Reinstall Lightroom with a serial number?

I had to refresh my pc which made me have to reinstall Lightroom 5. I was told to install as a trial, then enter my serial number. I tried that and it wouldn't accept my serial number. What do I do?

As dj_paige says you probably have the trial of the Creative Cloud version installed (this version cannot be activated with the perpetual license key). Uninstall the one presently on your computer this will not affect your existing catalog, preferences and other personal files. Then download LR 5.6 from the link below, install and insert your serial number and it should work fine.
Product updates

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I bought lightroom 5 last december I install on my old PC. But today I buy a new Mac and I try to reinstall my lightroom with the serial number and it's said it 's wrong number. Can have a new number?

I bought lightroom 5 last december, I install on my old PC. Today I buy a Mac and I try to reinstall my lightroom with the serial number I have. It's said wrong number can I have a new number?

This is a user to user forum so there is no one here to provide you with a new serial number or to reset your serial number.
It is possible that you are trying to activate an installation of the Creative Cloud version of Lightroom. It is not possible to do so with your License Key. You need to uninstall the existing version that you have installed. This will not interfere with your catalog, Preferences or personal files, it will just remove the application.
Then download the perpetual license from the link below. Install and it should accept your license key just fine.
Product updates

I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?

I started a trial of creative cloud and downloaded lightroom. I decided to buy lightroom on amazon because I liked it. Now when I try to license the trial version of lightroom with the serial number, it says it's invalid. Why?

The standalone version and the CC version are both the same exact program, but the licensing is completely different. It will be necessary for you to uninstall the creative cloud trial version and then install the one you purchased from Amazon. After you install, you will be able to open the same catalog and continue from where you were.

How do I reinstall Aperture with only serial number?

I had to have a new hard drive installed and due to software corruption on my old drive I had to erase any software. My photo library was in Aperture and I can not access any of my images. I upgraded from a free trial and only have a serial number for version 3.2.4. How do I reinstall Aperture without having to repurchase the download? Thank you for any advice!

Try if this download link for the trial version still works: if yes, you can install Aperture 3 from this link, then unlock it with your serial number:
http://appldnld.apple.com.edgesuite.net/content.info.apple.com/Aperture/061-8328 .20101020.AprE3/ApertureTrial3.1.dmg
Then use software update to upgrade to 3.3.
Keep a copy of the Trial installer, just in case you ever need to reinstall.
Regards
Léonie

I am reinstalling Lightroom 5 and serial number entered is invalid

My system was rebuilt and getting back to the install disk for Lightroom 5.0 where I enter my serial number associated with the install disk and the system will not continue indicating the serial number is invalid. I have entered it several times to make sure it was entered properly to no avail.

Richfroisness are you utilizing the serial number listed under your account at http://www.adobe.com/. You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If so are you installing from the installation disk or did you download a fresh copy of the installation files? Finally what operating system are you using?

Installed Lightroom with required serial number and had PC scrubbed due to virus. Now I can't find sn so can't load lightroom again.

I may have had an insert with disk when purchased but it was over a year ago and I am unable to locate. I have original packaging and disk. Can you help me?

Try this: Find your serial number quickly..
Benjamin

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was

I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@

Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care

I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

I Don't have access to the previous computer on which i installed the photoshop, the m bord is broken and i have a new computer, how can i reinstall on my new comp' with my serial number?

You are allowed to have two machines with activated installations, so if you only had one installation, you still have the option to install on a second without doing anything further than that. If you originally downloaded the purchase thru Adobe then you might find a download link available in your Adobe account online. You can also download thru the following page if you can find your version:
Download and Installation Help -
https://helpx.adobe.com/download-install.html
You can have the first installation deactivated to free up the activation and have it available for another machine again as well. YOu need to contact Adobe Support thru chat for that. For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

I have Creative Suite Design and web premium 6 -with a serial number. I have reinstalled my computer

I have Creative Suite Design and web premium 6 - with a serial number. I have reinstalled my computer, AFter installing the CS6, from direct download from my Adobe, again it will not accept my serial code, and the information is: " the serial you provided is valid, but a qualifying produkt could not be found on this computer."

Pat
thank you for replying.
Yes - I have upgraded to cs6 / Creative Suite Design and web premium
It directs me to this page - Choose the product you own -
The Design web 6 is not in the provided list - SO do I have to install the earlier version first?

I lost Lightroom 5 bought in Dec 2014 and want to download another copy with a serial number. It is not available on the Adobe website and Im not interested in Lightroom CC. Can you direct me to an appropriate website? Thanks Frank

I lost Lightroom 5 bought in Dec 2014 and want to download another copy with a serial number. It is not available on the Adobe website and Im not interested in Lightroom CC. Can you direct me to an appropriate website? Thanks Frank

Lightroom - all versions
Windows
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh

I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is inv

I am trying to license my recent download of Lightroom 5 onto my recently purchased Macbook with the serial number of the disk I purchased last year for my Windows PC (an upgrade from Lightroom 4). I receive an error "The serial number you entered is invalid". Why does CC not recognize this as a valid serial number?

