Registering new MacBook Air issue.......
Purchased one for my gf for Christmas, but when she tries to register/login, it wont allow her to click on United States as her location. Is there some sort of trick to this? Thanks in advance
Restart the computer.
Hard press the trackpad when you click the "Continue" button.
Similar Messages
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How to register new macbook air
please help me how to do register.i call many time singapore apple support communities is no answer.i don't know how to do.
This is the Apple Support Communities, and we are not "Apple Inc."
We are just Apple users like you, who help other Apple users, and we do not represent or speak officially for Apple Inc.
You CANNOT REGISTER YOUR COMPUTER at the site register.apple.com!
The message says the site is CLOSED in many languages.
It will NEVER be open to register your computer, because that is NOT how Apple registers computers now.
Click on the link provided on that page where it says 'click here' or the link below.
https://selfsolve.apple.com/agreementWarrantyDynamic.do
Then enter the serial number of your computer to confirm that it IS already registered, and when the warranty expires.
If you still have questions, click on the "Contact us" link at the bottom of any Apple Support Communities page for ways to contact Apple Inc. directly. -
Brand New MacBook Air Randomly Resetting (IMO WiFi Issue)
Good evening,
My problem is as follows:
I purchased a brand new Macbook Air last week and since the get go have been having issues while transferring large amounts of data over WIFI. The issue is that it seems when there is no activity (I leave the files transferring and have no interaction with the computer) and the files are transferring, some sort of error occurs and creates the system to panic and subsequently reboots.
I have contacted Apple, and they ran me through a few common procedures (Reset SMC, RAM, Disk Repair, etc...). On my own I also ran the Hardware Tool several times and the results was always the same (everything in perfectly working order). I also did a restore in the event that it may be some faulty system file, yet to no avail as the problem persists.
As per my title, I believe it has something to do with WiFi card, as I even disconnected all peripherals (USB Apple Keyboard & My Passport External HDD), yet again and as mentioned above the system continues to reboot without any apparent reason.
Below is a copy of the log, certain information has been changed such as UUID, but everything else is as is.
Could it be a hardware problem? As I am only seeing (as of now) this happen whenever I leave the computer and it is downloading a file.
Interval Since Last Panic Report: 23182 sec
Panics Since Last Report: 4
Anonymous UUID: XXXXXXXXXXXXXXX
Mon Jan 21 14:24:33 2013
panic(cpu 1 caller 0xffffff80004b7e75): Kernel trap at 0xffffff800078cf07, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000086, CR3: 0x00000000026f0000, CR4: 0x00000000001606e0
RAX: 0xffffff80e9cbd190, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000
RSP: 0xffffff80f0a6b1e0, RBP: 0xffffff80f0a6b240, RSI: 0x0000000000000000, RDI: 0x000000000025ed54
R8: 0x00000000000001f4, R9: 0xffffff80f0a6b424, R10: 0x0000000000000000, R11: 0x0000000000000073
R12: 0x0000000000000000, R13: 0x0000000000000000, R14: 0xffffff80e9cbd100, R15: 0x0000000000000002
RFL: 0x0000000000010246, RIP: 0xffffff800078cf07, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000086, Error code: 0x0000000000000002, Fault CPU: 0x1
Backtrace (CPU 1), Frame : Return Address
0xffffff80f0a6ae80 : 0xffffff800041d626
0xffffff80f0a6aef0 : 0xffffff80004b7e75
0xffffff80f0a6b0c0 : 0xffffff80004cd3bd
0xffffff80f0a6b0e0 : 0xffffff800078cf07
0xffffff80f0a6b240 : 0xffffff80005d9cea
0xffffff80f0a6b490 : 0xffffff80005d4a33
0xffffff80f0a6bb40 : 0xffffff80005ca16f
0xffffff80f0a6bb90 : 0xffffff80005ca3f0
0xffffff80f0a6bda0 : 0xffffff80005c9fcd
0xffffff80f0a6bdc0 : 0xffffff800055e14c
0xffffff80f0a6bdf0 : 0xffffff80005404db
0xffffff80f0a6be80 : 0xffffff800053e681
0xffffff80f0a6beb0 : 0xffffff80005388ac
0xffffff80f0a6bf60 : 0xffffff800053f399
0xffffff80f0a6bfb0 : 0xffffff80004b2957
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXXXXXX
Kernel slide: 0x0000000000200000
Kernel text base: 0xffffff8000400000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXXXXX)
System uptime in nanoseconds: 2149794356756
last loaded kext at 1064596934653: com.apple.filesystems.smbfs 1.8 (addr 0xffffff7f81ffd000, size 229376)
last unloaded kext at 548151213734: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f81f14000, size 8192)
loaded kexts:
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.filesystems.autofs 3.0
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.kext.triggers 1.0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
Model: MacBookAir5,1, BootROM MBA51.00EF.B02, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f17
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.15)
Bluetooth: Version 4.1.2f9 11046, 2 service, 11 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM256E, 251 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x1a120000 / 4
USB Device: Microsoft® Nano Transceiver v2.0, 0x045e (Microsoft Corporation), 0x0745, 0x1a121000 / 6
USB Device: Apple Keyboard, apple_vendor_id, 0x024f, 0x1a122000 / 5
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 5
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 7
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 4Here is another log. Directly referencing AirPort.
