Register serial number problem?

i just got this new iPad air 128gb from Amazon, it came from their warehouse as like new, most liking meaning open box. Anyway when k try to go register the serial number to my Apple ID, it says it is already linked to another apple id. How do I go about fixing this? Thank you.

Sounds like the person who had bought it and returned it to Amazon had registered it to the account - in which case you won't be able to register it to your account until that person has logged into their account (https://supportprofile.apple.com/) and removed it. You could try contacting Amazon and see if they know who had bought it before you so that they can ask them to remove it, or you could try contacting Apple and see if they can help (which they might not be able to do).

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    Hi,thank you, that is fine, just not so quick but I resolved the problem alone.Thanks anyway you helped me.Eva
    Date: Sat, 1 Aug 2009 11:53:58 -0600
    From: [email protected]
    To: [email protected]
    Subject: Pls help me with  Mac and had a trial  serial number problems
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  • Serial number problem upgrading from Tryout and 5.1 to 5.5 CS Standard

    Hi
    Long one...!
    I bought a new iMac and CS5.5 Design Standard. Installed it. Didn't have my education serial at the time so ran as trial. All good.
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    You don't have to read the following but it may help.
    Thank you for answers or suggestions. At wits' end here!
    Sam
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 2 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with Arun Kumar.
    sam: Hello
    Arun Kumar: Hello! Welcome to Adobe Customer Service.
    Arun Kumar: Hi! Sam.
    sam: My copy of CS design standard says my serial number isn't correct
    Arun Kumar: May I please have your email address registered with Adobe while I review your request?
    sam: .......................
    Arun Kumar: Thank you for the information.
    Arun Kumar: I understand that you need assistance regarding serial number. Is that correct?
    sam: You emailed me the serial after I sent in supporting evidence of eligibility and i pasted it into the startup. The startup seems to have gone but the prgarm still says trial version
    Arun Kumar: Okay, sure I will help you with this.
    Arun Kumar: May I have the serial number?
    sam: "Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
    sam: I pasted it into the box
    Arun Kumar: Okay.
    Arun Kumar: I checked with the serial number and it's correct.
    Arun Kumar: Are you using the correct dvd?
    sam: The suite installed and the nag screen's gone but the product still says it's a trial version
    sam: I used the dvd provided
    Arun Kumar: May I know which software trail version is installed on your machine?
    Arun Kumar: Are we still connected?
    sam: Sorry
    sam: Creative Suite Design Standard 5.5
    sam: Ai and PS say it's a tryout on the startup screen
    Arun Kumar: In this case, I suggest you to uninstall the trail version and install the Design Standard CS 5.5 with the help of DVD.
    sam: The dvd was where I installed what I have from
    sam: I deleted and reinstalled PS as I thought there was another problem with it
    Arun Kumar: May I know which software was there before you installing the software form DVD?
    sam: Brand new iMac
    Arun Kumar: Sam, you install it in trial version, there you will get option of help, click on help and register the serial number.
    Arun Kumar: Your product will get converted to full version.
    sam: I'm new to Macs. How do I uninstall it?
    Arun Kumar: Don't uninstall it.
    sam: OK. Can you give me a refernce for this case for itf it doesn't work?
    Arun Kumar: With the help of DVD run the software and choose  the trial version.
    sam: Choose the trial version???
    Arun Kumar: You will get two options when you will install it with DVD one is run the trail version and another is enter the serial number.
    Arun Kumar: Did you got this two option when you installed the software?
    sam: I was going to do it later! Shall I do it now?
    sam: If you don't mind waiting...
    Arun Kumar: Installation will take time and we can't wait for so much time.
    Arun Kumar: I will provide you all the steps.
    sam: OK
    Arun Kumar: If you still get any problem, you can contact us back. We are available 24/7
    Arun Kumar: When you will install the software, you will get two option.
    Arun Kumar: 1) install on trail version.
    Arun Kumar: 2) enter the serial number.
    Arun Kumar: By both way you can activate the product.
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    sam: [email protected]
    Pritam: Hello SAm
    Pritam: *Sam
    Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
    sam: Hi Pritam
    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
    Pritam: Thank you fro confirming the issue.
    Pritam: *for
    Pritam: I will try my level best to help you out with the issue.
    Pritam: May I have the serial number of the product?
    sam: 1408-1108-9876-3887-8290-4164
    Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:............ Your Case Number:............ With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ........................
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with Daniel Pedapenki.
    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: ...............
