Regrets giving up unlimited data

I have had the unlimited data plan for 2 years or so. however when I was renewing my plan months ago the customer service agents told me that to get the cell phone for the discounted prices you have to give up the unlimited plan. Then they stated convincing me about how the average American user barely uses 2Gb a month, and that from my previous usage history it's obvious that I will never need more than 6 Gb/m and my bill will be even cheaper. However, all of that turned out to be absolutely untrue. If I would go back in time I would definitely pay the full price for the phone just to keep my unlimited plan.
Now, I have been trying to live with this plan for months and it's unbearable, one month I had to upgrade from 4Gb to 6Gb and then to 8Gb and I am still about to exceed my limit and the bill was huge. I honestly don't mind paying too much if I would feel like am getting something back in return, but to pay $300+ on a phone bill and be so anxious and cautious about the limits and usage etc. is just so frustrating. Whenever I am streaming a video or looking up something online, I have to check my Data usage. Assuming that I upgraded to 12Gb and my bill got to be $350-400, I would understand paying that much to have some peace of mind and not having to keep tracking and being anxious about exceeding the limits.
The thing is we all agree Verizon is the best service in the market, the best in everything but what's the point of have such awesome service when you can't even use it? Especially that with these new smartphones, the best part is to stream and be online when you are away from home, because if am at home I would just use my laptop or tablet. They keep talking about the best and the fastest 4G service, oh but hold on you can use it only to browse every now and then or maybe stream a very short video or use navigation. But not to stream anything for more than 15mins, otherwise you have to look for a hotspot at Starbucks or McDonalds,  oh and also you still have to pay the most expensive bill in the market.
I have actually recommended Verizon to a lot of my friends and family members, I got my uncle and his family and my brother and his family to end their contracts with their previous carriers and to switch to Verizon. Sarcastically, I am the one now thinking about leaving, even though I don't want to, but when I see that I am paying $300 a month and not getting anything in return, but phone calls and text mess. and barely any 4G.
After a lot of thinking, I ended up calling customer service to see what would I owe if I was to end the contract, I have been asked to pay $1000+ in termination fees. What is going on with Verizon, how do you guys treat your customers like that, at least give you customer options when they want to stay with you. I won't mind my bill being $350, 400, or even $450 if I would feel like am getting something in return, but to still be on the limited plan, this is nonsense. What is the problem if Verizon was to offer an unlimited plan to whoever wants it for extra money, and when you talk to the agents about it they say they had to make it limited so that they will be fair to whoever isn't using much data and to not force them to pay for the unlimited. Now they are forcing us to stay on the limited data. I would like to pay more and stay on the unlimited why won't u let me choose that. Oh no, you have to stay on the limited plan and at the same time you can't leave because of the $1000+ termination fees. So, either not use your phone or we will hit you with termination fees. Choose one or the other but no other options. I believe what they have done now is the most unfair, talking about trying to make it fair to other customer who don't use much is nothing but justification to an unfair process. If you wanted that, you could have just added a new plan where you can limit your data and pay less, but at least don't take away our options of having unlimited plan and leave it for whoever is ready and willing to pay more. Because whatever I do, even If I upgraded to 20Gb and my bill is $500 am still limited and can't stream as much as I want.
End of the story, my bill did not get much cheaper as I was told, (maybe $30 cheaper or so), on the other hand I lost the most valuable thing about being with Verizon which is the 4G. All I can say is that I feel like I am using my smartphone just to make phone calls, text messages and maybe some browsing or Nav and my bill is $300. Is this what Verizon calls fair? I would rather get a prepaid phone through any carrier with unlimited text and calls and just use the internet through any Hotspot (which is what I am doing now) and my bill will be 1/3 what I am paying now. However, I am stuck with them for two years because of the $1000 termination fees. I would just like to mention again that I don't want to leave Verizon but they are forcing us to, because of their unfairness. Also, if you can't offer your customers a resolution for their issues, don't ask them to pay a termination fee of $1000+, because you guys aren't offering alternative services. WHAT ARE WE SUPPOSED TO DO?
<< Comments edited to comply with Verizon Wireless Terms of Service.  Please keep your posts family friendly >>
Message was edited by: Verizon Moderator

"$1000 termination fees" tells me you have multiple lines, as a single smart phone is only $350 ETF at the beginning of the contract, pro-rated -$10 a month each month you are into your contract.
You obviously are not a new customer, did you not have a 4G phone before?  If your using up 6-8+gb a month, it might be time to stop streaming Netflix all day.

