Registered Phone Display and Accessibility Issue

Hello,
I have 3 servers in my voice CUCM cluster 1 pub + 2 subs.
Whenever I go to 2nd subscriber and look for my phones , there is an error while accessing all those.
Firstly , the status logo is not normal and secondly, when I try to access that phone there is an error saying
"Unmapped Exception /user/local/cm/db/xml/xml/Phone_xxxx_SIP_display_instance.xml (No such file or directory)"
I am also attaching the screen shots of the error messages.
I am using CUCM - - System version: 8.5.1.10000-26.
Thanks
Nitin Goel
[email protected]

Hi
I would ensure that you have the same device pack/locales and other installed files on all your CUCMs.
Then try restarting Tomcat if you have not done so already (utils service restart Cisco Tomcat).
Perhaps also try running 'run loadxml' from the CLI.
Aaron

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Dear All,
Can someone help me here?
Our IP phones are getting resetting and restarting frequently. Details are given below, but its not affecting our active calls.
9:38:38a 14: Name=SEPECC882B0AD77 Load= SCCP45.9-0-3S Last=UCM-closed-TCP
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Hi Ian,
If you are using third generation phone(7970, 79x1, 79x2, 79x5), then there is no fix for it.
This is what I got latest update.
There are a couple of things that need to be kept in mind:
1.       Phones will unregister from the CUCM and register to the SRST GW
2.       GW will tear down Q.931 backhauling from CUCM and will function as a standalone call agent.
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The phones will register to the GW even if Q.931 backhauling has not been torn down. Hence, there might be a brief period where the phones have registered to the GW but the PRI is still MGCP controlled. In such a case, calls will initially fail. After some time (and this is post the 30 second MGCP KA) the Q.931 backhauling will be torn down (isdn bind-l3 ccm-manager will be removed) and the PRI will function as if it has been configured on an H.323 GW. Here we need to understand that the phones showing "Registering" or "CM Fallback Service Operating" are not indicative of the GW going into SRST. The phones will go into SRST much faster than the Q.931 backhauling being torn down.
The behavior you are seeing is the mechanism for timing out a TCP connection and has nothing to do with the SCCP keepalive itself. Any time the phone sends a TCP packet to the server and does not receive a TCP Ack. The phone will retransmit the packet at decreasing intervals until the session is timed out (phone sends TCP RST) and at that point the phone will failover to the next CCM server or SRST reference.
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You will note in your example when the phone registers with the SRST router the sccp Alarmmessage it sends will contain a string like "last=TCP Timeout" or similar.
The 3rd gen phones (7970, 79x1, 79x2, 79x5) are much more aggressive in timing out the TCP session than the 2nd gen phones. What took your 7960 26 seconds to unregister will take a 7965 about 8 seconds.

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As no one would like to go UK only to Purchase APPLE..
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http://support.apple.com/kb/ht5209
http://support.apple.com/kb/ht4437
http://support.apple.com/kb/TS4215
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Lorem ipsum dolor sit amet, consectetur adipisicing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum
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Why am I asked to enter my registered phone # and PIN?
When you call your Skype To Go numbers, you are identified by your registered phone’s caller ID and won’t need to enter your registered phone number and PIN for authentication purposes.
There are several reasons why you could be asked for your registered phone number and PIN:
You are calling your Skype To Go number from a phone which is not registered in your account yet. You can register more phones anytime in your Skype To Go account overview.
You are calling from your registered phone, but you may have made a mistake when entering your phone number in your Skype To Go account. Please check that you entered the correct phone number.
Your phone does not submit its caller ID. In your phone’s settings, ensure your caller ID is enabled. Your phone may also submit a caller ID different from your actual phone number (e.g. when using an office phone).
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If you are still experiencing problems, then please submit a ticket with customer service, including your Skype To Go number and the time & date you tried calling.
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↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

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Registered Phone Display and Accessibility Issue

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