Regular drop outs and slow speed, likely to be noi...

Question

Hello,
I'm hoping this works, I've had some success on other forums.
When I signed up, I was quoted a speed of 11mb, for info, I'm near the centre of Worcester city, so hardly the middle of nowhere, but I'm aware I'm open to exchange usage and attenuation.
I can currently download at around a max speed of 230kb/s, way below what I would expect from 11mb. I noticed that the phone line was very noisy when I moved in, so I am tempted to blame that. I've done all the checks and had everything connected to the master socket (it's a rented property, so I'm nervous about pulling out fixtures and what-not) but to no avail. I called the helpline and after going through the script but was told there was no problem on the line, unfortunately.
In the last week, I've begun to experience regular connection drops, several times in an evening.
Here are some router stats:
Downstream: 1,180 Kbps
Upstream: 664 Kbps
ADSL settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.3 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 4.4 dB / 2.7 dB
Line attenuation (Down/Up): 44.5 dB / 24.0 dB
Output power (Down/Up): 0.0 dBm / 10.6 dBm
FEC Events (Down/Up): 131879 / 1358784
CRC Events (Down/Up): 156 / 457
I had a similar issue with TalkTalk which ended up with a call out, I'm hoping this isn't needed here. Is it possible for the forum staff to look into the situation?
Many thanks,
Alex
Solved!
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Answer 1

Blimey you're fast on here, thanks for that. I'm nowhere near an expert on this, but I do know what I need to know.
I'm just trying this in case I've forgotten something daft.
I used the master for about a day but gave up after no improvement. The silent test is far from that, more crackles and pops than the eponymous cereal, that's why I'm suspecting that over proximity of electrical equipment etc.
Bit more info. I'm in a block of flats, and because I've had a corded phone directly in the master and still got a noisy line, is that more likely to be outside of the property rather than in? I'm trying to avoid the cost of a call out and I'm sure the landlord doesn't want his walls taken apart.
Anyway, lovely stats:
1. Best Effort Test:  -provides background information.
Download  Speed
1415 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
 Download speedachieved during the test was - 1415 Kbps
 For your connection, the acceptable range of speeds is 800-2000 Kbps.
 Additional Information:
 Your DSL Connection Rate :1793 Kbps(DOWN-STREAM), 800 Kbps(UP-STREAM)
 IP Profile for your line is - 1581 Kbps
2. Upstream Test:  -provides background information.
Upload Speed
529 Kbps
0 Kbps
800 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 529 Kbps
 Additional Information:
 Upstream Rate IP profile on your line is - 800 Kbps
Bit shabby for an 11mb line no?