Reinstall CS4 product

My working place need to change new mac pro and reinstall cs4 product which is upgraded from cs3.3 via free upgrade campaign in 2008. but I can find registered cs3.3 licence key in past record only. If I reinstall cs4 which downloaded from online resources, what should I do?

You will need to find the serial number for the older version in order to install. If you registered the software when you originally installed it then your serial number should be available thru your Adobe account online.
Find your serial number quickly
If you remain unable to obtain it then you will need to see if you can gain the assistance of Adobe Support directly using chat.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

Similar Messages

Having to reinstall our CS4 Production Premium

I went to the volume license section but the installer is not working. You cannot select any of the apps to install. You can only click the install button and then it takes you to a screen that says preparing to install and nothing happens. the installer is not working. How can I reinstall this product I purchased?

Adobe has made no announcement about CS6. The best time to buy anything is when you need it.
Here's a link to the MC upsell from CS4 PP: http://amzn.to/tvwPq5
Bob

Enabling Installation of CS3 and CS4 products that will not install on Windows 7 64Bit.

Adobe installers are not known for their helpful or forgiving ways & I have more than once had to reinstall Windows when installation of CS3 and CS4 products has failed with patently inscrutable errors.
The background to the current issue that I was attempting to install PS CS4 on a W7 system which already had CS CS3 installed. The CS4 installer threw up inscrutable messages indicating that the installation could not proceed and to contact Adobe (they are joking right ? Their phone & web support is notoriously UN-helpful).
After reading through threads suggesting that I uninstall CS3, apply CS3 and CS4 cleaning scripts I was in exactly same position I have found myself in on least 2 occasions with WinXP. By this time I couldn't event get CS CS3 to reinstall!
Then I decided to review the event log and found a number of installer events thrown up by the Adobe installers resembling "Error 1402. Could not open key: UNKNOWN\Components\xxxxxxxx".
I tracked down this very helpful solution which allowed me to change the registry permissions on the parent key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components and propagate the new permissions down to the child keys.
http://www.okino.com/conv/changing_windows_registry_permissions.htm.
My advice is to follow instructions for "A More All-Encompassing Solution" and propagate the permissions right down to all the child keys as I could see a number of separate adobe installer errors in the event log. Also note the instruction to change the Owner from 'System' to 'Administrators' in Advanced settings. This is necessary in order for the Permissions change to be accepted and replace all the child object permissions.
As with most registry changes good advice to backup your registry hive first (although I didn't; by this time I was already expecting to have to reinstall Windows) and restart your system after making the registry changes before attempting to install / reinstall CS3 or CS4 products.
Hope this solution works as well for others as it did for me as the Adobe support on this issue has been next to useless.
[P.S. Q: Did you hear the joke about the guy who worked on product installation at Adobe rocking up at job interview with 'Adobe Installation Project Team' on his Resume? A: That that is the joke! If you wanted another job in installation development you would hardly admit to experience at Adobe ;)]

John Joslin wrote:
We don’t want people messing with the registry when they don’t need.
My apologies John I didn't realize that I was addressing the official custodian of Photoshop.
Incidentally my advice is intended for others in a similar situation who find themselves stalled during installation and otherwise contemplating a re-installation of Windows. I believe this would be obvious to most forum participants who had actually read my original post.

Need to uninstall-reinstall CS4

I have CS4 Design Premium on a Vista Biz 32 bit
system. It's not an upgrade but a new purchase. The only trial CS4 product I had
was DW which was removed long before installing CS4. The original install seemed
fine...no known issues. Been successfully using PS, InD, DW & Illustrator.
Just learned that my Flash install doesn't work...also my Distiller.
I have a ticket with Adobe. They said I had too
many fonts installed which seems like a crock. But I managed to get down to 230
fonts and tried a new install of Flash from Safe Mode. Still no joy. I didn't
know at the time that Distiller was also broken. I'm not sure if trying the
CS4Clean Script is appropriate or not. I haven't wanted to uninstall my working
stuff as I'm WORKING!
But I have an open day on Saturday. So what would
be the most effective approach to try to get my entire suite running? I don't
want to loose what I already have working. Should I do a complete uninstall, run
the clean up, reboot and then try a complete new reinstall? Are the fonts an
issue? Should I get them all off again? I know nothing else can be open
including AV. Anything else I need to know to make this work? I do not want to
spend my entire weekend on this.
Thanks,
Sheila

