Register handset RTX DUALphone 4088

Hi
I can't seem to register my new phone to the basestation. And the instruction are really easy, so I'm thinking is there anything wrong with this new phone. I mean it's only to press the resetbutton on the basestation and put the phone in the charger...--No. Doesn't work!!
A little not that the instruction is showing the resetbutton in the wrong place. I've restarted this thing now so many times. I´m getting frustrated.
PLEASE HELP
Michael

Hi, Michael,
Please file a request for assistance with Skype Customer Service using this link: https://support.skype.com/en-us/faq/FA1170/how-can-i-contact-skype-customer-service
Best regards,
Elaine
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RTX DUALphone 4088 does not like MS account

Hi,
I just bought the RTX DUALphone 4088
I already have a micrsoft account which I use as my skype id. It is my premium paid account
The problem is this phone does not accept MS acount as it has an @ in the login id. Nor does it accepts the corresponding live id as it has a : (colon) sign. It errored out as illegal character when trying to login. Any idea how to make it working? I have created a temp id, it works fine. But my MS one is my premium paid account. I would like to use this one. Any help?
thanks
Solved!
Go to Solution.

Ok, resolved.
It was to do with the password on the Skype name part of the account that begines with "live:"
In the Skype control panel Account settings there is an option to set up for TV & Phone.
In there you can see the Skype name assigned to your account and there is an option to create a password to be associated with this account, this does not need to be the same as your Live/Hotmail account.
Once you have set this the phone appears to work.
FYI I also updated to the latest firmware before doing this so this may have resolved the issue with the : being in the Skype name.
This is the first time I have started to use Skype so this is a bit confusing and from other posts it appears to have been around for a while, it would have been useful if they put an FAQ together!
Cheers
Dave

DC voltage for RTX DUALphone 4088

Hi,
I'm looking at the Dual phone 4088 for use in my motorhome.
My wireless broadband modem runs on a 12V DC adaptor at home, but I run it directly on 12V when on the road.
Q: What is the DC voltage required by the base station for the Dualphone 4088?
or
Q: What is the DC voltage out put of the AC adaptor supplied with the base station?
cheers

In answer to your question, it is MS putting profit before service & quality. Think about the windows releases that need 'repair before functionality, BUT you still pay full price. My NEW Skype 4088 phone will not access my account, the batteries would not hold a charge, the currency shown is UK, (I'm in Australia) the gift card was two YEARS out of date, no light on the side of the Phone, Yes on the little black box. It will not hold the settings Date 06.01.1970. How old is the darned thing...

Re: RTX Dualphone 4088 contact name and number una...

Hi, I've got this problem does not show is contacted, which he calls on your landline, probably would not have wanted to upgrade firmware, you can not help me?

I don't personally own one of those phones. I have used similar devices. If your phone is logged into the same account that has a Skype number, then incoming calls to that number will ring on the RTX phone. You should be able to test it out by calling yourself. If you can visually see the call coming in but can't hear it, make sure the ringer or volume isn't disabled or lowered. Another possibility is if the phone's ringer is defective.

Can I connect a regular phone with a RTX Dualphone...

Hi,
I just decided to switch from vonage to skype number and was wondering:
If i purchase the Dualphone 4088, will I be able to plug in a regular phone and use it for regular calls? I'd like to have 2 phones but i'm trying to decide if I just need one and then plug in a regular phone, or if I have to purchase 2 handsets.
thanks,
Ivan

you need to use the RTX handsets made for this product -- one handset is included with the basic unit
Regards,
Neil

Dualphone 4088

I can't sign in to skype on my dualphone 4088!! I have managed to register it I think! but keep trying to sign in and it just keeps saying sign in was not successful. Does anyone have any ideas

I started a thread about an hour after this issue hit all 4088 users. http://community.skype.com/t5/Hardware/RTX-4088-No-longer-signing-in/td-p/3524365 Some of the replies give a little more information on the problem, but no solution. Only answer is to bother RTX about it until an update comes out.

RTX Dualphone can't sign in

suddenly out of the blue the phone can't sign in... tried updating the firmware and it hasn't helped.. I sign in well from pc or iphone, just the rtx can't sign in. Are others having the same problem or my unit needs service?

