Reinstall of earlier Illustrator software problem

Re-installed windows XP Pro operating software and am in process of reinstalling Adobe programs up to CS3. Photoshop 4.0 and 8.0 installed no problem. However Install of Illustrator 8.0 went normally but when I try to open the program I get "Illustrator will not run". I have Illustrator from 4.0 to CS3. Will I have to install Illustrator versions all the way back to 4.0 to get the later versions to load and work?

Huggybub you should be able to install CS3 without installing the remainder of the software. After you enter the serial number for the Creative Suite 3 upgrade you will be prompted to enter the serial number from a qualifying previous version software title.
If you need to download the Creative Suite 3 installation files please see http://forums.adobe.com/message/5418120#5418120.

Similar Messages

MacBook Pro 13" Early 2011 Backlight Keyboard Not Working?! Software Problem...

So my "MacBook Pro 13" Early 2011" backlight keyboard hasn't been working. I have tried LabTick today, doesn't fix anything. Even in high or low lighting situations (dispite the Adjust keyboard brightness in low light being off) doesn't like to go on. It doesn't give me a circle with a cross like it does with that box checked in day light. It shows on the screen the
16 dots fully light after hitting F6 fully, just it doesn't light up. I one time had to reset my Mac OS at the Apple Store, it fixed the problem, but when I restored with a time machine backup, it went back to this software problem. How can I fix this?! What is wrong with my OS? Mountain Lion? How can I fix this?!

If it does not detect the display automatically, try going to system preferences>displays, click detect displays.

Having software problem, Windows 7 Home, how to format and reinstall

Having software problems, Windows 7. I have the HP P6510 desktop. I have backed up my data to ext. drive, and I have the Windows 7 Home CD which I purchased.
Most of the reading I've done to "format & reinstall" seem to say I don't need to format...just put the Windows 7 CD in and restart...is that all I have to do...I don't have to format the HD?
If I have to "format" the HD, how?
PS:(Last time Computer was in for repair, they replaced the Windows 7 program so product numbers may be different.)

Hi:
You may want to read this step by step tutorial to install W7.
http://pcsupport.about.com/od/operatingsystems/ss/windows-7-clean-install-part-1.htm
However, to answer your question, you should not need to repartition or format the hard drive unless you want to.
Windows 7 will install on the current windows partition creating a windows.old folder, which you can delete after W7 is installed.
Having the windows.old folder is nice for folks like me who forgot to save a file or folder. You can just browse to the Windows.old folder and retrieve any file or folder you want and copy it to the new windows installation.
When you are sure you have gotten all of your files from the windows.old folder you can delete it by launching the disk cleanup utility and then click on the Cleanup System Files button in the disk cleanup window.
Then just check the windows.old folder on the list of files and it will be deleted once you hit the OK button.
If you delete partitions and reformat, you will lose the option of having the windows.old folder.
The tutorial at the link above will step you thru the process of formatting the drive.

My macbook pro 15 mid2010, crash every time in the last month. What can i do? Is a hardware or software problem?

The problem is that my mac is working very well, in soft programs, like browser or text editing, and then stop. Stop for one eternity, until i do a hard shut down.
After this situation apper´s many times, in a single day, i went to a apple service store and left my mac to repair. At first, the tecnhical manager told me that happens a lot, and the problem are in the logic board. Well, when i pick up the mac, he told me that was a software problem and was solved with the instalation of 10.8.5, but in that same day, he crash 3 or 4 times, in different way´s. Now, he crash´s and restart alone, and at the first try don´t restart appearing one message on the grey screen.
I don´t know what is this problem.
Someone have or had this problem too?
What is the solution?
Thanks a lot...

Maybe find a local who can translate for you. I don't know what to tell you for dealing in another country for service on your computer.
I can offer you something you can do if you want to give it a try. You'll need a backup of your data in your Home folder because you need to erase the drive. You'll also need a solid, preferably fast, internet connection.
Install or Reinstall Lion/Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

MBP 2011 GPU failure or software problem?