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe ID:............... Your Case Number:................... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .....................
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1........
    Daniel Pedapenki: Design Standard CS 5.5---  ................
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    sam: [email protected]
    Pritam: Hello SAm
    Pritam: *Sam
    Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
    sam: Hi Pritam
    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
    Pritam: Thank you fro confirming the issue.
    Pritam: *for
    Pritam: I will try my level best to help you out with the issue.
    Pritam: May I have the serial number of the product?
    sam: 1408-1108-9876-3887-8290-4164
    Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:............... this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.............
    You are now chatting with Daniel Pedapenki.
    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: .................
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe .............0 With this response, we believe your issue is resolved and have therefore closed your case .. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- ...............4164
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1.........
    Daniel Pedapenki: Design Standard CS 5.5---   ...........
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Daniel Pedapenki: Sam, please be online for 2 minutes.
    sam: OK
    Daniel Pedapenki: Thank you.
    Daniel Pedapenki: Sam, the new serial number is .........6201.
    Daniel Pedapenki: Is there anything else I can help you with?
    sam: Can I just try that serial
    Daniel Pedapenki: I'm sure you can activate the product with out any issue.
    Daniel Pedapenki: Please feel free to contact us if you need more assistance.
    Daniel Pedapenki: Do you have any further questions for me today?
    sam: No thanks
    Daniel Pedapenki: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
    You are not currently connected to a chat representative.
    Thank you for choosing Adobe. A representative will be with you shortly. Your estimated wait time is 0 minute(s) and 3 second(s) or longer as there are 1 customer(s) in line ahead of you.
    You are now chatting with 'Pritam'
    Pritam: Hello. Welcome to Adobe Technical Support.
    Pritam: I have received your query. Please allow me a moment to verify your account and to review the details of your request.
    Pritam: Could you please provide your email address?
    .......Pritam: Hello SAm
    Pritam: *Sam
    Pritam: AS I understand you are having an issue with the activation of the product,am I correct?
    sam: Hi Pritam
    sam: I've had two long discussions with your chatroom people. Very willing but still no success activating two of the products. The ID product has changed to 5.5 but AI and PS don't accept the serial code I was given. Please would someone let me know what to do? The trial is running out and I need the software!
    sam: I mean Live Chat
    Pritam: Thank you fro confirming the issue.
    Pritam: *for
    Pritam: I will try my level best to help you out with the issue.
    Pritam: May I have the serial number of the product?
    sam: .-4164
    Pritam: Sam ,may I know are you trying to activate the product in Windows or MAC?
    sam: A new iMac
    sam: You're welcome to remote view the machine if it helps
    Pritam: Sam, this is why you are having an error in activating.
    Pritam: The serial number which you have provided is for Windows and you are trying to activate the product in MAC ,because of this you are not able to activate the product.
    sam: It's the one you sent me this morning
    sam: I sent in my education user support case stuff yesterday and included tproduct code from the packaging
    sam: Can you give me a Mac serial?
    Pritam: Please allow me a moment.
    Pritam: Thank you fro staying online.
    sam: No problem
    Pritam: As we are from the technical team ,we don't have the resource for the changing serial number to MAC.
    Pritam: In this case I will transfer the chat to our customer service team,they will help you out with the issue.
    Pritam: May I transfer the chat?
    sam: Thanks... this is from the email today: Your Adobe ID:. Your Case Number:0207655150 With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- 1.-4164
    Please wait while I transfer the chat to the appropriate group.
    You are now chatting with Daniel Pedapenki.
    Daniel Pedapenki: Hello! Welcome to Adobe Customer Service.
    Daniel Pedapenki: Hi Sam.
    Daniel Pedapenki: May I please have your email address registered with Adobe while I review your request?
    sam: Hi Daniel
    sam: [email protected]
    Daniel Pedapenki: Thank you for the email address.\
    sam: Email to me today:
    sam: sam: Thanks... this is from the email today: Your Adobe ID:..........Your Case Number:......... With this response, we believe your issue is resolved and have therefore closed your case 0207655150. If your support case has not been completed to your satisfaction or you should you need to contact us on this issue again, please reference your case number. You can reopen your case up to 14 days after it has been closed. Hello, Thank you for your proof of academic status. Here is your serial number for Design Standard CS 5.5--- .-4164
