Registration Key not validate

I bought the upgrade to QT Pro 7 on internet the 13th january, and I had immediately back a mail with my registration key. Unfortunately, when I try to fill the registration fields, with my name and my registration key, the message "Registration key Not Validate" appeares.
What can I do to make my Pro version work?
Guido
Pentium IV Windows XP Pro

The data entered in the Control Panel (Registration) must match exactly.
It is very easy to enter a zero where the letter o is required.
Use copy/paste.
The name must match, too. You can't use "Jim" if you bought using "James".

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jimbjorklund,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
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Your Novell Product Support Forums Team
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