Reidoog/j a wright

2 December 2013
Attn: Jeff A Wainwright
First, let me say that at best I am average with a
computer. I do not text, tweet, blog or
anything else. I prefer dealing direct,
which appears to be impossible. Am I
frustrated? Yes!
To begin with my original contact was
"https://...www.adobe.com/go/ols_ww_download_instructions." Some where I must have received a telephone
number to talk with Adobe when the installation failed. I do not have that number.
The Order Confirmation is dated : Nov. 25,
2013. The order number is AD010330787
and the status: Process (charging my
account ---3559.)
The order number you list on 12/2/2013 is #280413627.
Nothing I have shows that number.
Could that be the number from the Tech installing a 30 day trial
program? And if so was the original
order cancelled?
You say to contact OmniTech. My conversation started with Adobe and I was
passed from person to person without a break.
In addition The Cloud was
installed on my machine. I do not want
it and will uninstall it as well once I have this situation resolved. As I see it this is an Adobe problem.
Also, I had no malware on the computer when I
started with the download.
If possible, I would like to cancel Photoshop, OmniTech and the Cloud and go back to ground
zero.
John Goodier

Hi John,
You'll need to provide some additional information for us to help you:
- Adobe product and version number
- Operating system and version number
- The full text of any error message(s)
- What you were doing when the problem occurred
- Screenshots of the problem
- Computer hardware, such as CPU; GPU; amount of RAM; etc.
You can contact our customer care (http://helpx.adobe.com/contact.html ) or dial 8008336687 (US)
You can also reach our chat support at http://adobe.ly/yxj0t6

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Reidoog/j a wright

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