Mon Jan 21 12:57:14 2013
panic(cpu 0 caller 0xffffff8022ab7e75): Kernel trap at 0xffffff7fa3fe8412, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0xffffffffe4316dbf, CR3: 0x000000002449d000, CR4: 0x00000000001606e0
RAX: 0x0000000000000046, RBX: 0xffffff80376fd000, RCX: 0x0000000000000040, RDX: 0xffffff8035b4db80
RSP: 0xffffff8111e93e60, RBP: 0xffffff8111e93e80, RSI: 0x000000000000145e, RDI: 0xffffff8036391600
R8: 0xffffff802307ded0, R9: 0xffffff80341bd6e8, R10: 0xffffff80230bdc20, R11: 0xffffff802307de88
R12: 0x0000000035b2f641, R13: 0xffffff8035b46d80, R14: 0x0000000000000008, R15: 0xffffff8036044000
RFL: 0x0000000000010206, RIP: 0xffffff7fa3fe8412, CS: 0x0000000000000008, SS: 0x0000000000000000
Fault CR2: 0xffffffffe4316dbf, Error code: 0x0000000000000002, Fault CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8111e93b00 : 0xffffff8022a1d626
0xffffff8111e93b70 : 0xffffff8022ab7e75
0xffffff8111e93d40 : 0xffffff8022acd3bd
0xffffff8111e93d60 : 0xffffff7fa3fe8412
0xffffff8111e93e80 : 0xffffff7fa4000635
0xffffff8111e93f00 : 0xffffff7fa3fea780
0xffffff8111e93f20 : 0xffffff8022e4928a
0xffffff8111e93f60 : 0xffffff8022a3dcde
0xffffff8111e93fb0 : 0xffffff8022ab2957
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Brcm4331(612.20.15)[6AE73EF5-05CC-3FC4-8D4F-1506DFE72D 0B]@0xffffff7fa3fba000->0xffffff7fa41b2fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[7EECA562-F708-37FF-9757-CA9C98939903]@0xffff ff7fa3044000
dependency: com.apple.iokit.IO80211Family(510.4)[3846178D-C705-39A8-8685-480C05F7BBE0]@0xff ffff7fa3f54000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7fa3f29000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12C3103
Kernel version:
Darwin Kernel Version 12.2.1: Thu Oct 18 12:13:47 PDT 2012; root:xnu-2050.20.9~1/RELEASE_X86_64
Kernel UUID: XXXXXXXXXXXXX
Kernel slide: 0x0000000022800000
Kernel text base: 0xffffff8022a00000
System model name: MacBookAir5,1 (Mac-XXXXXXXXXXXXX)
System uptime in nanoseconds: 12893828679492
last loaded kext at 480561254058: com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5 (addr 0xffffff7fa44a6000, size 106496)
last unloaded kext at 766593838911: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7fa3ec7000, size 57344)
loaded kexts:
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.filesystems.smbfs 1.8
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AGPM 100.12.81
com.apple.driver.ApplePlatformEnabler 2.0.6d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOBluetoothSerialManager 4.1.2f9
com.apple.driver.AppleMikeyDriver 2.3.5fc12
com.apple.driver.AppleHDA 2.3.5fc12
com.apple.driver.AppleBacklight 170.2.5
com.apple.driver.AppleIntelHD4000Graphics 8.0.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AirPort.Brcm4331 612.20.15
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.AppleIntelFramebufferCapri 8.0.6
com.apple.driver.ApplePolicyControl 3.2.13
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.0
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleUSBXHCI 1.5.1
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOSurface 86.0.3
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.driver.DspFuncLib 2.3.5fc12
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.1.2f9
com.apple.iokit.IO80211Family 510.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.2f9
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d47
com.apple.driver.AppleHDAController 2.3.5fc12
com.apple.iokit.IOHDAFamily 2.3.5fc12
com.apple.driver.AppleSMC 3.1.4d2
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.driver.AppleGraphicsControl 3.2.13
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBHIDKeyboard 170.2
com.apple.driver.AppleHIDKeyboard 170.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.driver.AppleThunderboltDPInAdapter 1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.6