Soyouca how did you install Photoshop Lightroom? Please uninstall the current installation using the uninstaller located in Applications/Utilities/Adobe Installers.
Once Photoshop Lightroom is removed please download a fresh copy of the installation files from Adobe - Lightroom : For Macintosh. The update contains the full installer so please download the latest version of Photoshop Lightroom 5.
You may be asked to enter your serial number for Photoshop Lightroom 4. You can find information on how to locate the serial numbers under your account at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

How to reinstall a disk--with no serial number

My Photosop Elements 9 program recently has been sending me "disk error" messages. Today I uninstalled it, planning to reinstall it. i have the disk, in a clear case--with absolutly no information about a serial number. Unfortunately, I apparently did not register the disk. Now, to reinstall, I need a serial number. What's the process now of being able to reinstall?

you'll probably need to contact adobe support but i'm not sure they can help you, http://www.adobe.com/support/chat/ivrchat.html
here's help for where to check for your serial, but i'm not sure this will help you either, http://helpx.adobe.com/x-productkb/global/find-serial-number.html

HT4812 I recently fixed my computer and need to reinstall logic pro 9 but I can't find the booklet with my serial number, is there any other way I can get the serial number for logic pro 9 (box)?

I recently fixed my computer and need to reinstall logic pro 9 but I can't find the booklet with my serial number, is there any other way I can get the serial number for logic pro 9 (box)?

If you still have the receipt or other proof of purchase, you can ask Apple to send you the serial. Otherwise, bad luck mate.. Good news is, you can now buy Logic Pro 9 from App Store for just 199 USD

LOST MY CD WITH THE SERIAL NUMBER , I NEED HELP TO REINSTALL SOFTWARE

I HAVE AN USB 2.0 TV TUNER VOX , I HAVE LOST MY CD AND MY NOTEBOOK .
I ALREADY DOWNLOADED THE SOFTWARES : MSI PVS AND WIND DVD CREATOR PLUS , BUT I NEED THE SERIAL
NUMBERS .
THEY WERE ON THE SURFACE OF MY LOST CD.
CAN ANYBODY HELP ME ???
I NEED THESE SERIAL NUMBERS..
THANKS A LOT......

look in the TV@nywhere Master FAQ up top, there is a link in there with the serial number for MSIPVS...
and please don't type in CAPS as it is considered SHOUTING and is not polite

My Lightroom 5 upgrade serial number not showing up on My Products page; chat support useless