Hello there,
since Januari 1, 2015 my Macbook Pro 15" (purchased in 2011) is having major problems! How things started:
I was just watching a movie on Netflix, pauzed it, went to the toilet and when I came back my MBP had a black screen. I could hear the fans working (when I pressed my head against the keyboard) but it did not respond to anything. All I could do was a hard reboot.
After reboot I got the Apple logo, but the screen looked not as smooth as before. When I looked closer I saw very thin, horizontal lines (color pink/brown?) across the entire screen. These lines were not perfect. They had a small break in the middle. After the Apple screen I got different results:
- White/Grey or maybe very pale blue-ish screen -> Does nothing behind this
-----> This is also the most frequent result of a boot
- Normal blue screen -> Checkered screen -> Back to the blue screen to end with a Kernel Panic screen
Since a few days I can "normally" boot again but it crashes after a while. I don't know what the trigger is. It may be coincidence but it always crashed when I tried to go on the internet or used an application wich used the airport (also used a cable). Maybe important to mention is that this "normal" boot happens after the "checkered" screen mentioned above.
-----> The "crash" in this normal boot happens like this:
- Total freeze of the MBP
- Crashes on a black screen (like I had before)
- Crashes on a dark blue/purple(?) screen -> This is also the most frequent crash after a "normal" boot and happens faster and faster.
Safe boot: Sometimes a normal screen but most of the time a screen with pink, very low resolution bands (vertical) across the screen.
When I tried searching for solutions on the internet I immediately came across this:
http://www.mbp2011.com/
The screens show exactly what I'm experiencing. The culprit in this case: GPU failure.
BUT, isn't it strange I don't have any glitching (apart from the boot in safe mode, the Apple Logo and the checkered screen) or distortion on my screen, that it sometimes has a clear screen, like nothing is wrong? Unlike many of the people with the GPU failure, I CAN boot the MBP with a normal screen, only it isn't very stable and it is only occasionally.
Things I've done so far:
1. Reinstall OS X (10.6.7) from the original installation disc.
2. I have tried NVRAM and PRAM (cmd+option+P+R), no change.
3. Verbose-mode (cmd+V). (the last thing I could see was something about the Airport) I did this 2 times. First time it crashed on a black screen after the Verbose-mode. Second time it got stuck on the grey screen.
4. Single-user Mode (cmd+S). Everything looked fine, no errors on hard disk.
5. Start in Safe Mode. (Shift). The bar doesn't load until the end but it boots in safe mode, but with the pink bars on the screen
6. Re-apply of thermal paste on GPU
The programmer at our work has over 30 years of experience with Apple and has never seen something like this. He also doesn't understand why it would be a hardware failure, because the glitches are "symmetrical", it can boot "normally" and he can't find anything wrong with it. He is now looking for something in the software wich may cause the MBP to crash. Could it just be a software problem? As I said before: It could be a coincidence but the crashes (after a "normal" boot) always appeared after trying to connect to the internet, using the internet or using an application that uses the internet (like the App Store -> I was trying to download Yosemite, it crashed around 70% of the download). And in Verbose mode the last line said something about the Airport and then it crashed.
My MBP is a Macbook Pro 15" (bought in July 2011), 2 GHz Intel Core i7, 4 GB 1333 MHz DD3
AMD Radeon HD 6490M, Part nr. MC721FN/A.
I am running Snow Leopard OS X 10.6.8
I spent the last two weeks on the internet to understand that if it is indeed the GPU that is failing, the replacement of the entire Logic Board is necessary, wich is VERY expensive... This cost would be more or less ok for me, but I read about failing after replacement, a LOT. Why would I pay so much money for a repair that only lasts just over 90 days? That is ridiculous!
Sorry for spelling/grammar mistakes, English isn't my first language and really thank you in advance. This MBP is impossible to replace (no money...) so I hope someone can help me.
Ask away if I did not provide any information that is necessary for troubleshooting.

Anyone?

My computer running Windows 8.1 no longer recognizes my 7th Generation Ipod Nano. I have removed and reinstalled the latest ITunes software and it still doesn't recognize my Ipod.

