Regarding the Titanfall $10 reward certificates preorder bonus

I just recieved an email from Best Buy about Titanfall, advertising that "...MyBestBuy customers get $10 in reward certificates when you pre-order and purchase..." the game. I'm interested in getting the PC version, and looking through the terms in the email and the preorder page that was linked inside of it, I'm not seeing anything stating that this is only available for the console versions. Is this different from the standard $10 reward certificate bonus and PC preorders are eligible, or are we being left out in the cold again on this one?
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Greetings greyline108, and welcome to the forum,
The email you received would pertain to the current "Get $10" pre-order offer and not a different offer. To qualify for the 500 bonus points, you would need to pre-order an Xbox 360, Xbox One, PS3, or PS4 version of Titanfall. The PC version would not qualify for the bonus points.
My Best Buy™ "Get $10" Gaming Pre-Order Offer
Thank you for reaching out to us!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing Bonus Points on the "$25 Smartphone Reward Certificate Promotion 5/30/15–7/4/15"

This topic has been moved to My Best Buy under the board Points, Policies, & Certificates for further review.

Greetings giahuynguyenle, and welcome to the Best Buy forum!
If you purchased a smartphone while the now expired promotional offer was valid, then a $25 bonus certificate or 1,250 bonus points should have posted to your My Best Buy account within 20 days. I have been asking members who believe they qualified for the bonus offer and have not received the bonus points within 20 days to send me a private message, and from what I can see, you have sent me a private message. I will read your private message and follow up with you as soon as I have the opportunity to do so. To check your private messages, you will want to click on the yellow envelope icon located at the top of the page.
Where are my My Best Buy Bonus Points?
Thank you for posting and for being a member of the My Best Buy member.

Missing Reward Certificate

Hello,
I preorderd Call of Duty: Advanced Warfare and did an in-store pick up. The points for the purchase have already posted and there is no mention whatsoever of the $10 in reward certificates for preordering the game. I was just wondering if that was usual since the regular points for the purchase have already been added.
Thanks for looking into this and I look forward to purchasing more games from Best Buy this holiday season.

Hey theincredible,
Batman1982 is spot-on here: it can take 15-20 days from the time of pickup or shipment for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed on/around the original order date after that timeframe has passed. If you still haven't received your bonus certificate beyond that 15-20 day window, let us know and we'd be glad to look into the situation on your behalf at that time.
Thanks for your patience and understanding, as well as for ordering your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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The last of Us $10 reward certificate

I've heard mixed messages from people that have talking to BBY customer service. If you preorder the last of us remastered for the PS4 do you get a $10 reward certificate, and yes I mean at the $49.99 price already. Even though it's not on the list numerous people have said they've been told that you will still get the cert

Hi flashheatmvp3,
Thank you for being a My Best Buy member, and thank you too for your interest in our "Get $10" promotion. I'll be happy to confirm the answer to your question today.
As enuf mentioned, The Last of Us Remastered is not a part of this promotion. You can see a list of the eligible games here. You may wish to bookmark this page and check back often, as we have been adding to it regularly.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Is the 20% discount added before or after a reward certificate?

Hello again. I got another question regarding the 20% discount. Is the 20% discount added before or after a reward certificate. So say for example, if I purchased a game for $60 and I had a $20 certificate, would my 20% discount activate first? Thus making the price 47.99 and then the $20 certificate reduced from that, making it 27.99 total. Or would it be the opposite and the certificate reduces off the $60 game first resulting in a grand total of 31.99?

Hey again JRxPHANTOM,
Good question! My Best Buy reward certificates are considered to be a form of payment, so they're applied to purchases after any applicable bundle pricing or discounts. Unlike traditional forms of payment though, they're applied before sales tax is calculated.
Here's how it would work using the example you provided (a $60 game, 20% Gamers' Club Unlocked discount, and a $20 reward certificate):
The base total is calculated ($60.00)
Your GCU discount is applied ($60.00 - 20% = $48.00)
The reward certificate is applied ($48.00 - $10.00 = $38.00)
Sales taxes are calculated ($38.00 x local rate)
The remaining balance due would then be collected, as with any other purchase.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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If I preorder two different eligible games, do I get two $10 reward certificates then?

