Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after computer crash

I am trying to reinstall Acrobat Pro X after a compter crash. I enter the correct serial number but then get asked to select a prior product, in my case Acrobat Pro 9, and enter the serial number (this is the number that appears in my account), but there is nowhere to enter the serial number. And if I try to reinstall Pro 9 it won't let me. Do I have to deinstall Pro X first, or what? ALl input welcomed, thanks. Shanter

Thanks Bill, that seems to have done the trick. I am now successfully
reinstalling Pro X.
2014-10-14 21:10 GMT+02:00 Bill@VT <[email protected]>:
    Reinstall Acrobrat Pro X. Can't reinstall Acrobat Pro X after
computer crash  created by Bill@VT
<https://forums.adobe.com/people/Bill%40VT> in *Acrobat Installation &
Update Issues* - View the full discussion
<https://forums.adobe.com/message/6825647#6825647>

Similar Messages

  • Can't Activate PRE9 and PSE9 after computer crash

    Can't Activate PRE9 and PSE9 after computer crash

    You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away.
    To get help now click here for product support

  • Reinstall Acrobat 8 Standard after computer crash

    I need to reinstall Acrobat Standard 8 following a computer crash.  How can I do this without running afoul of the "activate" process because I have already activated and registered the product.  I do not want to have to purchase new software, but just reinstall and re-activate my current software on a recovered/reformatted hard drive.  IMy operating system is Windows Vista Home Premium 32 bit.
    I can not get through to Adobe Ask a New Question on the help-support page to save my life.  Thanks!

    Just give it a go anyway, there's a fair chance it will work, if it doesn't you will have to call Adobe, the program will give you a phone number to call.

  • I can't activate Acrobat Pro license

    Hello
    after the inconveniences and the impossibility to connect and sync my documents with Creative Cloud Connection, now it is the turn of Acrobat Pro to giving me trouble.
    I can't activate Acrobat Pro license, so I can't use it.
    After launching Acrobat Pro, a blank page that should contain the license agreement appears, but the button for accepting the license doesn't work. I have deinstalled and reinstalled several times the application without success.
    Thank you to explain me how to resolve this problem.
    http://cl.ly/P2DM
    OS: Mountain Lion 10.8.3

    For the blank EULA problem, please refer: http://helpx.adobe.com/acrobat/kb/blank-eula-screen-appears-acrobat.html
    ~Deepak

  • Can't update Acrobat Pro X to 10.1.10 in Mavericks.

    Can't update Acrobat Pro X to 10.1.10 in Mavericks. Get "The update could not be applied because the Adobe Acrobat application contents were modified since the original installation.  Please reinstall Adobe Acrobat and check for updates again.  Error: 1301". I uninstalled 10.1.9 and reinstalled 10.0.0. When I try to update, I get the same error message, but now I'm stuck with 10.0.0 and can't update to anything higher!

    Hi danfleming3,
    Please follow the steps mentioned in the KB : http://helpx.adobe.com/acrobat/kb/troubleshoot-update-errors-acrobat-reader.html
    Regards,
    Rave

  • Acrobat Pro 9 & XI both installed on Mac. How can I uninstall Acrobat Pro 9 & not affect Acrobat XI?

