Reinstall Acrobat 9 Pro after virus

My desktop computer got a virus. When I got my machine back for the shop I was unable to access Acrobat 9 Pro. It says I must uninstall and reinstall teh software to correct. I don;t have aproblem doing that but am concerned that Adobe needs to do something reqarding install counters to enable me to do that. Any ideas?
I get the same message from Adobe Application Manager - may be related.
Thanks
Chuck (bama515)

If it is retail version it will have limited Activation count of two installation, Please check this link also to ensure that the machine on which you are installing is compatible.
http://helpx.adobe.com/x-productkb/policy-pricing/system-requirements-acrobat-family-produ cts.html#id_69342

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Reinstalling acrobat pro after a reformat

Good evening to all. I have a customer whose computer is being reformatted. The customer does not have an install cd because it was done as an internet upgrade. I found the serial number of the program and tried to reinstall it on the new hard drive but it made mention of the fact that there was not a suitable upgrade and gave me 2 options. One option was the disc and the other was contact customer support. I did use the setup files from the acro pro folder on the old hard drive. I did see an option to deactivate the program and transfer the activation but did not want to try that until I was sure of the procedure. The customer must have this for work and I need to make sure that the transfer is successful. All I could find on the adobe site is updates and not the full program. I need some help on this quick. Thanks for your responses. By the way; The version is adobe acrobat pro 7.1.0.

I will provide some comments, but take them with a grain of salt. I am not sure if activation started with AA7. I use a corporate version and do not run into the activation issue for some reason. From what I understand, you would have to deactivate before you transferred the program -- though there may be another activation with the current serial number and the deactivation could be done later.
If they downloaded AA7, then they should have made a CD of the install files they downloaded. I assume those are the setup files you are talking about. If so, write them to a CD and make sure the customer understands they need to store them safely. They should also have registered. The registration is important if they happen to lose the CD or have other problems. Without the registration, Adobe will tell them that they have no clue who they are and if they had a legit copy of the software - end discussion!
Try to install from the setup files you found and see if that is indeed the download. At this point, there is no way to get the AA7 download (except possibly from Adobe with the registration information!). What is available (at cost) is the AA9 version. The updates are simply updates to current installations, not the original setup files.
Hopefully the customer is not upgrading the OS. If so (and it is VISTA), you will likely have to talk them into an upgrade. AA7 is not certified for VISTA, though some have apparently gotten it to work (and are probably just prolonging a disaster.
I assume someone with more info will be along, but in the meantime I would suggest you simply try to use the setup files. Bill

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[Moved the discussion to Acrobat Forum]

Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after computer crash

I am trying to reinstall Acrobat Pro X after a compter crash. I enter the correct serial number but then get asked to select a prior product, in my case Acrobat Pro 9, and enter the serial number (this is the number that appears in my account), but there is nowhere to enter the serial number. And if I try to reinstall Pro 9 it won't let me. Do I have to deinstall Pro X first, or what? ALl input welcomed, thanks. Shanter

Thanks Bill, that seems to have done the trick. I am now successfully
reinstalling Pro X.
2014-10-14 21:10 GMT+02:00 Bill@VT <[email protected]>:
Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after
computer crash created by Bill@VT
<https://forums.adobe.com/people/Bill%40VT> in *Acrobat Installation &
Update Issues* - View the full discussion
<https://forums.adobe.com/message/6825647#6825647>

I removed and reinstalled Acrobat Pro 10 and now my documents automatically close about 7-8 seconds after I open them.

I removed and reinstalled Acrobat Pro 10 and now my documents automatically close about 7-8 seconds after I open them.

Thank you for responding. I decided to upgrade to Acrobat 11 and it is now working fine.
There was no error message - the documents just closed. J.R. Ledbetter, CPL
5614 Turfwood Lane
Houston, TX 77088
Tel. 832/657-7027
email [email protected]
From: Anubha Goel <[email protected]>
To: J. R. Ledbetter <[email protected]>
Sent: Thursday, March 5, 2015 8:12 PM
Subject: I removed and reinstalled Acrobat Pro 10 and now my documents automatically close about 7-8 seconds after I open them.
I removed and reinstalled Acrobat Pro 10 and now my documents automatically close about 7-8 seconds after I open them.
created by Anubha Goel in Acrobat Installation & Update Issues - View the full discussionHi jr_ledbetter, Could you please let me know if you get any specific error message when the PDF closes automatically.Does Acrobat opens as itself or not?You might need to refer the KB doc link mentioned below:Doesn't launch after 30 days
Installed as part of a CS6 suite Let me know if this helps. Regards,Anubha If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7258293#7258293 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7258293#7258293 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

Reinstall Acrobat 9 after new OS installed

Need to Reinstall Acrobat 9 after new OS installed

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Trying to reinstall Acrobat Pro X from disc onto win 8.1 system. (Previous installation got corrupted) Continually getting message 'Acrobat has detected another process which has not yet completed-'. Have now closed system both cold (full shutdown) and wa

Trying to reinstall Acrobat Pro X from disc onto win 8.1 system. (Previous installation got corrupted) Continually getting message ‘Acrobat has detected another process which has not yet completed…’. Have now closed system both cold (full shutdown) and warm (restart) over 10 times. Every time I go to reinstall I get message.

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Hey jeroenb16613921,
Please specify exactly when you get this white popup screen. While opening a PDF or launching Acrobat by double-clicking on the Acrobat icon.
If it comes when opening a PDF, then where is this PDF actually stored?
Let me know more on the same so that I can analyze the issue.
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Anubha

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well PhillyPhan, I can't tell that you're better looking just by your iphoto icon, now can I? Although it is a lovely sunset you've got there.
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I'll hold my breath and take the plunge.
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I have reinstalled Acrobat Pro 9 following a hard drive re format. It opens just fine but does not recognize my serial number. My computer is running Windows 7 64 bit

Hi 12msonti,
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Delete the Adobe PCD folder and caps.db file:
Windows: \Program Files\Common Files\Adobe\Adobe PCD
\Program Files\Common Files\Adobe\caps\caps.db
Launch Acrobat and enter the serial number and check.
Regards,
Rave

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~Ajlan Huda.

Reinstall Acrobat 9 Pro after virus

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