I know if you preorder two of the same games that are eligible like destiny, you will only get one $10 reward certificate, but what happens if I preorder lets say the master chief collection and far cry 4, does that mean I get two $10 reward certificates?

Hey RatedRudy,
You've got it! If you pre-order and purchase two different eligible titles, then you will receive a $10 reward certificate for each game.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Preorder bonus for The Last Of Us PS4

Hi I preordered The Last Of Us Remastered on PS4 last night for store pick-up. I picked up the game when the store opened but I didn't get the preorder bonus. I didn't receive an email or the code being printed on the receipt. The preorder bonus was for a Survival Pack. I was just wondering if it was something that I should've got right away because I'm getiing ready to play the game and I want to use those bonus. Thank You.

Hi crazypnut,
Welcome to the conversation about The Last of Us on PS4! I greatly thank you for pre-ordering your copy with Best Buy. I do however apologize as it sounds like you also didn’t receive your pre-order bonus. I’ll happily review the details of your order and assist further.
Using your email address on file for the forums, I have located your pre-order for The Last of Us. You should have received the pre-order bonus based on your purchase date and I’m uncertain as to why you wouldn’t have received it. However, to resolve this, I’ve requested another code for the Survival Pack pre-order bonus. You should receive an automatically generated email shortly containing the code. Please be sure to check your spam and junk folders.
Thank you for bringing this to our attention on the forums and I hope you enjoy the game!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Didn't receive $10 reward certificate promotion for Elder Scrolls for the Xbox One

One of the reasons I preordered Elder Scrolls Online for the Xbox One was the $10 reward certificate promotion that was going on. It has been over a week since I picked up the game, and I still haven't received the promotion, but my points issued for the game. Can you please check in to this and issue me the promotion? I was trying to use the promotion to make a purchase, but if I can't get it soon then I'll likely make my purchase from Amazon. Thanks in advance.

Hello cjstingray,
I hope you're enjoying The Elder Scrolls: Online! I just picked up the game yesterday.
I was able to locate your My Best Buy account and the points were allocated to your account for the pre-order on 4/30/2015. You can view your current point totals by clicking the link above. Let me know if it's not reflected on your account and I'll further investigate.
Blake|Social Media Specialist | Best Buy® Corporate
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Smash-Fest $5 Reward Certificate Missing?

So I was able to pick up my copies of the game and get my Gold Coins along with them, but I never got any reward certifacte(s). I just checked my Reward Zone account (my.bestbuy), and I'm only seeing pending points as if it were a regular purchase (no bonus points). When I asked at the store, the employee who was ringing me out told me that they should be available online sometime after I picked up my order, and it wasn't something they gave out in-store.
So just to clarify, I ordered three copies of the game at Smash-Fest (2 for 3DS, 1 Wii U) and was told I would receive a coin for each preorder as well as a reward certificate for each preorder. I asked both Best Buy employees and a Nintendo rep who all said the same thing. Being skeptical, I placed the orders on 3 seperate receipts. Picked up my game the other day and got 2 coins; for both 3DS orders (told me I would receive my Wii U coin when I pick up the Wii U version in December) - they had a list with my name twice, had me sign my name each time and then gave me the coins in bags with my name on them - they must have counted in advance and had enough to cover every preorder. No idea where my reward certifacte(s) are or if they're even coming.

Hello Link2999,
I hope you’ve been enjoying Super Smash Bros so far! I was originally going to wait out the Wii U version, but with all of my friends talking about how awesome it is to have Super Smash Bros on-the-go with the 3DS, I’m thinking I may have to pick up both. The $5 Reward Certificate you should receive for pre-ordering and purchasing Super Smash Bros was a fantastic incentive and I’m sorry for any confusion you’ve endured if you’re not seeing it on your account yet!
The reason you’re likely not seeing the $5 Reward Certificate yet is because this benefit can take up to 15-20 days to appear on your account. During this time, it’s quite possible that the points won’t show as pending either. Keep an eye on your account and you should see the points within the next few weeks. If the full 20 days elapses and you’re still not seeing the $5 Reward Certificate, please let us know.
Thanks for pre-ordering your games at Best Buy!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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How difficult should it be to redeem a "My BestBuy' reward certificate???

