Reinstall an Acrobat upgrade when the original was lost in a crash. Will not acceot serial number without prior product.

System crash caused the loss of Acrobat Program. How can I reinstall the upgrade version when the previous version is gone and the upgrade will not accept my serial number???

When activating the upgrade you will first be asked to provide the upgrade's serial number, then you will be asked to identify the qualifying earlier version that you are upgrading from as well as provide its serial number.  Which part of that process is failing for you?

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