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Please elaborate the issue which you are facing now.
    sam: The activation screens won't accept the number as the product
    Daniel Pedapenki: Thank you for the information.
    Daniel Pedapenki: Sam, I see that the serial number is for the product Design Standard CS 5.5 Win platform and it is not activated till now, may I know the exact error message please?
    sam: AI and PS startup screens say they're CS5 tryout
    sam: The Indesign package seems happy with the code and says it's 5.5. Off the same CD
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Okay Sam.
    sam: Hi
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    sam: Thanks for your help
    Daniel Pedapenki: Sam, on the installation window, is it mentioned as Design Standard CS5.5 and Design Premium CS5.5?
    sam: Just looking now
    Daniel Pedapenki: Alright!
    Daniel Pedapenki: Just to confirm, are you trying to install the program on Mac  machine?
    sam: Yes. The programs work as trials fine
    Daniel Pedapenki: Thank you for the information.|
    Daniel Pedapenki: Sam, since you are using the Windows version serial number, to install the program on Mac machine, you are getting this issue.
    sam: One of the three packages seems OK
    sam: I'm opening the installer now
    Daniel Pedapenki: Sorry for the wait. Please do stay online.
    sam: It just goes through to the Enter Serial Number... Provide a serial number...Install this product as a trial... etc
    Daniel Pedapenki: Sam, please confirm, me if you have installed the product in Win or Mac?
    sam: THE SERIAL NUMBER IS NOT VALID FOR THIS PRODUCT... INSTALL THIS PRODUCT AS A TRIAL
    sam: Mac
    Daniel Pedapenki: Sam, as the serial number of the product is for Win platform, you can use the product in Mac platform.
    sam: Do you mean 'cannot'?
    Daniel Pedapenki: *cannot
    Daniel Pedapenki: Yes, you are correct.
    sam: The three programs are running fine but two as tryout only. I only have this one disk to load from, supplies by Apple with the new machine
    sam: The box says 'For sale only with a new Mac'
    Daniel Pedapenki: Sam, you have to install the product in Win platform as the serial number issued for you is for Win.
    sam: Not going to do that. Please give me a working serial number
    sam: I haven't got a disk for Windows installation anyway
    Daniel Pedapenki: I'll be right with you.
    sam: Thanks
    sam: I have only a couple of weeks to register this! And I need it for my coursework!
    Daniel Pedapenki: You are welcome.
    Daniel Pedapenki: Sam, the coupon code and the part number which you have provided to use for the edu serial number is for Win platform, in this case, we have provided you the serial number for the Win platform.
    Daniel Pedapenki: You can check in your mails for this information,.
    sam: Can you confirm back to me the product code?
    sam: I can photograph the box and email you showing the stickers etc
    sam: The part number on the back of the package is 91047958, yes?
    Daniel Pedapenki: Product name: CS5.5 Design Standard.
    Daniel Pedapenki: Part number (PN): 91047958
    Daniel Pedapenki: Coupon code: dsgnm3-1630-0679-7505-5758
    Daniel Pedapenki: Design Standard CS 5.5---   1.4164
    sam: There's also a sticker saying PN: 65147483
    sam: Lot code 12056
    sam: I don't know where in my emails I said it was for Windows?
    sam: Also, why has Indesign activated properly?
    Daniel Pedapenki: Thank you for waiting. One moment please.
    Daniel Pedapenki: Sam, the serial number is for the Win platform, in this case, you can use this serial number in the Win platform.
    sam: I did not buy the software to use in Windows. I am moving completely to Apple
    sam: As I asked above:
    sam: sam: I don't know where in my emails I said it was for Windows? sam: Also, why has Indesign activated properly?
    sam: Why did the Education activation people give me the wrong number?
    sam: Two possible solutions now are that you give me the correct serial number, or send me another disk which will activate properly on OS X
    Daniel Pedapenki: I'll be right with you.
    sam: I'm feeling like I have done something wrong here... and it's not a good feeling
    Daniel Pedapenki: Please allow me a moment to search for the information.
    Daniel Pedapenki: Thank you for your patience.
    Daniel Pedapenki: Sam, in this case, I'll provide you the new serial number for Mac version.
    sam: OK
    Daniel Pedapenki: Sam, please be online for 2 minutes.
    sam: OK
    Daniel Pedapenki: Thank you.
    Daniel Pedapenki: Sam, the new serial number is 1......-6201.
    Daniel Pedapenki: Is there anything else I can help you with?
    sam: Can I just try that serial
    Daniel Pedapenki: I'm sure you can activate the product with out any issue.
    Daniel Pedapenki: Please feel free to contact us if you need more assistance.
    Daniel Pedapenki: Do you have any further questions for me today?
    sam: No thanks
    Daniel Pedapenki: Thank you for contacting Adobe.  We are available 7 days a week, 24 hours a day. Goodbye!
    Thank you for chatting with us. Please click the "Close" button on the top right of the chat window to tell us how we did today.
    You are not currently connected to a chat representative.
    When I inserted the disk it came up with the serial loaded as ...............7313-xxx
    Deleted all and reinstalled, IT! changed my code as above to ...............6201 and all seemed promising….... etc.!

