Registration Key didn't come

Question

First off, I'm a bit irritated. I like Apple and all that stuff, but this is frustrating.
I recently bought a QT Pro key. Shortly thereafter I received a confirmation email stating:
+You will need to enter your registration code into the QuickTime Player application to unlock the Pro features.+
+Product: QT 7 PRO MAC ACCESS KEY-INT+
+Registered to: (My Name)+
+Mac version:+
+To get started, enter your name and registration code exactly as they appear above into the Register pane of the QuickTime Preferences dialog box.+
The key doesn't show up in the email. (I'm using Mail.app in 10.5.2.) I viewed the raw source and the key doesn't show up in neither the plain text version nor the HTML version.
So I logged into my account online to see if it showed there. It doesn't.
Then I used the chat feature in the store to ask about it. I was told to call the Apple Store. Next I called and was told to log into my account online and it should be there, if not go to apple.com/support/quicktime and there would be instructions there. I tell him it doesn't show up on my account online so he says again to go to /support/quicktime. Well, the instructions there say to log into my account online and get the key from there. Not helpful as it's not there.
How do I get my QT Pro key?
Thanks.

Answer 1

Per Knowledge Base Article http://docs.info.apple.com/article.html?artnum=58453 QuickTime Pro Key: Retrieving a lost key it states in part:
+"If you purchased a QuickTime Pro key after 13 April 2001, *contact the _customer service number_ of The Apple Store.* This number is available at the bottom of The Apple Store Web page for each region."+
+"Apple Sales Support at 1-800-676-2775, Mon-Fri 5:00 a.m. – 8:00 p.m., or Sat-Sun 7:00 a.m. – 4:00 p.m. Pacific time. Please have your Order Number available."+
Was that the number you called?
If all else fails, call Apple Customer Relations at 800-767-2775 and telling them exactly what you have said here.
Good luck!