.500 - Patch 1776730, Hyperion Analytic Provider Services (APS) 11.1.2.3.500 - Patch 17767293, Hyperion Essbase Administration Services (EAS) 11.1.2.3.500 - Patch 17767309, EAS Server - Patch 17767316: EAS Console MSI.
Any suggestions regarding the patches or the sequence.
Thanks
Nirmal

Nirmal,
Here is the order you should follow
Server 1 : Patch number 17529887
Planning 500
Eas 500
APS 500
EAS Console 500
Server 2 Patch Number 17529887 and then essbase 500

Error in installing patch 9.0.1.4. "Exception in Thread "main"

Hi to all....
Want to ask a problem regarding installing patch Oracle database patch 9.0.1.4.
Previously, i got problems in installing other patch. The solution i got is to install the below patch.
They suggested that i have to install Patch 3038037.
and when I read the ReadMe of Patch 3038037, it stated
2 Preinstallation Requirements
The following list is the preinstallation requirements for this patch set:
Ensure that Oracle database patch 9.0.1.4 is applied to database instances
before applying the Oracle9iAS version 9.0.2.3 patch to infrastructure
instances.
So, in this case, i have to install "Oracle database patch 9.0.1.4" first
before i can install "Patch 3038037"
So, currently, i am trying to install the Oracle database patch 9.0.1.4...got error that are
1) Tried to run runInstaller in Disk1
./runInstaller: Command not found
2)The runInstaller in Disk1 actually will run runInstaller in folder "Disk1/install/solaris"..
but when i run it, it gaves me
"Exception in Thread "main" java.lang.NoClassDefFoundError:/ "
Have any ideas or experience?
Regards,
Rushdan.

try execute: export LD_ASSUME_KERNEL=2.4.1 before you run ./runInstaller
Btw try look at http://www.puschitz.com for installation guide.

TestStand 4.0 Watch Expression Panel Patch

There is a patch available for TestStand 4.0. This patch improves the performance of the Watch Expression in the TestStand 4.0 Sequence Editor. For more information regarding this patch, please see the Readme.
http://joule.ni.com/nidu/cds/view/p/id/878/lang/en
Message Edited by AllenP on 08-30-2007 01:04 PM

Hi,
The TS is a hidden property of the Step.
You can unhid this property by a setting in the Station Options select the Preference Tab.
You actually dont need to enable this setting, you could of just typed it in (, the .TS.id I mean). But when learning it is handy to see all the properties.
Regards
Ray Farmer
Regards
Ray Farmer

Regarding SLA Patch

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