Registered for a number with unknown reason

To Whom It May Concern,
I have been abroad for the past couple of months and recently received an email from AT&T saying my payment could not be processed. As I was reviewing my charges on my AT&T account, I saw that I have another number registered under my name - ***. I have never registered for another number other than the one that I am using and should only be paying for (***). Please help me look into when and how that number came to be registered under my name. I would also like to find out why my payment has failed to process various times.
Sincerely,
Alice [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Good Afternoon ,
Thank you for seeking resolution for the billing errors you are experiencing. I’m sorry that you have to clear this up while being abroad; our Customer Care would be able to resolve this issue.
Since you are out of country at the moment, if you call the number +1.916.843.4685 (Free from mobile, available 24/7).
If you have a GoPhone account, you can call Customer Service at 800.901.9878.
To manage your wireless account digitally, please download the myAT&T app on your phone. Text EASY to 8758 for a link to download the app!
Thank you,
Charise

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