Reinstall comes with music on new pc

my old laptop died, i need to re-install comes with music software (that came with my phone) on my new windows 7 machine. I have all the songs backed up so hopefully I won't need to dowloand all my tracks again. Please help..... (my phone is nokia 5800)

You need to call nokia care for help with this issue.
If you are in the UK it's: 0845 045 55 55 (open 9am to 9pm).

Similar Messages

Help. My new "Comes with Music" 5630 is not accept...

Hi All,
Hope you can help. Just bought a "Comes with Music" edition 5630 from the online Nokia store. However I cant register at the Music Store for "Comes with Music" as it says the phone is not "Comes with Music Compatable"??
I have also tried registering from the Phone directly and get the same error message.
Any Ideas?
Stuart

Hi! I'm also having Exactly the same problem with my Nokia 5310 Comes With Music.
I logon using the Pin number but The Registration program says my Device is not COmpatible with Comes With Music.
i'm really irritated!!!!!!!!!!
ANd Nokia don't have any custome service outside 9-5pm Monday to Friday!!!!! GRRRRRRR

Comes With Music - "Unable to acquire license" err...

I have a N97 with Comes With Music. Since the past week, I have been unable to download tracks from the Music Store. I log in to my CWM account as usual, but everytime i click on the download button after selecting a track, it just gives me the error message "Unable to acquire license".
Anyone else experience this problem? How do I fix this?

missmiami wrote:
Can anyone help please. I have a new nokia 5310 CWM but I can't xfer my music off my laptop onto it. I lost all my original downloads cos my original CWM phone broke. My subscription has expired but I am still entitled to the tracks on my laptop, plus I pay insurance on my phone, which surely means I should be able to have my old music on my new phone, at the moment I'm worse off
Provided that your new device is a Comes With Music-compatible device, you can have your account transferred to the new device, you need to contact your local Nokia Care helpline and ask for the registered device to be changed. You will need to provide your music store username, the old IMEI number and the new IMEI number.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

5800 Comes With Music - library not refreshing!!

Hi everyone, I recently got a 5800 Comes With Music phone and registered the phone within the Music Store. I don't have a PC I can use so I wanted to use the phone to download music. I managed to download a couple of tracks and they were stored in my music library when I chose the 'Refresh Library' option. However, the next batch of songs I downloaded show as complete in the 'My Downloads' section but when I go into my music library and try to refresh it, it just says '0 Files Added'. Why is this? I'm not doing anything different to what I did the first time, yet whatever I try, I can't add the latest downloads to the library. It's driving me mad!! Has anyone had the same problem? Am I missing a step - I'm literally selecting download, waiting for it to complete then going to the library and choosing refresh.
Thanks!

Hey man, yh i'm afraid i'm having the same sort of problem as you.
I've bought and downloaded new songs off of the internet and have tried to put them onto my phone with little success.
Originally I got all but 1 song off the album into my library, through bluetooth, but when i came to play them later in the day (even though they were working earlier) they couldn't find the files and therefore were useless.
I tried, when I got home, to put them on later through the applications you download through your PC (like Nokia Suite and Nokia Music) and seemed to get them on fine but when I looked for them in my library they weren't there.
It seems like they are happy for you to put it on to your phone so that you can find the file in File Manager but won't let you put it in your library.
Sorry I couldn't give you any help but I thought it would be a good idea to put my problem up on here as well.
Good Luck mate

Comes with Music - Expired 3 days into 365 days

We received a X6 32 with 1 year free Comes with Music
On going back into the Music store it asked me to register the PIN again, only to be told that although I have 362 days left, the PIN is not longer valid
I fear this could have come about from us putting another SIM card in the phone.
Could this be the reason, and what is the solution?
Solved!
Go to Solution.

I registered when it had the other sim in.
Problem was the sim (new sim) with new phone took so long to be activated, (took 5 days !!) that I tried my sim from my Blackberry (the X6 is my wifes) to see if the actualy phone worked. During that time while I had my sim in her phone, I tested "Comes with Music" and downloaded a few songs (successfully)
When her sim eventually came active, we tried downloading songs again, and was then asked to register again. And then encountered the problem.

