Regional settings troubles

Dear All,
i've create an application on Oracle Database 10g Express Edition for my job, now some my european colligues need to use the same application in china for download excell data but when they open excell file the data has a wrong format.
Does someone can help me for resolve this issue.
many thanks in advance
Regards
Carmelo Pace

You will have to verify a few things. First ensure you know what a character set is, see e.g:
Regional settings troubles
Then ensure you maintain the same character set from database to web page.
To use Chinese characters (multi-byte) you could use UTF-8. This means you will need to use a database with the AL32UTF8 character set and then set NLS_LANG in opmn.xml and on OS level to UTF-8 (e.g. AMERICAN_AMERICA.UTF8).
Only when your entire 'path' uses the same character set, it will work correctly. If it does not, character set conversions are being done. This results as data being displayed incorrectly or, even worse, stored incorrectly.

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