I feel like I'm talking to myself here...but I'll keep posting on the off
chance SOMEONE will help me?!!!
Did you know Adobe Tech is closed on the weekends? I sure didn't. That was a
big disappoinment. So I went it alone today and got absolutely nowhere...
Here's what I just posted to them...
I got down to 220 fonts despite everyone on the message board saying they
have 1000+. I completely removed CS4 including using Windows Install Clean
up and CS4 Clean also. I rebooted, had everything closed and off (AV,
firewall, no internet connection)...reinstalled. Experienced the following
issues:
1) when installing it says I need a Vista service pack but I'm up to date
2) every time I right click on anything it initialized Acrobat Installer
again. This was my previous ticket which you guys never solved. But I solved
it using Windows Install Clean Up. So I'll do that again this time.
3) When I tried to uninstall Adobe Media Player I got the attached error.
4) When I first rebooted after install I got a error that there was already
a copy of Distiller running.
5) I STILL cannot access Flash (all other programs appear at this time to be
functional). It always crashes at the same point, when it's building the
workspace.
The only trial version I had installed was for DW and it's long gone and
cleaned off. I still have CS3 installed. This is not an upgrade but a full
new version.
I have a lot of time into this. Your response time on the last issue was
more than a week and by then I'd solved the problem. I was going to try to
work with tech on the phone today but you're not open on the weekends!
Pretty sad. I hope I get some timely and helpful answers from you this time.
I don't know what else to try.
Thanks,
Sheila

How do I reinstall CS4, as my serial number from CDs (and my Adobe account) is rejected?

I have CS4 Production Premium. My PC computer died and I have to reinstall CS4 on a new computer. I have the serial number on the CD packet (confirmed on my Adobe Account using my Adobe ID), but the program rejects this with a red cross. I have loaded the program but obviously it is merely on Trial status at this stage. I should be very grateful to receive help in activating this product.

Error "The serial number is not valid for this product" | Creative Suite
read this one too. there's a link if you still need help. it was also on the previous link i posted.

Error: 6 after reinstalling CS4 on new Macbook (Mavericks) from back up drive (no CD-rom drive).

My old Mac died. I purchased a new Macbook Pro with Mavericks. I had purchased CS4 installation discs, but cannot use them to reinstall the software since the new computer does not have a CD-rom drive. I tried to reinstall the Adobe software from my back up drive. When I try to open the software, I receive an error message: "Error: 6." The steps listed on other postings for correcting this problem do not work, and I obviousuly cannot reinstall the software without a disc drive. Is there a way to reactive the license?
Things I've learned while trying to remedy this problem:
-- There is no FlexNet Publisher file to delete -- it doesn't exist in my file system.
-- License Recover App won't open (isn't supported by my system)
-- Changed all permissions to "Read and Write" -- still get Error: 6
Now what?

gibbonyc,
Here are Adobe pages for downloading CS6, CS5, CS4, and CS3:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs5-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
http://helpx.adobe.com/creative-suite/kb/cs3-product-downloads.html
Have you the registration serial number still?

I want to reinstall CS4 as it has been doing some strange things regarding printing, etc. However, when I did this before, it created a major problem and I ended up buying a new computer because no one could figure out why it kept hanging up during the in

I want to reinstall CS4 as it has been doing some strange things regarding printing, etc. However, when I did this before, it created a major problem and I ended up buying a new computer because no one could figure out why it kept hanging up during the installation. Hours on the phone, no results. I'm scared to do it on this computer. Should I try? Not even the Adobe support could get it resolved. I believe it was somehow reading a product number that could not be deleted or something, and nothing worked.
Message was edited by: Doug Doug

Hello, as an addition:
In your case I would download a really new trial version of your program(s) in question and change it/them into a "real" version later, BUT because you said, that you "re-installed" already, so it will become a little bit more complicated. It would be necessary that you have to use "Adobe Creative Suite Cleaner Tool" as Keith wrote.
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I for may part - as it seems unlike you - had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
Hans-Günter

Cannot Uninstall or Update Acrobat or other CS4 Products in Windows 7

I have been trying to use the kb404307 to update Acrobat and have not nad any luck. I also decided to unistall the whole CS4 suite and the installer reports that there was errors uninstalling all of the CS4 products.
Anyone else having these types of issues?
Windows 7 x32
3.06 GHz INtel Duo
6GB RAM

Was finally able to unistall CS4 products and then reinstall and apply all necessary updates. Used Windows Install Clean Up to uninstall all CS4 products, then went to Programs and Features to uninstall again, then used Install CDs to re-install.
All is updated and working properly now.