Back, on August 11, 2014, I logged into "My Best Buy' account, and saw that I had 1500+ points available, so I attempted to print a $25 reward gift certificate, to purchase an item in-store. I got an error, stating that there was an error and to try again later. OK - so an hour later, same error. A couple of hours later, same error. The next day, same error.
So, the next day, August 12, I physically go to the store to purchase an item. I go to the customer service desk, to purchase this with my $25 certificate that I have in my account. The girl said she did not have access to my reward certificate, so she let me log on, in the store to attempt to print out this certificate. Nope - same error. So, she calls the 1-800 number for me, gets me to a CSR, and I explain my problem. I was put on hold, then the call disconnected! So, I buy this with my credit card, and would come back next week to get a refund on my credit card, and pay for it with my certificate, which I assumed would be no problem.
Well, I then call BB later, and spoke to Joseph, who can see that I do have enough points to redeem a $25 certificate, but she doesn't know why I get an error. So, he gives me a case ID: {Removed per Forum Guidelines}, and tells me that someone would contact me within 7-10 business days. WHAT??? 7-10 business days??? You're kidding me, right?
On August 21 (9 days later), 'Zoher' emails me and asks me if I still get that error. I do, so I then call the 1-800 number, as listed in the email for further assistance. I then speak with a girl, who assures me that someone would email me in regards to this issue, first thing the next morning, Aug 22nd.
Well, on Aug 22nd, I did NOT get an email, nor do I have my rewards certificate!
So, I send out another email, and asked if this cannot be resolved immediately, to put me in contact with someone who CAN take care of this issue.
I then get an email that day from 'Zoher', who says my account is damaged, and that is why I cannot generate a certificate. He then provides steps to generate a new 'My Best Buy' membership account. I go through those steps, and it's generated. Great - but now I have ZERO points in my account. Problem: STILL no gift certificate. So, I instantly reply to Zoher, to tell him my account is created, but now I have zero points.
Now, on August 25, I get an email, stating that he cannot contact me, so this case will be closed!
ARE YOU KIDDING ME???
I was pretty darned annoyed at the beginning. Now, I'm REALLY ANNOYED!
So, I call the 1-800 number again (Aug 25), get another rep, who sends me to another person, and I finally get 'James', and also got a new case ID: {Removed per Forum Guidelines}. He looks into this, and understands my issue, and he assures me that I will get all my points back into my Reward Zone account within 24 hours. I check in 24 hours - zero points. I give it a little time.
Aug 28 - I reply to the email, stating that I STILL have ZERO points in my account.
Guess what? NO REPLY from BEST BUY!!!!
Aug 29 - I send an email to [email protected] and [email protected], explaining this whole scenario again, and guess what??? STILL NO REPLY from BEST BUY.
OK - today is Sept 4. I initially contacted BEST BUY on Aug 12, with this problem.
All the people I spoke with at Best Buy could see that I had earned enough points on my account to redeem a gift certificate. Now, 23 days later, I still do not have a gift certificate, nor does Best Buy care enough to even reply and address my issue.
What more can I do???
I have talked to numerous people online. I have 2 case IDs with BB customer care. I have sent numerous emails, and BB decides to ignore me. What else does a customer need to do, to redeem the points that I have earned. I have asked NUMEROUS times to be escalated to someone that CAN help me, to no avail.
If anyone from Best Buy is reading this, can I get some assistance here, because I have gotten no where, after 23 days working with BB Customer Service!

