Registered version of CS5 but system won't give me 40% discount.

I have a registered copy of CS5 but when I try to register for CS6 (Adobe CC) it says I don't qualify for the 40% off for existing customers.
How can I fix this?

The Cloud is definitely available at promotional pricing (for the first 12 months only) to registered customers of CS3 or later.
If the Adobe website is telling you that you do not qualify then check first that you're not an Educational, OEM or Volume Licensing customer. If so, the offer does not apply.
If you have a commercial retail version then contact Adobe to discuss
http://helpx.adobe.com/contact.html?product=creative-cloud

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HT5621 I often use credit card for iTunes but also use iTunes but systems won't let me change back to my iTunes. I have redeemed and gives me a balance but I am unable to access.

I often use credit card for iTunes but also use iTunes but systems won't let me change back to my iTunes. I have redeemed and gives me a balance but I am unable to access.

If you can't find anything for exactly that amount then you can try contacting iTunes support and see if they will remove the balance for you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

How can I remove me credit card from my account I already tried from iTunes but it won't give the option 2 remove it!

How can I remove me credit card from my account I already tried from iTunes but it won't give the option 2 remove it!

Go to Store > View My Account > Edit Purchase Info. Then just click "No credit card" and hit Okay, and it will remove all of the info. Good luck.

I use an external hard drive as a Time Machine back up, but I want to use another external hard drive to save movies, photos on it, but it won't give me the option to save anything on the new external hard drive. Nothing is wrong with the external hard.

I use an external hard drive as a Time Machine back up, but I want to use another external hard drive to save movies, photos on it, but it won't give me the option to save anything on the new external hard drive. Nothing is wrong with the external hard.

Hi Clarkett99,
To use an external hard drive for your iTunes library, see the steps in this article -
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
iPhoto can be used in a similar way, follow the steps in this previous discussion -
how do I save photos and their albums...: Apple Support Communities
https://discussions.apple.com/thread/3744259
Thanks for using Apple Support Communities.
Best,
Brett L

I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option

I get an Invalid Certificate notice when I try to access my https site for my printer. The serial number is the same as used by another certificate. In IE I was able to proceed to this address, but Firefox won't give me that option

Hello,
Thanks for contacting Mozilla Support!
Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache.
Note: ''This will temporarily log you out of all sites you're logged in to.''
To clear cache and cookies do the following:
#Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
#Under "Time range to clear", select "Everything".
#Now, click the arrow next to Details to toggle the Details list active.
#From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else.
#Now click the ''Clear now'' button.
Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article.
Did this fix your problems? Please report back to us!
Thank you.

TS3992 I can't back up to icloud on my iphone. I have 25 GB of icloud backup storage, but it won't give me access to backup to it. How do you fix. My phone is almost full.

I can't back up to icloud on my iphone. I have 25 GB of icloud backup storage, but it won't give me access to backup to it. How do you fix. My phone is almost full. How can I start using the icloud storage?

If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.

I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab.

I am trying to configure some new unsupervised iPod touch 4th generation using Apple Configurator but it won't give me the option to install the app that appears on the Apps tab. I have tested the to see whether it works in supervised mode and it does but in Prepare mode it won't let me tick the box.
Any ideas anyone?
Many thanks
Mario.

The requirments say:
Requirements: Compatible with iPhone 3GS, iPhone 4, iPhone 4S, iPad 2 Wi-Fi + 3G, and iPad Wi-Fi + 4G.Requires iOS 5.0 or later.
No mention of iPod touch
http://itunes.apple.com/app/jack-boxer/id530122469?mt=8

Wish to purchase CC but system won't let me qualify for reduced monthly price

I wish to subscribe to CC but the system won't let me qualify for the reduced monthly price even though I own CS5.5. I purchased CS5.5 through the Adobe License site and, when I login with my Adobe ID to that site, it shows the purchase and serial number. However, when I enter the serial number while attempting to purchase CC the system says I don't qualify.
CS5.5 is running on my computer at this very moment. Am I doing something wrong? I'm happy to private message any needed info.

http://www.adobe.com/store/en_us/popup/offer/ccm_complete_offer.html
Buried deep in the fine print it says "This offer is not available to Education, OEM, or volume licensing customers."
Do any of those apply to you?
If not, contact Adobe Customer Care
http://helpx.adobe.com/contact.html

I need a sim card for my iPhone 5 from sprint but they won't give me one,I really need one

I need a sim card for my iPhone 5,I already talked to a sprint representing they said they won't give me one and I wonder if apple would,I really need one

Apple does not give out sims - only wireless carriers do.
Go to a different Sprint location and ask for a sim. If you
have an active account, they have to give you a sim. If you
do not have an active account, what do you want the sim for?

