Registration Key not accepted

I have a registration key that is confirmed directly from Microsoft (I can see it on my Office.com account) but when the application attempts to validate it, it's not recognized. I can't seem to find any MS resources to assist, short of paying $250
for a support case to be opened. . . any ideas what I can do to get it validated?
Just for the record, this is the second attempted install on my machine, I erroneously attempted a 32bit download, followed by the correct 64bit version.
Thanks in advance for any assistance. . .
MikeR72

Hi,
Which Visio version did you use? I recommend you give a call to Microsoft Customer Service center to get detailed help:
http://support.microsoft.com/kb/326851/en-gb
Then, we could download the Office programs with the below link:
http://office.microsoft.com/en-us/products/download-back-up-restore-microsoft-office-products-FX103427465.aspx
Regards,
George Zhao
TechNet Community Support

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