    Have you bothered to do any research at all? Not every app was upgrade to 5.5. Those that weren’t will next be upgraded to CS6.
    Bob

  • Serial number problem with CS6

    This morning, after running for over a year, the serial number that came with the copy of CS6 that I bought last August stopped working. I got an "invalid serial number error" and that was the end of CS6. I tried getting help from Adobe, but to no avail. The website was full of deadends or irrelevant pages. When I finally got into the chat cue, and I still don't know how I found it because I haven't been able to find it again, after an hour of waiting I had to go to work. With only 9 other people in line ahead of me.
    So I've uninstalled and reinstalled CS6 twice, but it keeps telling me I have an invalid serial number. It is the serial number I registered with Adobe last year and that has worked since then. It is the same number that shows up when I look up "installed products" in my AdobeID account. Regardless, it is now inexplicably invalid. I found a post suggesting I run CC Cleaner. I did it--twice. I also adjusted file folder permissions on the Adobe program folder based on someone else's advice, but neither solved anything.
    My impression is that it isn't an installation problem but that due to a mistake on Adobe's end, maybe due to an Adobe or MS auto update, my serial number now really is invalid, though it is paid for. This would mean there is nothing wrong with my installation, but just the serial number. With that in mind, and also that I don't want to deal with the aggravation any longer, I bit the bullet and bought...another copy of CS6. That's right, I will have paid twice for one copy because of a problem that is likely Adobe's fault. Congratulations Adobe! I came onto this forum so I could get an answer to the following question: who do I send the bill to? Who at Adobe reimburses their users when this kind of thing happens? If customer support had been better I might have been willing to hang in there while waiting for a fix, but it is obvious that none of the options available are made to assist customers so much as to drive them away. If I had known of an alternative software that could replace PS, Illustrator, and InDesign, I would have bought it instead.
    AP