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    ===============================
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  • Ok so I was talked into switching to a new iphone 5 and loosing my current grandfathered unlimited data on my Iphone 4 and being talked into using the share everything plan.

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    You have fallen for the great Verizon Wireless Lie, most customers don't use over 2Gb and its a better plan, and unlimited is unsustainable yada yada yada.
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    All the best!"

    You won't lose your unlimited data as long as your account stays active and you don't purchase a subsidized phone. I just did this yesterday and it took just a few minutes over 24 hours to port my number over to GV. I still have unlimited data. I pretty much followed the instructions you have above except I waited about 7 hours to get a new number from VZW just to make sure there were no hiccups. VZW says you may get some overages if you change your number immediately as opposed to on the first day of your billing cycle because they prorate your minutes and texts used. Luckily I have unlimited everything so it didn't make a difference for me. I'm planning on going over to T-Mobile. My home is a dead zone for cell phones and I always have a weak signal and sometimes don't get my calls. I figure if I'm going to pay for an unsubsidized phone, I might as well go with a company that has wifi calling and a cheaper unlimited plan. I pay $94/mo before taxes with VZW; I'll only be paying $59.50 with T-Mobile for the same plan with 2.5 GB tethering included. T-Mobile here in LA is pretty good and even if I don't get LTE, I can fall back on their HSPA+ network, which is way better than VZW's crippled 3G network. No regrets porting over. The ONLY way I'll stay with VZW is if they allow me to keep my unlimited data (not going to do Verizon Max) and get a subsidized phone. CAN YOU HEAR ME NOW VERIZON?

  • No Longer Grandfathering Unlimited Data Plan

    To say that I am disappointed in Verizon is an understatement. I have been with Verizon for over 15 years and have had the same unlimited plan for as long as I can remember. We were unaware that Verizon would no longer be honoring the existing data plan when upgrading your phone and this policy was not made clear when we purchased a new phone recently. When I noted the change to my account and called Verizon, I was given the standard customer service response “we are changing with the new market trying to keep current for our customers”, which is nonsense. As has been discussed here and all over the internet, Verizon is simply gouging their customers for more money with fewer options. They tried to indicate that other carriers do not offer unlimited and they are keeping up with the competition. The truth is that Verizon was ahead of the curve when they offered their unlimited plans during the infancy of the smartphone and now that they are so popular and commonplace with everyone needing a data plan, they see that they can charge more for less. Most mobile companies did away with the unlimited plans long ago but those of us who grandfathered in, have been elated with our service plans that new customers longed to have. Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.