I previously installed my Ipod Nano 7th generation in Itunes, Windows 8.1. When I have recently connected, Itunes does not recognize it. I removed and reinstalled the latest Itunes software, but no success. Message says that Itunes sees an Ipod is connected, but does not recognize it. The USB connection is working fine, as I recharged the Ipod without problem.

Hello Lynn,
The article linked below details a number of troubleshooting steps that can help get iTunes to properly recognize your iPhone.
iPod nano: Error message saying that iPod could not be identified properly
https://support.apple.com/en-us/HT203350
Regards,
Allen

Windows xp pro stalls - blank screen- hardware or software problem?

Hi Guys,
My system is about one month old and has been awesome in performance and graphics.
Suddenly it (windows xp pro) stalls after flashing the windows loading screen and it goes blank. Looks like a software problem?
I am posting on this forum because when I check cmos, no hard drives are registered.
I can't get into safe mode, can't get past the administrator/user screen because no mouse operates here and can't select icons with the keyboard.(No admin passwords were set up anyway)
Booting from CD, repair console doesn't work because it can't find any hard drive.
Reluctant to do a complete reinstall because of precious stuff on the hard drive.
Using f8, "last known good..." just gives the same blank screen.
Using floppy boot, no other drives are recognized.
If my root directory has been wiped out by a virus or something, how come it gets past post and starts to load windows? If it's merely the graphics driver or similar not loading, how come the cmos shows no hard drive?
Is this a hardware or software problem? Any help much appreciated.

THE ANSWER !!
Hi Guys,
I finally got to talk to the guy who set up this system and he said that it is normal for RAID drives not to show on BIOS/CMOS. 'Think of it like a vrtual drive' he said. When the black and white initialization screen shows something like: 'Nividia Stripe-healthy'...then THAT is the hard-drive.
He said that as long as Windows was getting to the loading screen, that means that the computer itself was functioning okay, so don't worry about BIOS, the problem is a file corruption in windows, or virus etc.
Also he said that when trying to use recovery console or reinstall windows, because the system can only read the RAID drives through a SCSI interface, you have to load the Nvidia SCSI drivers from floppy by pressing f6 when asked to at the bottom of the pale blue screen (from Windows cd boot), before trying to do anything with windows (or windows will just tell you it can't read the drives, as it did before with me.)
So in the end, I reinstalled windows by that method and everyting seems fine so far. YAY!
Thanks you people for being kind enough to help someone out. I really appreciate it.

Need Help...Do I have The mother of all itunes software problems???

I am in desperate need of help. I have fried three new ipod touches in two days. I Purchased a new 32GB 2d Gen ipod touch on Mon. 11/24. Worked okay till Friday 11/28. When I tried to sync with new additions, a warning came up “the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista windows warning “USB device not recognized”
When I disconnected the touch I found that it could not be started. Tried a forced restore pressing the sleep switch and the home button together. That did not work.
Brought the touch to my apple store genius bar on Saturday and they too couldn’t get it to work. They switched out the ipod with a new one. Brought the new one home connected it and it received the new ipod touch software download okay. But when it tried to sync the same problem repeated…the two pop up warnings as before and a second dead ipod!
I then synced my ipod classic with no problems, so it appears the itunes software is okay. I’ve scheduled another appointment with the local apple store genius bar again.
When I took the new fried touch back to the Apple genius bar, it was switched out again. It was activated (by the initial step ipod touch software download on their computer.
I brought my laptop with me so we could test the syncing. The syncing proceeded initially for several minutes, and then the dreaded pop up warnings appeared
“the ipod could not be updated, an unknown error occurred (9)” That was followed by a windows vista warning “USB device not recognized”
The new replacement ipod touch was also fried.
The tech gave me yet another new ipod touch. He had never encountered such a problem and advised me delete and reinstall itunes and call the APL CARE 800 support number and go over the problem with one of their techs who have a broad range of experience in dealing with possible PC related issues.
As my other ipod has no problem syncing from the same laptop (Dell Inspiron 1520 using Vista) I am wondering if the problem might be a corrupted Itunes software problem that affects only the touch and not the ipod classics.
Has anyone heard of a bad itunes software related problem? I googled this and could find no info. Thanks for your help!

