Regaridng Viewing the document IN CV02n

Hi  DMS gurus, I have a doubts regarding document viewingin CV02N. I have created a document with files extensiopn .mht.for this i have created work station.if i want to views the document in change modes it displays error saying "Error while callin EAI Viewer"
Please helps me to sort it out
thx
Bhupendrasingh1975attherategmail.com

Thx , to all , the problems was solved.as the problems was from customisation in  workstation
Thx to all

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