    queenmb wrote:
    Since then, customers have clamored for unlimited plans and the other providers are coming back around to give the people what they want. Unlimited, not share plans. The thought that Verizon is taking away the very plans that their customers are demanding and their competitors are giving is crazy. Verizon is well aware that their customers are unhappy as you can see by the damage control on these forums. At every turn they are closing and deleting posts and discussions that are addressing this travesty. My family, just like many others I have heard from, will be switching to a carrier with an unlimited data plan when our contracts are up. I will be sad to leave Verizon after all these years.
    If Verizon brought back unlimited the network would be slow and you be back here complaining about that. Try studying up on how things work then come back here and complain. These other companies offer "unlimited" data not unlimited data and you should know this. Frankly you and all the unlimited data people are doing Verizon and the rest of it's customers a favor by leaving. You realize your phones have this thing called wi-fi?
    Sprint already has plenty of complaints about how slow it's network is. And they barely have any 4G out there. Just wait until they have 4G everywhere and they get more customers like you that want to max out their connections.
    Sprint's "unlimited data" plan fine print
    Everything Data Plan:  Includes $10 Premium Data add-on for smartphones (no discounts apply). Sprint Mobile Hotspot (MHS): Optional $19.99 or $49.99 add-on to allow your tablet or compatible phone to provide data usage for other Wi-Fi enabled devices. No discounts apply. Connectivity dependent upon compatibility and speeds may vary.  Includes either 2GB or 6GB of on-network data usage with additional data charges of $0.05/MB. 100 MB or 300 MB off-network data limit is combination of tablet/phone and hotspot usage. Additional off-network data charges for tablets is $0.25/MB. Sprint reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network roaming usage in a month exceeds (1) voice: 800 minutes. or a majority of minutes; or (2) data: 300 MBs or a majority of KBs.
    Ok so you are going to have to pay $10 extra PER smartphone on top of the advertised price. You are going to have to pay a minimum of $20 if you want to use hotspot then you only get 2 GB for that $20. And you're limited to 300 MB a month if you are outside a Sprint area. Not to mention you're speeed is limited to a max of 256 kbps. Not to mention not many Sprint areas have 4G so you'll be limited to 3G speeds. Sounds wonderful. Enjoy.

  • Still have unlimited data plan?

    If you have been a responsible user like me and have not abused the "unlimited" data plan and are now given the choice of buying full price phones or getting the 2GB downgrade I have a question for you.  Since you are being treated like you are part of the problem why not become part of it?  I didn't, until now, stream videos or movies but since I have unlimited data I started.  I don't even care what the movie is as long as it is HD so it hogs more data.  I will do it until they kick me out as a customer. 
    My data usage is normally less than 2gb but going up.  I didn't anticipate ever using over 5 or 6GB in the next year or so but that is dependent on new applications.  Garmin now has smartlink for live traffic updates that uses data, I don't know how much it may use and before I didn't care.  I have had unlimited data since it was first offered.  I didn't do the videos and movies because I thought that if I burn through 60 to 100GB a month it would surely come to an end.  Stupid on my part!  How dare I think Verizon would give a **** about me for trying keep my data usage down but still pay for the unlimited just in case I went over.  So my reward is getting told they are doing me a favor by simplifying the plan by limiting my data to 2GB.  Or I pay full retail for a phone and keep unlimited data.  Or I keep the same phone and keep unlimited data.
    So now I have a new plan, stream HD movies anytime that it is possible.  Buy old Razr's on Ebay and keep my unlimited data and burn all the data I can.  I am writing to the Public Service Commission of Nebraska regarding this and the regular poor customer service that I just quit complaining about in the past.  If they get enough complaints the Legislature will reintroduce the bill to give the State regulatory authority over the wireless carriers.  Will it fix anything?  Probably not but it will be another thorn in Verizon's side.  I will say anytime the State has gotten involved, even thought they have no authority, Verizon has fixed the issue because they DON'T WANT OVERSIGHT!
    If you feel you have been slighted on the unlimited data plan write to your States Public Service Commission.  If they get enough complaints the wireless companies will have to deal with regulatory authority.  What are they going to do, raise the bill some more?  If so Walmart offers a cheap flip phone from Straight talk.  Not the best deal but still better than giving your money monthly to a company that hates it customers and looks for every opportunity to fleece them for every dime they can.
    >>Profanity and vulgar language removed to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

    yes; just make sure it's a Verizon-branded phone with a clean ESN

  • Questions about Assumption of Liability and device to be used for unlimited data plan