com.apple.driver.AppleUSBMergeNub 5.5.0
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.driver.AppleThunderboltNHI 1.6.3
com.apple.iokit.IOThunderboltFamily 2.1.8
com.apple.iokit.IOUSBUserClient 5.5.0
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOUSBFamily 5.5.0
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 344
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0 -
I bought a new Macbook Air, and got an error when trying to register it with my Apple ID
So, I bought a new Macbook Air and tried to register it with my Apple ID, however I get an error about the product being already registered.
I haven't registered it yet. How can I fix this?A new Mac comes with 90 days of free tech support from AppleCare.
AppleCare: 1-800-275-2273
Call AppleCare.
Best. -
HI! I have a new macbook air but having difficulty connecting to a router if I am about 10 meters away. My iMac, iPad, iPhones and iPods can connect easily. Is there something that I need to configure? I have no issues if I am close to it. Thank you!
Hello, If you are dealing with one of the really thin iMac's that have no superdrive, then the superdrive icon should not appear on the desktop when you plug it in, but when you put in a disk (CD, DVD, etc.) that should appear. If you go into disk utility, and look at superdrive, that should be clickable and not grayed out when you have it plugged in. If this does not show up in disk utility, go to Apple, and ask to speak to their supervisor, speaking to a customer service agent is like talking to a potato, nothing gets done. Good Luck!
-
New Macbook Air - display issues after waking from sleep
I have a 1 day old Macbook Air 13" (2013) --- when I wake the machine from sleep, the display shows horizontal / vertical bands for a couple of seconds before clearing up to show the desktop. Please see attached picture. This doesn't happen 100% of the time but I've been able to repeatedly replicate this at intervals. Does this seem like a hardware problem or an OS related issue? Thanks.
Joan Amat wrote:
Brand new Macbook Air 2013
Display driver fault from wakeup, or external disconnect occurrence.
reset SMC and re verify
SMC reset
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Note: The LED on the MagSafe power adapter may change states or temporarily turn off when you reset the SMC.
Since you just bought it, contact Apple about making an exchange within 14 days or repair after 2 week period.
peace. -
I have new MacBook Air. When I first got it, I migrated some of my files from my PC to the MacBook Air without any problems. Now I'm trying to migrate more files, music, etc. and I keep getting the continuous spining circle with "Looking for Other Computers." I've tried everything and for some reason it is not finding my PC. What am I doing wrong?
Use the trackpad to scroll, thats what it was designed for. The scroll bars automatically disappear when not being used and will appear if you scroll up or down using the trackpad.
This is a user-to-user forum and most people will post on here if they have problems. You very rarely get people posting to say there update went smooth. The fact is the vast majority of Mountain Lion users will not be experiencing any major problems with the OS, or maybe with apps which are not compatible, but thats hardly Apple's fault if developers don't update their apps. -
What's up? I moved to iCloud (dammed me!) and the battery of my brand new MacBook Air last about 1.30 h now. What's going on? What should I do now? This is unacceptable
They have an UP TO 7 hour battery life.
The higher the load you put on the battery the quicker it will be depleted.
Turn off bluetooth.
Turn the screen backlight down to as low as you can stand.
Turn off the keyboard backlight.