Good afternoon nota12a, and welcome to the Best Buy forum,
Depending on the error message in-question, it could potentially take some time to resolve; however, there is no reason why it should take you almost a month to convert available points into a certificate. Who could really blame you for feeling annoyed at this point? I would feel annoyed too. This is simply not the level of service that Best Buy strives to provide its customers.
While going over your account history, I did notice that you currently have two active My Best Buy™ accounts. If we were going to suggest opening a brand new account, then we should have helped merge your accounts and moving the 1,500+ points over to your new account. The primary information shared between your two accounts matches, so I will help merge them together and get you down to one account.
I am sorry for any inconvenience you have endured while trying to utilize your points and would like to see if I can help convert them into a certificate. To go over your My Best Buy™ account with you and gather some additional information, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope at the top of the page.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
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Destiny - $10 Reward Certificate for Pre-order and Purchase

So as the title states, according to BB's promotion,anyone that pre-orders the Destiny game and purchases it, gets a $10 reward certificate.
I was one of the lucky few that actually pre-ordered the Destiny Limited Edition and did not have it get cancelled due to limited suppy. Regardless, why doesn't the Destiny Limited Edition have the special offer for the $10 reward certificate for pre-order and purchase? I am hoping this is just an oversite.
Promo Link
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Go to Solution.

Hi JBROWN52,
Congratulations on securing a copy of the Limited Edition of Destiny!
I wanted to jump in and reiterate what enuf has said. The $10 Reward Certificate bonus should be credited to your My Best Buy account within 20 days after you receive your copy of Destiny, whether it be picked up in-store or shipped to you. If for any reason you don’t see the points after this time has elapsed, please create a post letting us know and we’ll be more than happy to help out.
Let us know if you have any other questions and thanks for pre-ordering Destiny at Best Buy.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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$10 reward certificate with EVERY pre-order using GCU?

So every single time I pre-order with my GCU I will get a $10 certificate?

Hey MutantMike,
It'd be amazing if our Get $10 program worked that way, but alas, it does not -- My Best Buy members must pre-order and purchase an eligible title to receive this bonus. A full list of qualifying titles can be found here:
Get $10 in Reward Certificates
The offer is also limited to one bonus certificate per My Best Buy membership per title. For example, if you were to pre-order and purchase two Xbox One copies of The Witcher 3: Wild Hunt and one PlayStation 4 collector's edition of the same title, you would still only be eligible to receive one $10 pre-order bonus certificate.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Does Bloodbourne get $10 in reward certificate for pre order?

Will it get the $10 bonus I cant find a list of eligible games?

Hello ChrisM03,
Bloodborne is one of the first titles this year that I’m absolutely stoked about. I’m very eager for its release and I can understand your curiosity around our Get $10 promotion. Who doesn’t like free Reward Certificates when pre-ordering games?!
Regrettably, Bloodborne isn’t part of this promotion. You can see a list of eligible games for our Get $10 My Best Buy promotion by clicking here. Keep checking back, as games can be added at any time!
Please let us know if you have any other questions and thanks for posting.
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Not receiving reward certificates in email

Hello
on 11/17/14 my reward point history shows a $15 reward certificate was issued but I've checked all my email and I don't see a single email from Best Buy regarding that. Are they snail mailed or emailed? How do I get that certificate I earned? Thanks for your help and Happy Thanksgiving?

Good very early morning rhaezor,
Thank you for taking the time to sign up for the forum!
All certificates are to be delivered via email; however, it depends on if your email address is up-to-date whether or not you actually receive the email. I would encourage you to double check your email accounts spam/junk or promotions folder because the certificate may have been sorted into one of those folders.
You should also be able to view your certificate by logging into your My Best Buy™ account on BestBuy.com. To ensure that you are able access your $15 certificate, I will be sending you a private message. You can check your private messages logging into the forum and clicking on the little yellow envelope located at the top of the page.
I hope you have great weekend.
Derek|Social Media Specialist | Best Buy® Corporate
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Reward Certificate question

Is it possible to purchase Reward Certificates using a Best Buy gift card? Thanks.

Hello daniel77733,
I hope that you enjoyed your weekend.
The easy answer to your question is no. A certificate is usually issued when points that have posted to a member's My Best Buy account are converted into a certificate. There are occasions where we will issue bonus certificates as part of a promotional offer; however, a My Best Buy certificate cannot be purchased using a Best Buy gift card or any other form of payment. Let me know if you have any other questions.
Thank you for posting your question and for being a My Best Buy member!
Derek|Social Media Specialist | Best Buy® Corporate
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Regarding the Titanfall $10 reward certificates preorder bonus

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