Registered cs6 software automatically identified as not genuine so I cannot update

I contacted the chat line and he said that I had to go to the forum. He did check and the license key is genuine. But he said he could not offer any assistance.
How do I go about getting this fixed since I am only supposed to be able to get cs6 answers on the forum? The update is for ACR

That the "support" chat staffer sent you here is outrageous, but par for the course for the outsourced Adobe support staff in India. These are user to user forums.
At least try this dedicated forum:
Downloading, Installing, Setting Up

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Can I have my registered CS6 software installed on both a windows and mac simultaneously?

How many computers can I have my registered CS6 software simultaneously installed on? If it is just one computer and I wish to install it on another one, I assume I need to uninstall on the original first and simply repeat the installation process?
One more question: Since the software came with two installation discs, (windows and mac), does that mean I can simultaneously use the software on a windows computer and mac computer?
Thank you.
-Adobe Newbie

Not sure what you are saying. You can install and activate on 2 systems, but generally standalone installs have platform-specific serials and can only be installed eitehr on Windows or Mac, not both. However, your description seems to indicate a TLP volume license, so that would be possible.
Mylenium

I have iphone3gs current software ver. is 4.2.1 and it cannot update to software version 4.3. Please help me. I tried to restore the settings of my iphone but still no work. im using the current ituned 10.4. Second, I cannot connect to all wifi networks

I have iphone3gs current software ver. is 4.2.1 and it cannot update to software version 4.3. Please help me. I tried to restore the settings of my iphone but still no work. im using the current ituned 10.4. Second, I cannot connect to all wifi networks

But the model no. of my iphone i.e A1303 is of 3GS as clearly mentioned here >> http://support.apple.com/kb/HT3939. Then how its become 3G.

My iPhone is not working. I cannot update my iPhone

My iPhone is not working. I cannot update my iPhone

Avgo,
have any more details than just not working? Is it not powering on? freezing? or just wont update?

How do you register iLife software that came preloaded on an iMac (I cannot seem to locate the Marketing Part Number) on the DVD?

I just purchased an iMac with iLife and iWork preloaded.
I wanted to register the software, but I cannot seem to locate the Marketing Part Number (MPN). Help states the MPN is located on the product packaging near the barcode. I can locate the barcode on the sleeve of the disc, but the MPN does not seem to be there. Help states it starts with a letter and has the format M#####/#. I have tried to enter each set of numbers shown, but all are invalid.

You registered it when you registered the computer. Apple software bundled with a Mac can't be registered separately from it; that service is for standalone purchases only.
(58748)

Touchsmart 610 - Google Chrome not Showing tools icon- Cannot Update Google

Google Chrome screen as displayed on TS610 is not showing the wrench for updates and settings. Can this be corrected ??

Hi hiral2cool,
That is very strange. I think this has to do with the ico file being enabled or disabled in about:config ? Try to disable javascript and restart the browser. You can still access it from about:config or by installing an add-on.
'''about:config'''
# In the address bar, type "about:config" (with no quotes), and press Enter.
# Click "I'll be careful, I promise"
# In the search bar, search for "javascript.enabled" (with no quotes).
# Right click the result named "javascript.enabled" and click "Toggle". JavaScript is now disabled.
To Re-enable JavaScript, repeat these steps.
'''Add-ons'''
You can alternatively install an add-on that lets you disable JavaScript, such as
*[https://addons.mozilla.org/firefox/addon/noscript/ No-Script] (to disable JavaScript on a per page basis, as required)
*[https://addons.mozilla.org/firefox/addon/quickjava/ QuickJava] (to easily disable and enable JavaScript, automatic loading of images, and other content)
*[https://addons.mozilla.org/firefox/addon/settingsanity/ SettingSanity] (adds back removed options for JavaScript, Advanced JavaScript Settings, loading images, and showing the Tab Bar)
Thank you and I hope this helps!

HT204053 When I am purchasing from the app store for free apps my card is not being accepted. It's the same account I keep putting in the 3 digit security code. It still is not accepting it therefore cannot update my games.

Please can someone help me. I have been using my present account card for almost 2 years. Recently when purchasing free apps from store, I put in my password, then it takes me to my account to enter the security code for my card I do this and I have even re-entered the new card and it's still not accepting it.
Hence I cannot update or buy until I do this. The same thing happened with my daughters account and had to use her dads card.

Please can someone help me. I have been using my present account card for almost 2 years. Recently when purchasing free apps from store, I put in my password, then it takes me to my account to enter the security code for my card I do this and I have even re-entered the new card and it's still not accepting it.
Hence I cannot update or buy until I do this. The same thing happened with my daughters account and had to use her dads card.

Tried registering CS6 serial #, yet Adobe is not recognizing #. Why? Installed ok w/ it.