Don't visit websites that are coded using flash.
Don't view video.
You only get long run times when you use the cpu very lightly. -
My husband bought a new Macbook Air from Best Buy for me as a gift. While everything is great, I am having an issue with everything being under his name. I've linked it to my Apple ID and signed into my iCloud but whenever I turn on the MBA and login his name appears. Same with emails. Whenever I send an email from my account, his name appears in the name section. I tried replacing his name with mine but it just keeps coming back.
He thinks that since he used his Best Buy rewards card, they somehow registered the laptop under his name though I'm not sure if this is possible, or why they'd even do that in situations like this where the MBA is a gift for someone else.
I'd appreciate any help.
thanks in advanceOk, then do the same thing as before, EXCEPT do not click accounts, but click preferences under "messages". Then click accounts and disable the one you don't want.
Here is what I mean.
Not sure if this pic shows up. -
Cannot associate Apple ID with new MacBook AIr
I just purchased a new MacBook Air and have all of the latest updates done to it. I try to associate my Apple ID to the computer and get an error message saying I have reached my limit of Authorized computers 5 out of 5. I went into my account and clicked on Manage Devices, but I only see 1 MacBook listed as a device (a previous computer of mine), the others are iPads & iPhones, which totaled more than 5 to begin with. I tried deleting/unauthorizing a few of these devices and tried registering my account again on the MacBook Air, but am still getting the error message.
Is there any other place that I can unauthorized computers on my account? I am thinking I may have an old PC or Mac associated with my iTunes account (that I no longer have access to and has since been recycled).
I only see that one Mac on my account under devices, so according to that, I should have the ability to add 4 other computers, unless I'm missing something.Hi jmcaninch,
I apologize, I feel there may be a bit of confusion regarding authorizing a computer vs. associating a computer/device, which are two similar but seperate processes. All Associated computers/devices are also Authorized, but not necessarily vice versa. There are different limitations on each, and the Manage Devices screen will only show Associated computers/devices, not Authorized computers. For more information and clarification, you may find the following articles helpful:
Authorize your computer in iTunes - Apple Support
iTunes Store: Associating a device or computer to your Apple ID - Apple Support
In particular for your specific issue, you may find this portion from the first article helpful:
What happens if I run out of authorizations?
If one of your 5 authorizations is on a computer you don't use much anymore, deauthorize it. If you've sold or given away a computer that used one of your 5 authorizations, you'll need to deauthorize all of your computers and then re-authorize each one you still use.
How do I know how many computers I've authorized?
If you've authorized more than 2 computers, you can see how many are authorized.
Open your account in iTunesand sign in with your Apple ID. (Or, open iTunes, click Store > Sign In, and enter your Apple ID and password.) In the Apple ID Summary section, you’ll see the number of computers that you’ve authorized with your Apple ID. You can’t see the names of those computers.
Do I need to authorize my iPhone, iPad, or iPod touch?
No. You don’t need to authorize your iPhone, iPad, or iPod touch, but you do need toassociate your iOS devices with your Apple ID. Your iOS devices don’t use your available authorizations.
Regards,
- Brenden -
Can I trade my MacBook Air for a new MacBook Air that just came out?
I was wondering that I bought the MacBook Air in November of 2010 and I would like to get the new MacBook Air can I just do a trade from Best Buy or Apply?
Well... you can return your Air as part of Apple's recycle program and get an Apple Gift Card for it's value. Unfortunately, they (well, a company that does this sort of thing) sets the "value" which is nothing close to what you would be able to get on your own:
http://www.apple.com/recycling/computer/
I don't think anyone intended to insult you. You sort of implied in your original post that you should be able to exchange something that you purchased 8 months ago. In fairness, I'm aware of very few places that offer a return policy that liberal. When you clarified that you could pay up front to be guaranteed a certain percentage of the original value over time... that certainly made more sense (although Apple does not offer the exact thing... but only what I had posted the link to above).