I am having the same problem as the users of teh RTX Dualphone - as of yesterday morning (March 11, 2012), my Philips VOIP8410 dualphone is no longer working, either, telling me that I can't sign in.
I've tried resetting, and reinstalling the firmware from scratch. I've been a longtime fan of Skype - used Skype for years with this phone with no problems until yesterday morning. SKYPE, YOU NEED TO ENSURE THAT YOUR LATEST UPDATES REMAIN BACKWARD-COMPATIBLE!!!!
As for me, I hope Skype fixes this problem soon, otherwise, there are a lot of other VOIP services starting out there, and I will have to go elsewhere if I cannot ensure my next Skype phone purchase won't be made obsolete by Skype itself!
GO SKYPE GO!!! Awaiting a backwards-compatible software push...

Skype credit for Dualphone 4088 missing

When I bought my dualphone 4088 I understood I would get up to 60 minutes credit. How does that work. I have not received any information about the 60 minutes. I would've expected to have the information given to me when I hooked up the phone ,or something????

You should've received a voucher together with the box you received the Dualphone in. If you redeem that you will get Skype credits equivalent to 60 minutes of calling.
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RTX Dualphone 3088 - no longer rings for incoming ...

Hi
I have followed the manufacturer's advice, reset, rebooted, turned call forwarding off (don't know why they suggest this) but to no avail - my two RTX Dualphones won't ring for incoming calls.
However they do seem to place calls fine.
All the ring tone setting seem to be on and the volume set to max.
Any advice? Is there a hidden mute button? Or another work around.
Thanks in advance!

I have had three of theses phones and the ringing tone on all three has failed after about eighteen months. I was about to buy a fourth phone when I decided that enough was enough and tried a home repair. I ripped a speaker out of a redundant mobile telephone and fitted into the RTX and, hey presto, ringing tones once more. This is an obvious fault with this model which has been reported by many users and one would have thought that there would have been some modification of the faulty speakers by now but, hang on a minute. If I have bought three and was considering buying a fourth how many replacements have other people bought? That's a nice little earner for RTX so why bother! I certainly won't be buying another one. I have traced the fault and will repair the other two once I have found suitable replacement speakers. This fault detracts badly from an otherwise excellent piece of equipment.

Configuring a DualPhone 4088 with a four-digit are...

I have a DualPhone 4088 that I use in the UK. When I lived in Edinburgh (with an area code of 131), it worked fine for making landline calls.
But I've recently moved to Yorkshire, with a four-digit area code, 1904. It will not let me configure a four-digit area code, and 190 does not work as an area code. When I dial numbers, it seems to dial extra digits.
I've checked the settings, and the country code and region are correctly set to +44 and United Kingdom, respectively. The dial prefix is 0044.
I've also checked that it's got the latest firmware.
Has anyone gotten the landline to work from a place in the UK with four-digit area codes?

I think it requires to have a QoS-support on the router. Native VLAN is important so you could still manage the switch interface. I think you need to use ESW series switches which supports CDP to negotiate the PoE to the phones. Also, you should have used a multi-layer router.
For other info, you may visit this https://www.myciscocommunity.com/community/smallbizsupport/switches. Thanks

Cannot register handset to my BT Sonus 1500 phone

I have tried unucessfully to register a handset to my BT Sonus 1500 answerphone. THe handset keeps saying out of range, and it is fully charged. I have read the user guide and followed each step, with no success. Can anyone help

Troubleshooting tip #4 here might help. It involves factory resets.
You can click the white star next to this message if you think it was helpful.

CIT200 unable to register handset

CIT200 was working correctly with Skype. Did a fresh XP software load. Ran through all XP update. Reinstalled Skype which works fine. Reinstalled CIT200 from original CD. Unable to get handset to register with base station. Handset sees basestation. CIT200 software finds and see Skype.
Uninstalled CIT200 software. Download current software from Linksys. Same problem.
CIT200 not supported on Linksys CHAT
Linksys wants more money for a support call than a CIT200 can be bought for.
Searched knowledge base
Any suggestions appreciated

To register the handset ...On the handset, go to Menu - System - Reset. Reset the handset by providing the Pin code (by default 0000). Then again go to Menu - System - Register. Input the Pin Code as 0000 but do not press OK. Now press the Page Button on the Base Station for 5 secs. The light on it will start flashing. Once the light on the USB Base Station starts flashing, then press OK to confirm the Pin Code.