Comes with music problem.

back in november i took out a 24 month contract from 3 for a nokia 5800, ive only just recently learned about comes with music and ive realised i never got a leaflet giving me a 16 digit code, is there anyway i can get another code or recover a new one?
i really really wanna use this feature

Hi All,
I ALSO have the same problem.
I have a Nokia 5800 Xpress Music Without the pin/software and the extra accessories
But my boyfriend who got the Same deal got all of the extras.
I only got the Nokia last month.
Nokia Team please sort this out for us

Comes With Music in Ireland (Republic)

Is Comes With Music available in the Republic of Ireland?
Thanks!

http://www.phonesonline.ie/Product.asp?ProductID=739
http://www.siliconrepublic.com/news/article/12507/
jje

5130 nokia comes with music & ovi recognizing prob

Hey!
I just bought nokia 5130 xpress music with nokia comes with music. I followed instructions, installed ovi software etc, but when it comes to nokia comes with music thing, it shows the help for it (turn on phone and put usb cable to usb drive etc), but when i connect phone and press continue, it just refreshes the page, so i think it means that ovi doesn't recognize my phone. PC recoqnizes phone itself as USB Device USB Phone Parent in Wireless Communication Devices category and on location it says : 0 (Nokia 5130c-2). So what I should do to make ovi recognize my phone? I consider myself as advanced user so this is very frustrating .
and i have tried this:
http://www.nokia-asia.com/search5/display.jsp?wsid=1002&caseid=FA118178_en_US
ps. And of course I have tried reinstall everything and booting everything etc.
Thanks in advance!

http://allwaysync.com/download/allwaysync-11-2-2.exe

Comes with music 5800

when i bought my phone on contract it was advertised as comes with music on uk tv. now 4 months later im told that unless im with a certain contractor ,ie orange and on payg, i cant have comes with music..this is false advertising and nokia should be held accountable...and its also asking for a pin number..why would this be when only certain phones are meant to work with comes with music..can anyone help as ive been on the phone for 30 mins t tech team,who seem reluctant to deal with calls.and help desk just fob you off.

I bought my nokia 5800 March 30th 2009. I really loved it not until now. 2 weeks ago, videos were not playing... I'm not sure how that it happened. It was just pitch black with no sound. But it i can still download songs and play them.
Last Saturday, July 4th, I went to Nokia Center at Wheelock Place to get it fixed. I was told that he needs to format my phone as the phone got corrupted. I backed up my phone so he can do what he things needs to be done. I asked if it's safe to format my phone as I have this fear that the music I downloaded won't play anymore... He told me that I can call Nokia Care anytime for help. So he formated my phone and it fixed it. Videos are now playing... On my way home, the music I downloaded were no longer playing. It really upset me. I tied to download from Nokia store and was still able to, but all the downloaded music won't play. I waited for Monday to call the nokia care for assistance. This morning I called the nokia care and in verbatim, the customer care personnel said ,
"We apologize for that experience. Now since you agreed to format your phone, all the data have been erased and so now, you have to purchase a new license in order for the downloaded music to play."
What??? Nokia was bragging a 1year agreement and even advertized that the downloaded music can be kept after the 1 year!!! (Literally YES KEEP IT, but don't play it!) Now what made me even more mad is when the rep told me that it's "MY FAULT" since my phone was reset!!! Duh?! I didn't even initiate the reset, come to think of it.
In the first place, it was not my fault that the video player of my phone got corrupted. 2nd, the nokia repair center suggested that formatting the phone will fix the trouble (video not playing). 3rd, I bought the phone because of how the ad was delivered to the public. I honestly thought it was a good buy but now i'm starting to think all is a sham.

Suplied activating pin comes with music not valid ...