Having said all that... when I purchased my Air, it was only about a month or so before the new ones came out. I knew that the new ones were coming out. I was actually concerned about the loss of the dedicated GPU and the fairly significant drop in GPU performance with the integrated Intel processor. Granted, the new processors are about twice as powerful... that's significant. But, I don't really do anything processor intensive on my machine. So doubling the power for me was a non-issue. I do just want the OS to run smoothly and fluidly and the nVidia GPU in the machine that you (and I) have does a great job. So not only did I know that new Airs were coming out, I bought mine because I didn't want the newer model. Of course the new Airs have Thunderbolt as well... but I'm not expecting that to take off for a while yet (and USB 2.0 has worked fine for me for years). If you do processor intensive stuff, you could have good reason for wanting the newly released Air (although in getting the last model, I would expect you did't have heavy duty processing needs). I personally am happy I have the previous model and the release of the new model does not devalue mine in the least. -
I have a black Macbook 4,1 running 10.7.5, an iMac 11,3 running 10.7.5 and a new Macbook Air 6,2 running 10.9.5., I have file sharing turned on on all machines. All machines are visible and I can connect all machines except for the Macbook Air. The Macbook air can see the other 2 Macs but does not connect to either of them or even give me the option to connect as a guest or a registered user. The other Macs connect to the Macbook Air but it will not connect with them. Any help is appreciated. Thank You.
The warranty entitles you to complimentary phone support for the first 90 days of ownership.
-
The NEW MACBOOK AIR ***** PLZ SOMEONE HELP ME GET THIS ACROSS TO SOMEONE AT APPLE
Hi,
My Name is Essa and i live in Bahrain. I fell in love wih apple ever since i bought a macbook in 2005. The laptop (which im using now) has been with me for over 6 years. Not only i was happy with my product, i purchased more products, such as 3 iphones, all for me, a ipod nano the new one with the touch screen and the first edition of the iPad. I have never had a problem and everytime i would tell my friends if they needed a laptop to get a mac and be safe with it. I decided in august to get the new macbook air. The problem after a few months of using it, it started to act up. By act up i mean everytime i start it up the computer would freeze on the welcome screen and the arrow would be stuck in the top corner, and after several times of trying to start it up it just kept giving me that (PING) sound and would not load. I took it to the sale agent here in bahrain. They are called Apple Center. They were extremly nice, and worked on my laptop and they came back to me and said that there was an error with your logic board and it will take 4 weeks to fix it, as they had to recieve the parts form the states. I gladly gave them my laptop and waited for 4 weeks, keep in mind that i still used my old macbook in 2005 and it was stable as the day i bought it. After 4 weeks of waiting they said we have fixed the problem, and he showed me that the laptop was working fine. I closed the top keeping it on sleep mode. When i got home i realized that the same problem exisited that when the operating system loads up the cursor is stuck in the top left corner and mouse pad and keyboard were not working. After several times of shutting down the laptop and starting it up again i ended up with the same result. It kept giving me that (PING) sound and wouldnt load. I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more. Could you please explain to me what happened to Apple? What has made your company start producing laptop that were as crappy a windows based computers. The reason i switched over is because i found the stability is outstanding and nothing could go wrong. Plus the old laptop which im sending the messege from is my old macbook. It is still good, and doesnt crash. So why did i just spend over 1,500 dollars for a laptop that died after 3 months of purchase? I dont know how well apple takes care of their international customers, but to be honest i am fairly dissapointed with this product, and i wish that i didnt buy the new macbook air and just stuck with the old one. Please if anyone reads this msg and is able to help me in anyway to send it across i would greatly appreciate it. I will be posting my phone number at the bottom hopping for a call from apple.
For those who read this and help i owe you a lot, if I dont get any replies or a responce from them im sure that i am screaming into a black hole and that apple really do not care about their customers and instead of winning i would just choose a different product from now on.
Regards,
Essa Al Alawi
Hoping for someone to answer me back
< Contact Info Edited By Host >El3ees wrote:
I will be taking my laptop in on monday morning again and im assuming i will be waiting for another 4 weeks maybe more.
Don't take your laptop back. Find out the number for Apple Care in your part of the world and call them. Tell your story to them. If the person on the phone can't help you, ask for their supervisor. Keep asking for supervisors until you get exactly what you want to get. If that mean you want to get the problem fixed without having the computer gone for four weeks, then keep asking for supervisors till you get someone who can do that for you.
Be prepared to be on the phone for a while, so arrange a speaker phone, water to hand etc. Be patient.