I try to download the new version of ITunes but i won't work

i just got a new i pod and my media playlist won't recognize it so i tried i tunes. but i need a newer version of i tunes so i went to download the newer version and it tells me that quicktime couldnt be deleted. So i then went to remove programs and qiucktime couldn't be deleted.. so my problem is how can i get itunes if i cant delete quicktime to get itunes.. i also cant update quicktime because i would have to delete it in the first place... but again it won't let me. please help im about to kick my comp in the balls... SO PLEASE HELP ME!!!
Windows XP Windows XP

i didnt get any pop up telling me to do something or anything like that... it just did nothing.
Okay, if it's failing to uninstall without giving you an error message, let's try the following procedure.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

I have the latest version of keynote but it won't open files....says I need a newer version

Latest Keynote app was downloaded wirh Maverick update. My keynote files won't open and error message says I need to download latest version. I cannot download newer version (have latest version already) because my purchases say I have already installed it. Any ideas how to fix this?

I have just the same issue. I have the latest version installed. I did work on the file this afternoon, cannot open it anymore with the current version of Keynote (6.2)
It seems that Keynote fails to save the presentation in the right way.
In the Finder the Show package contents command is active when Control-clicking the file. Keynote files that open correctly in Keynote do not offer to show their package contents. I also realized that the .key file not opening is only 135 KB, which is pretty scarce for a presentation.
I suppose this is a file corruption issue, which is needed to fixed by Apple. I'm affraid the contents of those files are gone.

I am trying to install the new version of itunes but bonjour won't let me and I can't uninstall it for some reason

I bought an ipod for my mother for mothers day and when I went to put music on it, I had to update my itunes to do so. when I did, bonjour cme up with an error message and wanted me to find the path "bonjour.msi". I've tried uninstalling bonjour with no success. I've tried uninstalling itunes then re-installing itunes with no success. Is there anything I can do to fix this, because it's really getting on my nerves that I can't install a simple update without this message comming up. I've searched the net for ways to fix this, and none have worked. so any help would be great. Thanks.

when I went to put music on it, I had to update my itunes to do so. when I did, bonjour cme up with an error message and wanted me to find the path "bonjour.msi".
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Bookmarks are saved but as folders & html files, i want to import in mass not one at a time but system won't let me select all from folder

computer was infected by virus rebuilt after save but bookmark favorites saved as html files in folders not bookmark format

Yes, I tried that.   The files were ordered by their original numbers as imported from the camera, but I batched them through Phocoshop to downsize all of them into a more manageable file size.   I opened that destination folder from quick time from where it said select image sequence.   I clicked on the first one and opened it.   The result was a large image with an arrow indicating a movie was ready to go.   When I pressed the arrow, though, I realized it had only imported that one frame so there was no movie.   The files are Jpgs and are about 450 KB each.
    To your knowledge are there any links to iMovie tutorials or quick time tutorials that may address this situation? Maybe there will be one I haven't looked at yet.
    Thanks

So I literally just updated both my phone to ios7 and my iTunes to the latest version...but it won't let me connect my phone to my iTunes. I'm not sure what the issue is.

I need help figuring out how to enable my phone to connect to my itunes after the update.

i cant unlock the phone it wont let me because the screen is so messed up, thats why i was wondering if i could do it from my computer.

When connected to itunes, my iphone 4 shows up as a device. GREAT - but it won't give me any other option than to restore it from older back ups saved. I went to a Genius and there's nothing wrong with the phone itself so it HAS to be my itunes. Ideas?

My iTunes is up to date and i have print screens to show you what I'm on about if it's unclear:
http://i40.tinypic.com/mku9lw.jpg
http://i41.tinypic.com/25h1gs1.jpg
The genius said he'd not come accross this before but i'm pretty sure everything is up to date on my pc (well...it's a vista so as up to date as it can be)
PLEASEEE HELLP MEEE

one more detail, after a restore, when I attempt to reload music to the ipod, if I try and move, say, 20 files, the transfer seems to work as it should but then stalls on the last file. Eventually, the status will change to "Updates Files on (my ipod)" a and suggests the iPod is syncing even though I have the auto sync feature turned off.
This process eventually works itself out, and seems to take longer relative to the number of files I attempt to transfer. Once done, howver, if I try and eject and dismount the iPod, iTunes stalls with the spinning pinwheel and I am warned that the iPod is syncing again with the spinning candy cane status bar. Eventually thisd works itself out and the iPod dismounts from iTunes and the desktop and eventually the iPod is free to disconnect.
Then if I try and play the music I just transfered, the iPod says there is no music loaded.
Ideas?

Registered version of CS5 but system won't give me 40% discount.

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