Reinstall CC-Desktop app

My CC-Destop app is grey in my menu.
The content is white.
I only can close the CC-Desktop app.
When I deinstall it and install the app again,
the problem is not fixed.
Can somebody help me with this problem?

Hi pauloncc,
When we do system restore then the software files get deleted/removed however this is not proper uninstallation hence CC desktop apps still shows them as they are installed.
You can run the cleaner tool on your machine to remove the remaining files and folder which were left at System restore.
You can get the Cleaner tool from below link :-
http://www.adobe.com/support/contact/cscleanertool.html
Hope this helps.
Thanks,
Manish Sharma

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Hi,
I have been experiencing the issue with a "blank" screen when logged into the Creative Cloud Desktop. I've tried uninstalling & reinstalling the desktop app multiple times and still no screen or visible apps. Also, I followed the instructions in locating the OOBE folder... I was unable to locate the file suggested to change even after making all hidden files visible. In my recent attempt to locate this file the entire OOBE folder has been deleted (I am unable to locate this folder anywhere on my computer or trash) and I am still experiencing the "blank" screen when logged in. How would I go about fixing this all across the board? Would I need to reinstall all of adobe and its apps? Any assistance would be appreciated.

Hi Kandee_Leigh,
Please try below steps:
1> Uninstall Creative Cloud Desktop app. (http://helpx.adobe.com/creative-cloud/help/install-apps.html#Uninstall apps)
2> Navigate to the OOBE folder:
Mac OS: ~/Library/Application Support/Adobe/OOBE
Note: The <user account>/Library/ folder is hidden after OS 10.7, follow the instructions here to access it: Access hidden user library files | Mac OS 10.7 Lion
Mac OS: /Library/Application Support/Adobe/OOBE
rename OOBE to OOBE.old
Then install Creative Cloud from below given link:
Free Creative Cloud | Download Adobe Creative Cloud free trial
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https://helpx.adobe.com/creative-cloud/help/install-apps.html
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I understand you're encountering a script error when trying to load the Printer Assistant for your Photosmart 7520 e-All-in-One Printer.
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HP Printer Assistant Opens with a Script Error or in Notepad
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Let me know how this works out for you.
Have a great day!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Reinstall CC-Desktop app

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