Registartion Issue after installing the Creative Cloud

Hi Guys,
I installed the creative Cloud Teachers Edition on my computer 2 weeks ago.
Always when I start the app, Premiere wants the have a serial number and says its only the trail version.
Adobe recognize my ID properly but is still asking for a serial number.
But I don´t have a serial number. I checked with my Adobe ID on the adobe website and can not find
any serialnumber or code.
There is also nothing on the invoice.
It says in the FAQ´s that adobe would send me a code via Mail, but I have not received anything.
Any suggestions what I can do to fix this issue?
Thanks a lot
Kindly,
Sabrina

Hi Sabrina,
Sorry you are having troubles. Please first try signing out and back in:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then, If creative cloud is asking for a serial number when you start a Creative Cloud (CC) application, see this link:
Creative Cloud applications ask for serial number
IF when you open an application that's part your Creative Cloud membership and you see a message stating you're running a trial,
see this link:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Pattie

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