Installing CS4 Production Suite -- CS3 Remains in Tact?

Probably a dumb question, but when I purchase my CS4 Production Suite upgrade, it's a completely new install, yes? CS3 applications are unaffected across the board I assume.
I'm excited to get CS4 on board, but I have a lot invested in AE CS3 as far as plug-ins go and am watching/waiting to see when my plugs will be CS4 compatible.
Thanks for the thoughts.
David Jolosky

One point of caution. There's a known issue where uninstalling CS3 after having both CS3 and CS4 co-installed will cause a problem with Adobe Media Encoder. It will crash with an error about source file not found. So if you must have both versions installed for a while, please remember to uninstall CS4 and reinstall it AFTER you remove CS3.

Reinstalling CS4 after deleting the files without using the uninstaller

Hi I didn't know that I have to use the uninstaller to uninstall my adobe CS4 products on my mac. My photoshop was giving me problems and I decided to reinstall it. However, I uninstalled it the normal mac way i.e. simply deleting it. Now I'm having trouble reinstalling as the installer always fails. Any way to resolve this?
Thanks!

However, I uninstalled it the normal mac way i.e. simply deleting it.
That hasn't been "the normal Mac way" for the last decade... Run the Creative Suite Cleaner Tool, reinstall.
Mylenium

Trying to reinstall cs4 on my old G5. doesnt recognize previous version when I select it from drop down menu and put in serial #

I'm trying to reinstall CS4 on my G5, but when I put in the serial number it doesn't recognize it. I installed Creative suite premium without trouble but can't get beyond that. My G5 isn't an Intel processor so cant go out and buy new software. I have discs and sn #'s.

Piper and me it looks like you have a full version of Photoshop CS4 registered under this account. Have you tried downloading a fresh copy of the installation files from Download CS4 products? If so is there any event which occurred on this Mac which is leading you to need to reinstall Photoshop CS4?

TROUBLE RE-INSTALLING CS4 PRODUCTION PREMIUM

I was having trouble exporting videos from CS4 Premiere through Encoureso I attempted to reinstall the program disk for CS4 Prouction Premium. I ran into several errors so I attempted to uninstall all of the programs and was unable to uninstall - yet I was also unable to open any of the programs. After contacting Adobe I was directed to use CC cleaner to uninstall the programs. Since then I have been unable to reinstall the CS4 Production Premium Suite from the disc. I get the following error: "Setup has encountered an error and cannot continue. Contact Adove Customer Supoprt for assistance." I have been unable to contact customer support. Not sure how I am to proceed with re-installing my programs.

Nobody can say anything without some system information and install logs
Mylenium

How do I reinstall CS4 on my laptop without a CD

I had to recently reinstall the OS on my laptop. When I did, i lost all of my programs including CS4. I was never mailed a CD when I purchased the software from Adobe, just an electronic download link. How can I reinstall the software om my laptop ?
Thanks

Download CS4 from http://helpx.adobe.com/creative-suite/kb/cs4-product-downloads.html
Install then enter your serial number to license it.

Trying to reinstall cs4. after download and setup finished, program not installed.

I have had to download cs4 from my account in adobe to reinstall it. After downloading and extracting and running set up file....it goes through the motion but never asks for my serial number and doesn't install the program.

Without system info and other details like what CS4 product you are actually referring to nobody can say anything.
Mylenium

When i try to open photoshop this shows up Please uninstall and reinstall the product. If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen. Error: 16

i had to take my photoshop file into a hardrive because my dad was going to give me a new Mac and when things didn't work out and went back to my old one i use the time capsule thing to save everything before but didn't give me photoshop so i physically moved the file and tried to open it but then this error shows up
Please uninstall and reinstall the product.
If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 16
and when i click the uninstall app on the file it tells me this
The alias “Uninstall Adobe Photoshop CS6 2” can’t be opened because the original item can’t be found
and when i click fix alias i click on photoshop and the app just turns into photoshop and i just run in circles
please help thank you

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Download CS6 products
Mylenium

Reinstall CS4 product

Similar Messages

Maybe you are looking for