I purchased a Lightroom 5 upgrade license on July 25th. I didn't receive a confirmation email but my serial number was displayed on the order summary page after purchase. I tried registering the serial number repeatedly through the My Products page but for some reason the serial number wasn't showing up, even though the registration process reported a successful result. Furthermore, Adobe products bought from the Adobe store should automatically be registered according to Adobe's web site. Apparently this must have failed. I need to reinstall Lightroom 5 but the serial number is still not showing up on the My Products page. I just spent an extremely frustrating hour with Adobe "Live" chat who did nothing but send me in circles and repeat the same canned responses over and over again.
I'm currently on hold with "phone support" but I'm not optimistic as I've been on hold for 28 minutes. The only other support option was a link to this forum, hence this post. Hopefully someone from Adobe can retrieve my serial number and contact me. Failing this my only other option will be to contact VISA and open a claim.
My comical-if-it-weren't-so-sad conversation with Adobe support:
Hi, there are 36 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 35 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
Hi, there are 31 customer(s) in line ahead of you. We'll be with you as soon as possible. Thank you for your patience.
You are now chatting with Bhagawan.
Bhagawan: Hello! Welcome to Adobe Customer Service.
Joel: Hello
Bhagawan: Hi Joel.
Joel: I need to reinstall Lightroom 5 but my serial number is not showing up under My Products & Services on the website
Joel: I bought a Lightroom 5 upgrade back in July
Bhagawan: I will be glad to check and help you with this issue.
Joel: For some reason the product registration is not showing up under my account. I have my VISA transaction info if it helps you find my purchase.
Joel: Thanks
Bhagawan: I'll be right with you.
Joel: ok
Bhagawan: Okay.
Bhagawan: May I know the email address, please?
Joel: ******
Bhagawan: Thank you.
Bhagawan: Let me check on this.
Bhagawan: For security reasons, could you verify your complete name and billing address as mentioned on your account please?
Joel: Sure:
Joel: Joel ****
Joel: **********
Bhagawan: Thank you Joel.
Bhagawan: Joel, I see that your serial number is registered under your adobe account, please sign out and sign in your adobe account click on My Products and service information to retrieve the serial number.
Joel: I only see Lightroom 4 ... not Lightroom 5.
Joel: But I'll try
Joel: Give me a sec
Bhagawan: Sure.
Joel: Nope...still only shows Lightroom 4
Joel: Products in use Version Platform Registration date Lightroom 4 Mul October 4, 2012 Register new products
Bhagawan: Okay.
Joel: Not sure why it isn't showing my upgraded license for Lightroom 5
Bhagawan: Please give me a minute or two.
Joel: ok
Bhagawan: Sure.
Bhagawan: Thanks for staying online.
Joel: np
Bhagawan: Joel, In this case, I'll transfer this chat to our Concern Team to check and help you with the serial number.
Joel: ok
Bhagawan: Please stay online.
Joel: ok
Please wait while I transfer the chat to the appropriate group.
You are now chatting with Naveen R.
Naveen R: Sorry for the wait. Please do stay online.
Naveen R: Hello! Welcome to Adobe Customer Service.
Joel: ok
Joel: Hello
Naveen R: Hi Joel.
Naveen R: I understand that you are unable to locate the serial number.
Joel: I purchased Lightroom 5 on July 25, 2013 as an upgrade for Lightroom 4. I need to reinstall Lightroom 5, but my serial number is not showing up in the products & services page.
Joel: I looked through my email receipts and couldn't find an order confirmation (or anything from Adobe related to my recent purchase.) After purchasing the upgrade, the serial number was displayed and I thought I had registered it using the Adobe account portal
Joel: Apparently, this didn't work. I have my VISA transaction information if required.
Naveen R: Thank you for the information.
Naveen R: I will be glad to check and help you with that.
Joel: Thanks
Joel: As I mentioned to the previous agent, when I got into My Products on the Adobe portal, I can see my Lightroom 4 info, but the Lightroom 5 Upgrade info isn't there.
Joel: got = go
Joel: sry
Naveen R: Thank you for waiting. One moment please.
Joel: ok
Naveen R: I'll be right with you.
Naveen R: Sorry for the wait. Please do stay online.
Joel: ok
Naveen R: Thank you for waiting. One moment please.
Naveen R: Sorry for the wait. Please do stay online.
Joel: Will it take much longer?
Naveen R: Let me check on that.
Joel: Are you alive?
Naveen R: I'm sorry due to application error I'm unable to check on that.
Joel: Can I please get a phone number to call? My only other choice would be to open a claim with VISA for fraud since Adobe seems unwilling to help in this matter
Naveen R: I will provide the steps to locate the serial number on your Adobe account.
Joel: I already know how to look for a serial number. The problem is that it doesn't show up in the Adobe account portal.
Naveen R: Please login under a different browser.
Joel: Already tried. Used IE then Chrome
Naveen R: Delete the cookies refresh your browser.
Joel: Same problem
Joel: Please provide me with a number to call
Naveen R: *Once you login to the Adobe account, click on "My products" under the "My products and services".
Naveen R: *There you can locate the serial number which you have registered.
Joel: I've already done that.
Joel: It is NOT listed
Joel: Which I've been saying for the past 40+ minutes
Naveen R: May I know the email address you logged into Adobe account?
Joel: ******
Naveen R: Thank you.
Joel: ...
Naveen R: Thank you for waiting. One moment please.
Naveen R: I see that your serial number is registered under your account.
Joel: Lightroom 5
Naveen R: I will provide you the serial number via email after ending this chat.
Joel: ok but please make sure it isn't Lightroom 4 but my Lightroom 5 serial number
Naveen R: Yes. Due to some technical error you are unable to locate it.
Joel: ok please send the serial number
Naveen R: Sure.
Naveen R: Is there anything else I can help you with?
Joel: No
Naveen R: You are welcome.
Naveen R: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
This chat session has ended.
Thank you for contacting Adobe.

OK, I was able to recover my previous system's image and thankfully it appears you can get the serial number from Help->System Info. I attempted to register the serial number again via the My Products page and while it indicated that the registration was successful, we'll see. At least I should be able to install LR5 on my new machine now.
Edit: I also just discovered that the serial number is listed under My Orders, but not under My Products. Weird. In my defence , I never thought to check My Order history because I never received a confirmation email and the order wasn't listed after purchase...even as late as mid-August (when I last checked.) Very strange but it's all good now.
Edit #2: OK now I just feel silly. I just received an email from Naveen with an actual support case AND the correct serial number. So, I stand corrected. The Live Chat process still felt incredibly long with some seemingly canned/automated responses but, in all fairness, he did get back to me. Thank goodness I washed both feet today...

Reinstall Lightroom with a serial number?

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