    I know I won't get reimbursed, the question was rhetorical.
    I bought the software through my university supplier of all our software, so it is legit. The point is that I paid for it, I should be able to use it. If it doesn't work, there should be a way to tell Adobe. I wouldn't be angry about it now if not for the fact I couldn't even send the information to Adobe.
    This same thing happened with my copy of IBM SPSS and QVR's nVivo X10 software. The problem is that the way these software keys are installed happens to be very sensitive to system changes or even updates on the other end, at the developer's servers that maintain licenses. I understand why they have the keys, but the way they are implemented ruins the user experience for me. When I spend about two weeks every year fixing software glitches like this, that's my whole Christmas vacation , they need to improve the software because it is becoming more trouble than it is worth.
    I wish there was a competitor for Adobe because I would love to spend my money there, even if it costs more, just to switch to another application and remind Adobe that their monopoly on the market could crumble if the customer experience starts going south.
    AP

  • Serial Number Problem Solved

    The Problem: When I converted to Leopard, I needed the original serial number of Final Cut Express 1.0 to run the program. I no longer had it but I had 3 updates since, they didn't help. I called Apple Care, they don't keep your serial number when you register. I went to the Apple Store, they could not help.
    The Answer: When you upgrade to Leopard there is a file that does not transfer over (this never happened before). Check out-- /Library/Application Support/ProApps, the file is "Final Cut Express System ID". This text file keeps all your serial numbers for the product. I had made a bootable backup of my Tiger System and found the file there. Just copy it over. I hope this may help someone in the future.

    Thanks. I wish I had seen this post earlier. I ended up calling Apple to try and get a new serial number since I could not find my original FCE program disk from 2004. The person I got was unable to help (so he says). I pressed him on how to find the registration file on the backup I made prior to installing Leopard. He said transferring the file would not work. I asked him to tell me where it was anyway, as I am stubborn at times. He finally told me, and it worked perfectly, just like you said here. Moral of the story is not to take their advice as the gospel, regardless of how certain they seem to be (this guy swore others had tried it and it didn't work). He was soooo wrong!! (which really bugs me, as others are often not as persistent).

  • After Effects cs5.5 aerender.exe Serial Number Problems

    We upgraded our company from cs2 to cs5.5 Windows 7 OS.
    We are trying to get our renderfarm machines to install render-only versions of the after effects render engine. We've have got it to install.. but when we send the command line renders we get the error:
    "Unable to obtain a license. Please run the full application to correct the problem or get a more detailed message."
    When we run the full app, it tells us to register with our serial number.
    The problem is we only have a certain amount of serials for our workstation computers, and don't want to use up all the activations on the render-only units.
    I attempted to call phone-support over the last few days, and the only answer that comes back is that you DO NOT have to enter the serial number.. although my error message tells me otherwise.
    HELP!
    Thanks,
    Brad

    Todd, I'm pleased you're all taking a look at the situation.
    My memory certainly is not perfect, and I wouldn't expect yours to be; but here's a cut and paste from pg. 625 of the CS3 user guide:
    "You can render one or more compositions from a project using multiple computers over a network in a fraction of the time that a single compute rwould require. Network rendering involves copying the project and source files to a networked folder, and then rendering the project.If you have a full licensed copy of After Effects, you can set it up to work with render-only versions of After Effects called render engines. Your license entitles you to install as many copies of the render engine as you want on your network, as long as one activated copy of After Effects is installed on that network."
    -Jeff

  • Serial number problems and lack of apple store

    so a couple of days ago i posted saying that my keyboard was pretty much ruined, and that certain keys i need to type in my password don't work, so i'm sort of blocked from entering my computer. i let it dry out, followed all advice...but i think it's done for good. i tried hooking up the only mac keyboard i could find, but i was one of those old yellowish beige ones with the round connector plug with the pins sticking out of it (i'm not so technically inclined, maybe you've noticed).so that didn't work. the computer just acted like there was nothing attached to it.
    so i've decided to give in and buy a new one. new problem (yay)...my serial number doesn't seem to work. i found it, in the battery niche on the right hand side, following ''S/N''...so i'm assuming it's correct...but when i type it on the order-a-replacement-part page, it says its unverifiable. i don't think it's bad to post a serial number on the web (it's not like people are going to call me in the middle of the night on my computer), especially when it doesn't seem to exist according to mac, so here it is and maybe someone smarter than me can tell me if there is something obviously wrong with the format or something...
    QT11xxxx Edited by an Apple Discussions Host
    with the 0 i've tried both 0 and o (like...the letter and the number) and neither worked.
    another problem. i'm in switzerland,there are no apple stores. and reading apple's free phone help policy (or whatever it's called) kind of scared me because i doubt i qualify for any free help, seeing as this computer's at least 4 years old. so i'm a little afraid to call apple, and there is no email helpline that i can find. anyone here able to help me?
    powerbook titanium g4   Mac OS X (10.3.2)  