    Adobe Acrobat Pro 9 and Acrobat Pro XI are installed on the same iMac with OS X 10.8.5.  How do I safely uninstall only Acrobat Pro 9 without affecting Acrobat Pro XI?
    When I first installed Acrobat Pro XI, I thought maybe I was suppose to leave Acrobat Pro 9 on my computer.
    So now I have both Adobe Acrobat Pro 9 and Acrobat Pro 11 installed.
    I see no benefit to having both installed. I want to uninstall only the Acrobat Pro 9 and not Acrobat Pro XI.
    I am not sure that I can safely uninstall Acrobat Pro 9 without affecting the functioning and files for Acrobat Pro XI.
    I started to uninstall Acrobat 9, but I stopped when I saw a warning in a little window.
    I went to the  "Acrobat Uninstaller.app"  file in the  "Adobe Acrobat 9 Pro"  folder and double clicked it.
    The Acrobat folder for Acrobat XI Pro came up with the file "Adobe Acrobat Pro.app" selected
    I manually selected the  "Adobe Acrobat Pro.app"  file in the  "Adobe Acrobat 9 Pro" folder.
    When I clicked on "Adobe Acrobat Pro.app" for Acrobat 9  a window with a warning came up. So I stopped.
    "Uninstall will remove files, folders, and preferences installed by Acrobat from your system.
    There is no undo available. User data files and directories shared by other Adobe applications will not be removed."
    Should I go ahead and click [Uninstall]?
    I don't think it will delete my pdf files.
    Will this affect my Acrobat XI operating &/or preferences? Will Acrobat XI still function correctly?
    What do I have to do to safely have just Acrobat XI on my computer without Acrobat 9?
    Thank you for any help.

    I am trying to uninstall, I tried to uninstall, but I got the following message when trying to uninstall: "Invalid Application. The application selected was not a valid Acrobat application for this uninstaller. Please rerun the uninstaller." Acrobat 9 installation suddenly stopped working
    Can you help?

  • I can't launch Acrobat Pro 9.0 (OS 10.6.4).  Need Help.

    Hi:
    1.  I have acrobat pro 9.0 ( I haven't updated it) and it was working fine until several days ago, when I updated the OS to the current 10.6.4.   Prior to that, it was working fine with the prior version of snow leopard etc...
    2.  Now, when I try to launch acrobat pro, I just get this message saying that acrobat quit unexpectedly.    I figured that I needed to update acrobat pro, I downloaded the current update, but when I go to update the original application, I can't do it because the icon for acrobat pro is greyed out (hopefully this makes sense).     Furthermore, I can't update acrobat pro by launching the application and having the software updater figure out what is needed... because I can't launch the program in the first place.
    3.  Does anyone know what in the world is going on?   From all of the variables, it's obvious that there's some issue with acrobat pro 9.0 and OS 10.6.4, but I can't figure out how to update the acrobat pro 9.0. 
    Any thoughts / help, much appreciated.  Harry

    Since you have already downloaded all the patches starting from 9.1 to 9.3.4, i would sugg
    est a little longer route but this might solve your problem.
    1. Create a new admin account say admin1
    2. Log out from the current admin account and login as admin1(the new admin account)
    3. Now update Acrobat 9.0 to 9.3.4
    4. Now if you want you can logout and login into the original admin.
    Hope this solves your problem.

  • Can I load Acrobat Pro 6 onto Windows 7 and upgrade to Acrobat Pro 9?

    Can I load Acrobat Pro 6 onto Windows 7 and upgrade to Acrobat Pro 9?  My former PC ran on Windows XP and this new PC runs on Windows 7.  I don't want to shell out another $449 when Acrobat Pro 9 worked fine for me.

    You might be able to install Acrobat 6 for this purpose, but you probably won't have to. When you install Acrobat 9 Upgrade it should (if I remember right) ask for the serial number of your "qualifying" product and at that point you put in the Acrobat 6 serial.

  • Can I downgrade Acrobat Pro XI license to V. 9?

    Can I downgrade Acrobat Pro XI to V. 9?

    Hi hytech14,
    This is possible only if you have purchased volume license for Acrobat11.
    Please refer our backward licensing policy at: http://www.adobe.com/volume-licensing/policies.html
    You need to contact our customer support for more details.
    Regards,
    Rave

  • I can't get acrobat pro to install

    I can't get acrobat pro to install from the creative cloud after I uninstalled. 

    Hi lauraslater1,
    Are you getting any error message. Please follow the kb: http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html if Acrobat showing up to date even after you uninstalled it.
    Regards,
    Romit Sinha

  • Can't download Acrobat Pro. Cloud app says I already have it. Not true.

