Reinstall not working

I have Tungsten e2 and gave it to my son. As I tried to install the software installation cd on his computer, it keeps holding up about 85% through the installaion process and will not complete ( have tried 5 times and it stops at the same exact spot). However, if I remove the cd, the Palm desktop and quick install icons show up on my desktop.A bigger issue is I cant find Docs to go anywhere on the computer, or in the Palm desktop and if I recall from my install and what I read here, it should be installing from the cd. While I can open Palm desktop, there is nothing there about documents so I'm pretty sure not everthing was installed. Anyone have any suggestions? I have had no other issues with the computer and its XP home with plenty of ram and hard drive avalable.
thanks
Post relates to: Tungsten E2

Hi, and welcome to the Palm Community Forums.
Not sure what's happening with the software installation issue, but you might try doing a "clean unininstall" and try it again. Instructions for a clean uninstall are found in this thread.
As for Documents To Go, this desktop application does not install automatically with the rest of the Palm Desktop software. You have to do it separately...typically when you install the disc it will present you with a menu to install additional software. If it doesn't, you can find the desktop application on the disc by using Windows Explorer and browsing the folders on the disc. The application file will look something like dxtg.exe but since I don't have an E2 (or an E2 disc) I can't tell you its exact location.
Post relates to: None
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

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