    Hi, helveticallas. You're in a difficult spot. The old Mac ADB keyboard can't be used with a Tibook, and I hope plugging it into the S-Video out port (the only one on the Tibook that its plug might might physically fit into) didn't do any further damage to your machine. You can't do any testing with that keyboard — only a USB keyboard would be useful.
    Knowing nothing about the availability of Mac parts in Europe, I can't advise you on finding a replacement keyboard through any third-party vendor. I assume there must be such vendors in Europe, but I don't know for certain. I will try to round up some advice for you from European contributors to these Discussions, but I can't guarantee anything.
    The serial number you posted may be removed by a Discussions host; posting serial numbers here is generally Not Done. I copied and pasted it into the search box on a href=http://www.apple.com/support/>this page
    and recieved the following information about it: "Our records indicate your estimated date of purchase was 14-Mar-01. Based on this data, your product is not covered by Apple service warranty. Please register this product today."
    Apparently your Powerbook was never registered, or its serial number was entered incorrectly when it was registered. The estimated purchase date is based roughly on the production date associated with the serial number you posted here, whether or not it's actually the number of your PB. I know it's possible to register a Powerbook under the wrong serial number, because I've done it myself (by mistake, obviously). Having it corrected after I discovered the problem was a bit of a hassle, but it eventually got sorted out.
    In any event, your four-year-old Mac is not covered by any warranty, and you aren't entitled to free support from Apple for it, especially after spilling liquid into it (which wouldn't be covered even if you still had a warranty). If you want to talk to Apple about it, you'll have to pay whatever Apple charges for such calls in Europe — there's no way around that. Here are Apple's Swiss contact phone numbers:
    Switzerland
    (French) (41) 0848 000 132 www.apple.com/chfr/support
    (German) (41) 0848 000 132 www.apple.com/chde/support
    Han on for a day or two to see whether anyone else shows up with better ideas about where you might order a keyboard.

  • FINAL CUT EXPRESS UPGRADE SERIAL NUMBER PROBLEMS

    they ask me to type in my "original serial number" i do, cuz i just got the upgrade...but when i type in the number it says that the "serial number upgrade" so what's the original, how do i get, i only have the upgrade, did they give me the wrong CD? or what? answers pleeeasse

    I have FCE 2 bought from B&H PhotoVideo in New York City. I tried to register the program at the Apple net pages. First there was a problem in getting the Apple registration page to accept my manufacturer product number (the other number, not the serial number). Well, finally the number was accepted, but I never got any confirmation email from Apple - I suspect my product was not registered. So I suppose I cannot upgrade to FCE 3.5 . A bit strange. Do these big photo stores sell some kind of grey market Apple programs (in the same way they import camera lenses directly from Asia, lenses which don´t have the same guarantee, in spite of being made by the same manufacturer)? Are there this kind of Apple products as well?

  • IPhone 5 serial number problems

    We bought an iPhone 5 from Verizon couple of weeks ago.  When I called Apple to get Applecare for it, Apple could not recognize its serial number !!  Now I can neither register it nor get Applecare for it.  I called Apple several times during the last 10 days but all I got was that it was a "known problem" and Apple is working on it.  Is there anyone who has the same problem?  If so, how did Apple deal with it ?
      At this point, Apple is not willing to replace the iPhone and it will not allow Verizon to return it to Apple and replace the phone.  A rep at Verizon store called Apple and spent 40 minutes on the phone giving all the details about the purchase and got nowhere.  All I could get was a Case Number!!   Has anyone a suggestion for me?   How can Apple sell a phone to Verizon with a serial number it cannot recognize ???    Does it not have the responsibility to replace it with an iPhone that the customer can register and get Applecare?