    Can't download Acrobat Pro. Cloud app says I already have it. Not true.

    Hi Topper6,
    Please perform below given steps:
    Quit Creative cloud desktop app.
    uninstall Adobe acrobat pro. http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps
    Then launch Creative cloud desktop app.
    Please, let us know how it goes.
    Thanks & Regards,
    Sanjeeta

  • How can I make Acrobat Pro XI open by default to thumbnails view (Pages Panel & Pages)?

    How can I make Acrobat Pro XI open by default to thumbnails view (Pages Panel & Pages) without changing the properties on every single pdf?

    Not possible. This is a file-specific setting, not an application-wide
    setting.

  • Hey. I have a problem. I updated my mac os x to 10:8 for I can not start Acrobat Pro, which I bought six months ago. Proglamet says that the computer does not support Power PC. Help

    Hey. I have a problem. I updated my mac os x to 10:8 for I can not start Acrobat Pro, which I bought six months ago.
    Proglamet says that the computer does not support Power PC. Help
    When I try to start it says (program "Acrobat 6.0.2 Professional.app" can not open because PowerPC applications are no longer supported.)
    Please help

    The version of Acrobat you have is a PowerPC application and will not run on Mountain Lion.  You will need to upgrade/purchase an Intel version of Acrobat Pro, probably Version 9.
    It might have been worth checking to see if the apps you run are supported on ML before upgrading.  If you backed up your system before the upgrade you could always revert to your previous level.

  • Having trouble reinstalling Photshop Element6 after computer crash

    Trying to reinstall Photoshop Element
    6 after computer crash.In middle of installation it asks me to insert diak1.I only have the one disk and it's already in.What do I need to do?
    \t

    You need to uninstall PSE before you can reinstall it. It sounds like you didn't properly remove it. Use control panel in windows. PSE for windows doesn't do repair installs.

  • I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support.

    I have a Macbook Pro. I just purchased Acrobat Pro DC and keep getting an error message when I try to download, saying I need to contact support. I've eliminated previous versions of the application because they were US-based versions and I'm now living in Australia. I checked Flash and it seems to be installed correctly. what am I doing wrong?

    Hi Laura ,
    Could you please elaborate about the issue and also about the error message?
    What does it say except contacting the support?
    Is it something to do with Licensing and Activation of Acrobat DC?
    Also please update us from where are you trying to download Acrobat DC?
    I would recommend you to follow these links download Acrobat DC and see if you still face any challenges .
    If you want to opt for perpetual ,follow this link .
    Download Acrobat products | Standard, Pro | DC, XI, X
    And if you wish to subscribe for Acrobat DC .Kindly refer this link .
    Download Acrobat DC (Continuous) | Enterprise or VIP
    Regards
    Sukrit Dhingra

Maybe you are looking for

  • Creation of service order from campaign element

    Hi, We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assign

  • Cannot edit, now cannot open a document in Pages 5.2

    I have Pages version 5.2, running on Mavericks. I have been working on a second edition of my book. (First edition was done using an earlier version of Pages, either '09 or the next one thereafter in 2011.) Pages has been regularly updated on an ongo

  • Modem for 2011 model Macbook Pro

    I have a new current model Macbook Pro (10.6.7) and an Apple brand USB modem, tiny little thing, like a pack of gum with a short USB cable on one end and a phone jack in the other. When I plug the modem in, I get a message saying it can't be used wit

  • Using "and","or"(eg Anand Y) as parameter values to BI Publisher reports

    I'm trying to pass a name parameter containing "and" for eg Anand Y, This value does not get passed to the report.Log reports invalid parameter value. Has any one faced this issue before?

  • Is there any way to turn off Contacts' automatical formating of phone numbers?

    Address Book's telephone fields used to be free text. You could format the phone number as desired and add comments if needed. Contacts automatically format phone number according to the ten-digit phone number (area code plus 7 digit number). If the