    This is my first post on here. I have an opportunity that someone I know is willing to transfer his smartphone plan with unlimited data to me. I have read extensively on here and other sites and gathered some information, and also heard of many complications and questionable losses of unlimited data plans when making various types of changes to devices or services. Some of what I read may be outdated as well if Verizon has made changes in their policies, so I will start with the most obvious question: as of this date, is an AOL possible while keeping the unlimited data plan intact?
    If so, here are some other questions I have:
    -Will I receive a new SIM card by mail or do I need to use my friend's old SIM card?
    -If my ultimate end goal is to use laptop, do I have to connect through a smartphone (and is there any additional charge for that, or would it change the plan), or can I put the SIM card in a mobile hotspot such as the MHS291L and use only the data portion of the plan?
    -After getting the plan, is there any way I can get TWO SIM cards - one for a mobile hotspot, and the other strictly for voice and text? If so, how much extra would that cost?
    -If we went to a Verizon store to do this transfer or AOL, how can we be absolutely certain it goes smoothly, that no one makes any unauthorized plan changes and does not lose the unlimited data? I have unfortunately read some horror stories of it being lost in similar situations, no one seems to be accountable, and it winds up costing someone countless hours of struggle with Verizon to try to get it back (whether they are successful or not I don't know).
    -If at some point the SIM card was lost (such as if I lost the device), can it be replaced without affecting the plan?
    For what it's worth (especially for those working for Verizon), I am not looking for a way to hog up absurd amounts of data but simply to be able to do the basic stuff I need to online and maybe watch a movie once in a while without having really huge bills. Even if I used the internet without giving data consumption a second thought, I doubt I'd go much over 25-30GB most months.
    Thanks to whoever can provide me with information.

    Hi NicandroN_VZW, sorry i did not see your reply in time but thank you just the same. I called the number for the AOL department and they were able to help me with it pretty easily and answer most of my questions
    I do have a couple other questions regarding the unlimited data plan on smartphones. I have seen various comments regarding these things online, and i can make a good guess about what "might work," but i'm really looking to know Verizon's official policy on these things, if one exists. In case any non-verizon employees are able to provide this information as well, if you have references to where i can find it in writing that would be helpful.
    First, i realize there is an optional $30 fee for mobile hotspot use. But does Verizon have any policy about whether this fee must be paid if i connect only via a USB cable (since it would not actually be a "hotspot," and could not connect multiple devices)?
    And my other question is, if i do opt to pay the $30 hotspot fee, is there any policy either for or against using that SIM card in a 4g hotspot such as the MHS291L?
    PS i am asking these things here rather than by PM because, given the wide range of opinions which can be found online and that others have looked into similar things, i am sure other people could also benefit from knowing Verizon's policy regarding these things.

  • Will I lose my Unlimited Data plan?

    Hi, I currently have an LG Vortex, which I got sometime in June of this year when I was scheduled for an update. Obviously, my phone isn't ready for an update yet, but if I take in a phone I already have (such as my father's, which he's giving me because he's getting himself an iPhone) and take it into Verizon to have them switch me over to that one (which is a Droid 2), will I lose the unlimited data plan I have currently on my phone since they got rid the the unlimited data recently?
    Basically, by switching phones, will I lose my data plan?
    And also, since I'm not buying a new phone, that's not technically updating, so I don't have to pay for the early update fee, right?
    Thanks.

    I have been a Verizon Wireless customer for over 15 years. I recently found out that there is no advantage to continuing as a customer. Not only will I now be charged a $30 fee to stay their customer upon renewal (this is supposed to be okay since everyone else is doing it), my plan will automatically be changed for our whole family and I will now be paying more a month for less service. So the benefits of staying a customer used to be grandfathering the plan you have, great renewal perks, and no fees; all gone. Why stay? No reason to. Thank you Verizon.
    So the response from 4/2/12 is outdated.  You cannot keep your (grandfather) old plan.  That is a perk that has been taken away.

  • Will an iPad restore / new setup kill my AT&T Unlimited Data plan?