Re: dualphone 4088 keeps saying network connection...

OMG, I can't believe Chat and Vision - I have this problem on a unit received today - Worked for like 20 minutes then looses it's IP Address and will only work as a land line.
So I phone them, get someone who know a bunch of english words, but unfortunately not how to string them together in a comprehensible sentence, and after 10 minutes I think he wants me to 'email' (using a webform), their returns department.
So we skip straight from I have a problem, to send it back. What about the support bit in the middle and if this is such a known problem, why don't they deal with it, perhaps check the hardware before it goes out.
I think this just shows how Skype don't value their customers at all, by allowing a company such as Chat and Vision to represent them. Sooo, annoyed by them right now!.

Hello,
You may now consider the option of disputing the charge with your c/card issuer, obtaining a refund and seeking a replacement provider.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

STAY AWAY FROM Dualphone 4088 AND CHAT&VISION

The phone itself is ok, it just probably will stop working in few months and the seller skype recomends, Chat&Vision is a fraud, they just get the money and disappear. I have a broken phone and I spent weeks trying to have it replaced, but is impossible, they don't even reply to email.
Just do yourself a favor and don't ever buy anything from chat&vision ever!!!

Hi simonebruno,
I am sorry to hear of your experience with our company.
May I ask if you have checked your junk folder? It might be that our email was diverted there which has been the case for some of our customers especially those using a work email. If our emails are being diverted to your junk folder, kindly add domain "ChatandVision" to your mail box whitelist.
Should you not have received an email reply, simply provide me with your order number? I will review your case and come back to you as soon as possible.
Kind regards,
ChatandVision Ltd.

Complaint regarding Skype accredited partner

To whom this may concern,
Our Company wishes to lodge a formal complaint about your accredited partner in South Africa ChatandVision.
We ordered the following on the 3rd of June 2014:
1
Jabra SPEAK 410 Speaker - FOR PC
1
RTX DUALphone 4088 (Black) (Skype Certified)
1
RTX DUALphone 4088 Extra Handset
These products was supposed to be delivered to a standard South-African business address . on the 11th of June 2014 we received our first shipment confirmation which stipulated that we would arrive our order within the next few working days.
On the 23rd of June we received an email from ChatandVision stipulating the order was returned by the couriers as a failed delivery due to the address not being found. We were asked to confirm the address and once again we did confirm that the correct information was used. But after that another TWO people contacted us within a period of 3 days to confirm the address. On the 1st of July we received confirmation from one of the 3 that the parcel has been shipped again.
On the 9th of July 2014 we have not yet received our second confirmation and we contacted them regarding this matter. The only reply we received was on the 10th of July 2014 (our Shipping confirmation.) We received an email on the 16th of July that our order has been dispatched and Singapore post will deliver shortly.
Using the tracking number we established that the parcel arrived in SA on the 24th of July 2014. By the 7th of August 2014 we have not yet received our parcel and contacted them around this. Their response was: “Dear Lauren, Thank you for your email. We would like to inform you parcel was posted via postage courier services. May i ask kindly checked your parcel at your local post office? Please let us know if you received the parcel in your end, if not simply reply back on this email so we can investigate. Thank you.” We notified them directly after this that the parcel was meant to be delivered to our office per our original arrangement. On the 11th of August the matter was escalated and we were promised that we will be informed about any movement as soon as it occurs.
From the 8th of August until now we still have not received any form of communication with them. Thus we decided to cancel the order with Chat and vision yesterday evening (24th of August 2014).
We would just like to voice our disappointment about the extremely terrible service we received from a Skype accredited partner. We will be sure to share this awful experience with fellow South Africans and advise them not to use ChatandVision under any circumstance.
Kind regards,
Angelique Lourens

Hello and sorry to learn of your experience. Just to clarify - Chat&Vision is not located in South Africa.
Please confirm the correct date of cancellation.
"Thus we decided to cancel the order with Chat and vision yesterday evening (24th of August 2014)."
Today is August 20th 2014
Thank you.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Register handset RTX DUALphone 4088

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