Registration invalid

I have downloaded my Photoshop Lightroom 5 using a software download card I purchased when I bought my new laptop, but when I try to use the program, I am instructed to register it and it then says my registration number is invalid.  I see many people with the same problem, but have not seen an answer.  I also cannot find a way to talk to an actual customer service rep.  I just keep getting directed back to these forums.  How can I speak to a live human being to fix this registration problem?

http://helpx.adobe.com/x-productkb/global/service1.html

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