Registration from within the product doesn't work?

Hi!
I bought a pre-installed license of photoshop and acrobat with my computer. I registered both products to my Adobe ID when I started the programs for the first time.
But only Photoshop 11 shows up there and now shows me a serial number of the product.
The Acrobat program works fine and seems to be registered (at least it doesn't ask for registration anymore), but doesn't show up in my account.
So I don't get a serial number this way. The seller (Sony Online Store) tells me that they don't hand out any serial numbers since the pre-installed programs are supposed the register automatically (as photoshop indeed did).
I tried to get help from Adobe Support, but they just keep asking me about the serial number ... instead of telling me how to get it ... or why the registration from within the product works fine for one product but not for the other.
So what can I do?
Cheers,
Martin

You might check with the Kim Komando site about reading your SN. It is strange that Sony will not give it to you. If you ever have to reinstall it, you will need the SN. Also, I recommend you backup the installation file for these programs (you may have to download the trials) so that you have them for the future. It may be that they are on a CD or separate HD partition and that would be fine. However, it is always a good idea to have a backup of software you own for any time you need to reinstall for some reason (if you read the posts on this forum very much, you find a lot of folks reinstalling or trying to find the software they did not backup so they can reinstall on a new computer or replacement HD after a crash).

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