As for "crappy computers"--my MBA has worked flawlessly since the day I got it. As good if not better than any Apple laptop I've ever had, and I've had several.This is the thing though, there is a percentage of failure rate that occurs in electronics. It occurs whether we're talking about televison sets or toasters. If it's electric, it has that failure rate. Now sometimes a thing will be bad and in that case the word gets out and everyone knows that particular electronic has surpassed the normal failure percentage. The Airs, however, have not done that. Their reputation, so far, has been incredibly solid and good. So you can assume that you, unfortunately, got one out of that small percentage of electronics that have an issue.
Laptops, let us remember, are doing a lot in a very small area. A lot can go wrong, and it's pretty amazing how many don't, especially given how many are made and sold. Sometimes we get the bad apple in the barrel, it doesn' t mean that the company making it has gone down hill. We hope the manager of the store, or the company, or someone will do right by us. If they don't, then we need to make sure they do. Keep asking for upper management till you get what you want. -
Migrating to new macbook air with Lion, entourage 2008 doesn't work
I bought a new macbook air with lion installed. trying to migrate data from my old macbook with snow leopard. Got most data across, and installed my most frequently used applications:
- office 2008: most office apps 2008 work, if buggily. entourage not, see below.
- firefox (hangs up when downloading updates)
- dropbox (ditto)
<these two problems may have something to do with internet proxy settings, will try to sort that out later>
MAIN ISSUE:
entourage wont open at all. so for now i'm using my old comp for e-mail and the new for the rest.
MY OPTIONS:
please advise (1) what you think is the most time & nerve-saving option (2) how to do it smoothly:
A) try to get office 2008 to work.
when trying to open entourage, it tells me this version (office 2008 12.0) cannot open this entourage database (12.3)
error for other apps says there is a problem with database, and rebuilding several times did not fix it.
would have to start with updating to the version i used last (office 2008 12.3). Problem is the ms office updater does not seem to work on lion. the first update does not open, says it does not support powermac.
B) buying office 2011, and migrating entourage 2008 to outlook.
I suppose the best way to do this is to install office 2011 on the old mac first, then on the new one, then move database, right?
C) migrating from entourage 2008 to lion mail.
best way to do this would be to import entourage email to leopard mail, then move those files to the new mac? and move entourage addresses into the mac addressbook. my major concern is that i have a lot of mailing rules, and a fair bunch of notes. a lot. i;d rather not have to recreate those by hand. Is there a way to import rules from entourage to mail?
i also habe a huge backstock of mail, over 10,000, and a correspondigly huge addressbook (within entourage). i'm ready to abandon entourage at last (though i used it for a decade), but i want to have my addresses, my rules, and at least the last 3 yrs of emails. i get about 130 mails a day so i need plenty of automatic organizing capability.
i never had issues my old mac/snow leopard, i just ran out of ram and the one usb broke, so i figured it's time. kinda sorry i did not just get the usb repaired and extra ram. what a hassle these migrations always are.
cheers!
maediKappy wrote:
Yes, repairing first is a sound idea. In my experience I've only moved from Entourage to the OS X applications or from one version of Entourage to another. In the latter I've been able to just copy over the Microsoft User Data folder. But I have not used Entourage for quite some time.
Microsoft don't make it quite that easy to migrate to their own applications, but the import from a 'tidy' .rge file works well, I had a lot of issues with the first few I migrated but after performing a database repair prior to import all proceeded smoothly. -
My new Macbook air won't connect to my Vizio HDTV.
My new Macbook Air won't connect to my Vizio VO32LF HDTV. I bought a mini-displayport to HDMI cable to connect the two. When I connect the cable, and switch to the appropriate HDMI input on the TV, my Macbook Air screen will flash blue for a second, and then return to normal. The TV reports it's unable to find a signal. I use the HDTV as my primary monitor, so I'd really appreciate some help on getting the two to place nicely together!
Cp,
Thanks for the reply. However, it appears that the issue is not with the hotspot, but with the network settings in the MacBook Air as every other device I have (including non-Apple devices) will connect to the iPhone hotspot. Another symptom is that my MacBook Air can find my iMac (and other network devices) on my wireless network, but the iMac can't find the MacBook Air.
KDR
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