Register Error on eprinter screen

Ive been having numerous problems with my eprinter
First off, I cant register it online in the eprint center. I get an invalid code error every time I try to register it. It tells me that I either already registered the unit or that someone else has registered the unit
I have reset the web services 5 times and also even restored the factory defaults under the tools menu and it still doesnt work
When going out to retrieve the email after resetting the web services now gives me a "Register Error, Please upgrade product" message on the eprinter screen.
Then when I try to register the new email it says "Could not add printer" Java.lang.NULLPointerException error on the eprint center site after entering the new eprint code
Ideas? Help please?
This question was solved.
View Solution.

May I know which printer and web browser you're using to access the eprintcenter.com website?
Make it easier for other people to find solutions, by marking my answer with \'Accept as Solution\' if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
I am an ex-HP Employee.

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