Hi there,
Just picked up a brand new X6.
When I try to activate my one year free "comes with music" theres a message saying my pin is not valid for this region..
I live in the Netherlands, surely that can't be the problem :-)
Any feedback would be nice.
O and yes I have entered the correct pin, multiple times I must say..
Thanks in advance
M

ok i just got the solution:
The Ovi Player, when installing, sometimes defaults to a different Ovi Music store than the one selected. Instead the installer selects the regional settings from the Operating System and sets the Ovi Music Store to that country. If this is the case, manually select the store of the country you wish to log in to.
Run the following command:
Start > Run > oviplayer://musicplayer/?setTerritory=en-GB
The en-GB needs to be replaced with the code for the region that you want to be pointed at. See below for all the correct URI commands:
oviplayer://musicplayer/?setTerritory=en-GB
oviplayer://musicplayer/?setTerritory=fr-FR
oviplayer://musicplayer/?setTerritory=de-DE
oviplayer://musicplayer/?setTerritory=it-IT
oviplayer://musicplayer/?setTerritory=es-ES
oviplayer://musicplayer/?setTerritory=nl-NL
oviplayer://musicplayer/?setTerritory=en-IE
oviplayer://musicplayer/?setTerritory=fi-FI
oviplayer://musicplayer/?setTerritory=sv-SE
oviplayer://musicplayer/?setTerritory=da-DK
oviplayer://musicplayer/?setTerritory=en-AU
oviplayer://musicplayer/?setTerritory=zh-SG
oviplayer://musicplayer/?setTerritory=pt-pt
oviplayer://musicplayer/?setTerritory=nb-no
oviplayer://musicplayer/?setTerritory=ar-AE
oviplayer://musicplayer/?setTerritory=de-CH
oviplayer://musicplayer/?setTerritory=de-AT
oviplayer://musicplayer/?setTerritory=es-MX
oviplayer://musicplayer/?setTerritory=pt-BR
oviplayer://musicplayer/?setTerritory=af-ZA
oviplayer://musicplayer/?setTerritory=pl-PL
oviplayer://musicplayer/?setTerritory=hi-IN
oviplayer://musicplayer/?setTerritory=ms-MY
oviplayer://musicplayer/?setTerritory=ru-RU
Once you’ve got the corresponding URI:
For Windows XP, Vista Business/Enterprise and Windows 7 users:
* Start/Orb > Run
* Copy the URI into the run box and then Enter.
* Ovi Music Player should launch (or activate, if it’s already running).
* Wait a few seconds and you should find the Ovi Player now directs to the correct store and, on restart, your homepage will be that store.
* If you see 'No internet connection...' message, click on the Home button and wait for the new page to load.
* Even after doing this, you are not able to access the LIVE store, delete the MDataStore.db3 file and start Ovi Music Player again.
* On the start-up screen, select correct country location
For me its working now ....though its the german store its fine

Comes With Music / Nokia 5800 problems downloading...

I've just got a new 5800 with Comes With Music and I'm having lots of problems! Hopefully you can help?!
Problem 1 - the main problem! Downloads don't add to phone's music library
The main problem is with downloading songs directly using my phone. Songs I download (using the mobile, not the PC) don't get added to my music library, and refreshing the music library dowsn't help. If I go to the music store, select 'options' and 'downloads' I can see a list of all the songs I've downloaded. If I select 'open' I can play the songs (one at a time), but they don't get added to the music library. If I press 'delete', I'm told 'File not found'. When I connect to my PC, I can't see these songs using the Nokia Music software, so can't transfer them to the PC. All very strange. Any ideas for how I can get these songs to add to the library?
Problem 2 - Nokia Music software
This is just irritating rather than anything else. When I plug my phone to my PC and use Nokia Music, the little phone icon has the caption 'Nokia N95'. But the phone I've connected is a 5800! My old phone was an N95...
At first this meant I couldn't sign up to CWM using my pin, because I was told it isn't compatible with this phone. So I had to sign up using the phone rather than the PC, and then use the log-in details on the PC to access music. This has worked and means I can download songs to my PC and transfer them to my phone, but it was a pain to get there.
Problem 3: Nokia Music website doesn't work
To add insult to injury, when I look for some help on the nokiamusic.co.uk website I'm told I need a new flash player. So I download the new flash playe, and I'm still told I need a new flash player. Brilliant. Incidentally, at the bottom of the page it says"Click here if you're quite sure to have Flash Player installed" which is gramatically a lot of nonsense.
I've always got on well with Nokia, but frankly I've had a nightmare week trying to get this new phone up and running and I'm very disappointed with them. The help-line isn't much use either. Anyway, any help on the above would be really greatfully received.
Ryan