    I just went through the same thing. One of our users upgraded to an iPhone 5 and when trying to purchase apple care they were told that Verizon had a ton of phones with serial number issues. The tech suggested that I try to reset the phone and go through the process of registering the phone with apple. That did not help. What the rep said is that when he tried to pull up the serial number it comes up showing zero days available for apple care. He escalated the issue and I have not heard anything back,
    The day before my coworker stated that he bought his Wife and Kids each an iPhone 5. When he called to get apple care he had the same problem with all three phones. The apple rep was able to fix his issue in about an hour. I made mention of this to apple the rep I spoke of and he was unable to verify this happened. It seems as if we have another situation in which each rep is on a different page.

  • IWork 2005 Serial Number problems on MacPro ...

    I installed my registered copy of Keynote and Pages [iWork 05] on a new MacPro. After the initial serial number request each application runs. However subsequent access to either application requires repetitive serial number association. I can't run the applications unless I reinsert the serial number each time they are launched.
    I removed all files that were associated with the iLife 06 trial that comes pre-bundled on the MacPro. I can't seem to figure out what's causing this. Anyone have a clue?
    Thanks.
    -ptfigg.

    Thanks Dennis and Peggy,
    I solved the problem. First, I was in fact logged in as admin.
    I spent most of yesterday and today migrating over to a new MacPro. The last step was Final Cut Studio. Everything seemed to be stable. The only glitch was this iWork serial issue.
    An hour ago I started to work on an audio segment in preparation for distribution on the web. I launched one of my main signal processing plugins, and guess what? Same problem. It would not maintain my registration.
    I deleted all preference files for iWork and the Plugin - and ... I repaired permissions . This solved the problem.
    It didn't dawn on me to do this, although I guess it should have. I was too caught up in the excitement of getting the new system configured, up, and running.
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    -ptfigg.

  • Goods receipt MB01 with serial number problem

    Dear MM Experts,
    Iam a PM Consultant and this problem faced me while doing goods receipt from external maintenance order so i will appreciate any help regarding this issue,
    In serial number profiles i did the stock check indicator to give an error message if there were incosistinces in stock data,
    now this is the scenario:
    after doing an external maintenance order and creating a PO with reference to the maintenance order PR, and also entering the specified serial number in the PO:
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    Stock data of serial number G081 not suitable for movement
    Message no. IO231
    Diagnosis
    The current stock information for the serial number G081 contradicts the stock information of the movement to be posted. The following stock information is valid for the document and the serial number:               Batch Number Stock data Serial data   C2
    Only the first different field for the stock data/serial data is assigned. However, further data may also be inconsistent. To determine whether this is the case, you can start an analysis.
    System Response
    Two system responses are possible (set using Customizing): If the case of an error occurring, the assignment of the serial number to this posting procedure is not possible. In the case of a warning, you can, if necessary, transfer the notification.
    Procedure
    Assign a serial number which corresponds in your stock information to the stock data of the posting. You can display the serial numbers which can be used using Select serial numbers.
    Any help is appreciated
    Thanks in advance

    Hello,
    A possibility to fix serial number status is by running the report RISTEQ07 in SE38 transaction. Please run this report as mentioned in the SAP Note 316868 (point 2).
    While running the report please consider following points:
    The report does not set any locks on the records to be corrected, in other words, the report should only then be executed in the correction mode if the master records (within the client) are not being used in another (changing) access.
    During the search for inconsistent serial numbers, the system assumes that the stock segment is correct and the existence indicator might be incorrect.
    In the correction mode, the existence indicator is adjusted (depending on the existence of the stock segment).
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    Good  luck,
    Fábio Almeida
    MM Consultant

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