Registration key for Ascendo datavault

I purchased datavault when I got a new phone. I can't seem to get a registration key to register. How do I get the registration key?

Hi and Welcome to the Forums!!
If you purchased via AppWorld, then to re-install your apps, please see this KB:
KB17625 How to install or transfer previously purchased applications from BlackBerry App World to a BlackBerry smartphone
For more registration key information, see this KB:
KB18646How to locate and enter the license key for an application purchased through BlackBerry App World
In some cases, it has been discovered that updates (from AppWorld obtained apps) require additional steps in order to install the update. If the update will not install, please attempt this:
Homescreen > Options > Advanced Options > Applications > highlight the app > > Delete
AppWorld > MyWorld > Login > highlight the app (if it shows at all, in any state) > > Delete
Use either your PC (via Mass Storage Mode) or your BB (via Media > > Explore) and find any references (folders, files) to the app. Delete whatever you find. Search both your Device Memory as well as your Media Card.
Use the above AppWorld user guide link to re-install the app -- a new registration/activation key should then be provided
On the other hand, if you did not purchase via AppWorld, then you need to contact whatever place it was that you did purchase from.
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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