Hi!
For your first problem, are you accessing Nokia Music Store on your mobile through the webbrowser or via the application in Music Menu? If you are using the web browser, try using the application.
If you are using the application already, have you tried with different access points? (i.e. WLAN, different operator interet access points) Also make sure that you have a memorycard in your phone which is compatible with the device, might be worth trying to re-format it and then try again?
For your third problem, have you tried to access nokia music store through Nokia Music program on your PC? (Click on Store tab). And which browser are you currenlty using to access it?
Cheers,
elin
http://www.nokia.com/support

Downloading whole album in Comes With Music (N97 M...

How can I download the whole album and it's tracks in Comes With Music (by using the phone, not PC)? There is a Download icon (that arrow down-icon) next to the album, but when I press that, it opens another view where all the tracks of that album are listed, with separate download icons next to each track. Am I really supposed to start downloading every track separately, by clicking every single download icon (more than 10 per album)?
Surely there must be a way to download the whole album with one click? Otherwise this really brings down the usability of Comes With Music.
I am using N97 Mini, and using Comes With Music service directly from the phone.

I've been having the same problems too. Was browsing ard looking for solutions but I just got mine to work a moment ago by playing around with it. Here's what I did.
1) First, I tried to download a new song. I once again got no response or any prompt. As has been happening since this problem started, there was no download progress pop-up window, and no indication that any download has been completed or song added to the music player.
2) I hit the download list button. Here I can see the song that I was trying to download. It's shown at 0% and only few KBs downloaded. I can also see some of the other songs that had tried to download previously but it did not appear in the music player. Those songs are shown as 100% complete.
3) Next, I selected the song that I was trying to download, hit the 'options' button and select 'resume download'. (the other option is 'cancel download'). Now it's downloading as usual.
4) Then I selected each of the 100% downloaded songs in the list, and deleted them one by one. Note that the error message 'file not found' still comes up, but just ignore it. Cos it actually did delete the files. (Sometimes you gotta delete it twice. I had one song which after deleting it, it was still there and I had to delete it the second time before it disappeared from the list)
5) Before I know it, the song that I was downloading is already to the music player list (though there was no message prompt to inform that it has been added).
Now all my subsequent downloads are all like normal before the problem.
I dunno why but somehow doing that works for my device. Hope it works for yours too.

Do Zen Stones come with music already on them?

I bought a couple of Zen Stones off ebay for my kids. They were listed as new sealed in the box. But when we got hem one' s pakcking had the back torn off of it. Both of them aleady play music. So I'm trying to determine if these are really new, so do they come with music on them already? Also, the part of the package that is missing also has the serial number on it. Iunderstand I will needt his serial number to download some things. What will I need the serial number to download? Do you recommend demanding a new player so I will have the serial number?
Thanks.

I don't have a Zen Stone, but my other Creative .mp3 players came with a few sample tracks on them.
The Zen Stone's serial number should be on its back.

Comes With Music no Play Rights

I've just bought a 5310 pay as you go Comes with Music package, everything installed without a problem and I can download whole albums - however I can't play anything on my registered pc and I can't transfer to the 5310.
The properties on the the downloaded music files show no play rights and I get an Unexpected error CD002781 whenever I try to play anything. The Music application says the PC is registered. Has anyone else had this problem?
Solved!
Go to Solution.

Could you try to reset the DRM folder on your PC?
Before you proceed with the following, please note that you will lose the licenses for all Windows Media DRM content when resetting your DRM folder for any
The Comes With Music content will be able to get another licenses from the Nokia store, so that will not be a problem.
To reset the DRM folder do the following (intructions for vista and XP from www.music.nokia.com/support):
If your computer has Microsoft Windows Vista:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Computer > Organize > Folders and search options.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/ProgramData/Microsoft/Windows/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.
After going through these five steps you should be able to play your tracks.
If you computer has Microsoft Windows XP:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Run, type "control folders", and press Enter.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/Documents and Settings/All Users/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.

Reinstall comes with music on new pc

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