    Hi guys,
    I'm going to be giving a presentation on the iPad's features to a business group I work with. Before giving the presentation, I'd like to fully restore my 64g+3G iPad and create a temporary "stock" profile - that way, I won't be presenting all my personal junk to the group. I have one main concern, though: I'm really anxious about possibly losing my $30-per-month unlimited data plan with AT&T - I got "grandfathered in" on the deal, and I know if I interrupt my service for even a moment, I'll have to downgrade to the 2gig-per-month plan.
    So, does anyone know if a restore / reset of the iPad would affect my AT&T plan, or would I just sign back in with my account details and pick up right where I left off?
    Thanks in advance!
    Huxley

    It will not affect your plan. Plan only gets impacted if you cancel and restart your service, which you are not doing. From a technical perspective the plan isn't even attached to the iPad itself, it's attached to the SIM card.

  • Transferring single line w/unlimited data with Assumption of Liability...?

    I can't seem to get a straight answer from anywhere on this.
    I'd prefer a response from a Verizon rep - customers helping out around here are giving mixed answers as well.
    If I transfer my contract to my friend, which has unlimited data on it (smartphone plan), will the unlimited data transfer with it
    Thanks!

    I got that phone number directly from this link on the Verizon Wireless support page. It also states for the new account owner and I quote,  "Note:   Your service assumption will be subject to a credit check. You may be required to switch to current pricing and promotions. A security deposit may also be required."
    http://m-support.verizonwireless.com/clc/faqs/Account%20Management/faq_billing.html?grp=3&faq=2

  • Verizon to put some limits on unlimited data (Windows Phones)

    Duplicate content, please see: https://community.verizonwireless.com/message/1116018#1116018

    jmz768 wrote:
    I started my plan in July 2012.  It was 450 minutes with unlimited data.  In June 2013, the company I was working for asked if I would agree to put my phone on their business account so they wouldn't have to continue paying my bill separately.  Before agreeing to do so, I spoke with a Verizon rep and asked what would happen if I left the company.  They said I would revert back to my original contract, including the data plan.  I was sure to ask specifically about data, knowing how they're trying to get everybody off of unlimited.
    Fast forward to last Friday.  I left my job, so I called Verizon to transfer control back to me.  When I checked my account online, I found that everything was as it originally was, except for, you guess it, my data.  They had dropped me down to a 2GB plan.  I've spoken to three different reps, a supervisor, and did on online chat, and still can't get anybody to make things right.  I did get one rep who said he'd put in a request to the "offline team" and that I should get a response within 48 hours.  It's been three days and nothing yet.  I even agreed to accept the 6GB plan I know they were giving out to unlimited plan holders, and the rep said he'd include that in the request. 
    It's absolute ** that they honored the original terms of my contract as far as minutes, texts, and expiration, but then cherry picked my data and stole it away after ensuring me they wouldn't. 
    A) Verizon stopped offering unlimited data in July 2011 so it would have been impossible for you to have started plan in July 2012 with unlimited data.
    B) Once you transfers control to the company you worked for the account stopped being yours. Thus when you went back to controlling your account you are a new customer. You're lucky they didn't make you switch the More Everything.
    Unlimited data is going away soon enough anyway. Data is not part of the contract anyway.

  • Is there anyone here with an unlimited data who has,,,,,

    1....bought(at full price) a tablet, and switched between the tablet and phone as you would switching two phones without losing your unlimited plan
    2....signed up for the 1 month hotspot for $30 (for 1 month only, like say for vacation), and using your unlimited plan with the hotspot, without losing your data plan, of course
    i have talked to no less than 8 reps at different times and have gotten yes and no answers equally. it is not so much about trying to see if it works,,,it's about getting the unlimited data plan BACK if they f**k up

    I have never called customer service to activate or remove the hotspot feature. If I can do it online, I will use that method before calling. I have had a VZW rep on the forum help me future date a removal once because the website wouldn't let me have the feature removed at the end of the current billing cycle so it wouldn't be on the next billing cycle. That didn't last long so I have kept the hotspot feature activated since then.

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