I had to reinstall my entire CS6 after a crash. Got my number through company I purchased the program. Went onto Adobe to download entire set. But discovered my CS6 was not registered. So I decided to do so. BUT it didn't recognize my serial number, when I've just installed my programs with it.

Hi WA,
Please confirm the product name of which you have the serial number.
Also, the operating system you are using.
Please private message the serial key of CS6 and screenshot of the problem.
Looking forward to your reply.
Regards,
Sumit Singh

Can't install windows support software because it is not currently available from the update server??? Why can't I download the drivers?? Help!!

I recently upgraded OS X Lion to mountain lion and boot camp gives me this error message. Any help greatly appreciated.

I recently upgraded OS X Lion to mountain lion and boot camp gives me this error message. Any help greatly appreciated.

I have installed os x update 10.10.1 but it does not show and I cannot update to 10.10.2

I'm running a 5-year old macbook (2009 white) running Yosemite. I had to install update 10.10.1 as a stand alone because the app store shows it as an available update but will not "install it" (the app store will start to "download" it but the download always stops after 1-3 seconds.....fast forward to today when tried to update to 10.10.2 and the app store will not install it....I click on the download button and it starts to download then stops after 1-3 seconds. I again downloaded the 10.10.1 stand alone update and installed it using the .dmg file. I then downloaded the 10.10.2 update as a stand alone and when I tried to install it, I could not because the installation program said that I didn't have 10.10.1 installed......I'm at witts end. I've tried every solution I can find but nothing has worked and my computer has been acting this way since at least November. Any advice out there?
Thanks!

I'm running a 5-year old macbook (2009 white) running Yosemite. I had to install update 10.10.1 as a stand alone because the app store shows it as an available update but will not "install it" (the app store will start to "download" it but the download always stops after 1-3 seconds.....fast forward to today when tried to update to 10.10.2 and the app store will not install it....I click on the download button and it starts to download then stops after 1-3 seconds. I again downloaded the 10.10.1 stand alone update and installed it using the .dmg file. I then downloaded the 10.10.2 update as a stand alone and when I tried to install it, I could not because the installation program said that I didn't have 10.10.1 installed......I'm at witts end. I've tried every solution I can find but nothing has worked and my computer has been acting this way since at least November. Any advice out there?
Thanks!

Re Installing CS6 Activation Failed. Not Genuine software..

I am Trying to install CS6 Education version on a new computer. and it tells me that software verification failed as not genuine software.
I am using the same CD i have used before. I have deactivated software on old computer.
any other ideas would be very helpful.
thank you in advance

Genuine Verification failure downloading or installing | CS6
Mylenium

Hi,I have iPhone 4.later I buy this after 30 days home button is not good! Seller shop say update software do this,this problem will fine! I update 2 times,my version is 5.1.1 now! But my home button is not good! I buy and register 8.9.2011! Please help m

Hi,I have iPhone 4.later I buy this after 30 days home button is not good! Seller shop say update software do this,this problem will fine! I update 2 times,my version is 5.1.1 now! But my home button is not good! I buy and register 8.9.2011! Please help me how I do?

Where are you and where did you get the phone? All iPhones come with a 1 year warranty from the original date of sale.
Make an appointment at the genius bar of your local Apple Store and take it in for them to have a look at.

After installing a Register type software and running a scan, I decided not to purchase the software and deleted it. Since then I cannot get a listing of my hotmail or Yahoo e-mails. My hotmail and Yahoo work fine on other PC's.

I did delete my cache also to help my PC speed up. I do not remember if this was before or after I noticed the problem of the missing e-mails. I have no problems that I know of with any other software.

Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps.

Automatic updating of ipod software - saying I'm not connected to the Net

Hi There, Please help me. I bought a game for the ipod and it wouldn't play, I needed to update the itunes, which I did. Then the ipod software needed to be updated and I opted for automatic updates. when I connect the ipod to the computer it says there is an up to date version of ipod software available and do I want to update when I click ok it says that it cannot update as I am not connected to the internet but I am !! My broadband shows as connected and I'm online ???? Please help! Yours very confused ...

Try this.
http://docs.info.apple.com/article.html?artnum=304468

HT5634 The "automatic Install" in the windows support software does not work. I cannot see the USB in Windows to manually start set uo

The "automatic Install" in the windows support software does not work. I cannot see the USB in Windows to manually start set up.
I have downloaded windows support software from Apple 3 time with the same result. Where can I get a clean copy of the Windows support software?

Did you correctly format your usb stick in accordance with the Boot Camp installation instructions? Go here to the Boot Camp System Requirements page, http://support.apple.com/kb/HT5634, look for your computer model/year and download the correct version of Windows Support software.

Registered cs6 software automatically identified as not genuine so I cannot update

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