If you click View, Show Sidebar you will see the other libraries under Shared in the left hand column. Click on the Library you want and you can expand it to select Music, Movies etc. Select whatever items you want and click import if you want to move them to your Library.
You will have to have all computers authorised with the relevant Apple ID's
Store > Authorise this computer...
This is separate from the Home Sharing username and password and is to allow playing of DRM Movies, TV shows etc from the other computer.
If both Computers use the same apple id this step is not required.

Windows xp and getting rid of all blackberry software problems

I am having major problems just uninstalling
-Blackberry Desktop Manager 5.0.1
-Blackberry Device Software updater
-Blackberry Device Software v4.5.0 for the Blackberry 8310 smartphone
-Blackberry Device Software v5.0.0 for the Blackberry 9700 smartphone
Using the Add/Remove in Control Panel gets me a Windows Installer msg that says
"The feature you are trying to use is on a network resource that is unavailable"
"Click OK to try again, or enter an alternate path to a folder containing the installation package "Blackberry
Desktop Software.msi in the box below"
Then in the "Use Source" is a path from a C temp folder.
Please help, I've tried reinstalling where I found the zip folder from what I thought was from the initial download/install but it had an error too. I can't find the 5.0.1 anywhere online to download and reinstall to be able to uninstall it.
Please someone help me.
Thanks,
At wits end and about to toss a laptop out in the ice covered yard!

Okay, I scrolled down to additional info and I have these questions:
1. What version of the Blackberry Desktop Software should I be installing and where to find it?
2. I am not running Vista or Windows 7 - I am running XP so #2 doesn't apply to me.
3. Do I need a "clean startup of Windows" to uninstall or will it give me the missing file?
I have seen this link to this page at least a 100 times today. It seems to be the standard answer for the issue but I don't see where it actually helps me solve the problem on XP.
I'm not a novice user but I'm in no way an expert either.
Thanks in advance.
INFO ON THE PAGE I AM REFERING TO:
Tips for installing the BlackBerry Desktop Software
Turn off any anti-virus automatic file protection features before installing the BlackBerry Desktop Software.
If using Windows Vista, Windows 7, Ensure the current profile has administrative privileges. Alternatively, when ready to install the BlackBerry Desktop Software, right-click on theinstallation file and select Run As Administrator.
To perform a clean startup of Windows, please refer to Microsoft for general information on how and why to perform a clean boot of Microsoft Windows. Navigate to the Microsoft Help and Support website at http://support.microsoft.com/ and review the following articles:
Perform a clean startup to determine whether background programs are interfering with your game or p...
How to configure Windows XP to start in a "clean boot" state
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Please complete the following steps: http://www.blackberry.com/btsc/KB02206
Reinstall the BlackBerry Desktop Software using the steps under the Additional information section and test once again.

Software problems

Since upgrading to Snow Leopard on my iMac, a number of my applications have ceased to work. I have done as many upgrades as I can but still some of them will not open - Adobe Photoshop, Dreamweaver and Cute FTP for instance (my most used applications). Is there an easy way to solve this without reinstalling all of the software?
On my Mac Pro, it has asked me to install 'Rosetta' to open these applications. I have no idea what that is but the iMac is not asking me to do this.
Common problem? Pain in rear end

Just to update you that actually CS2 is not incompatible and is now working fine. Only my ftp programme will not work now, and that it is not too much of a disaster. So Rosetta is the answer to all our problems when upgrading to SL.
Thanks for the help.

TS1567 i have uninstalled then reinstalled itunes to solve a problem with apple mobile device, but i get this message during the install. Service Apple Mobile Device failed to start. Verify that you have sufficent priveleges to start system services.

I Have reinstalled itunes to solve a problem with Apple mobile support, but during install i get this message. Service 'Apple Mobile, ( Apple Mobile Device ) failed to start. Verify that you have sufficent privileges to start system services. I'd appreciate any help on this.
Thanks bluebanana 66

Hi bluebanana 66,
Thanks for visiting Apple Support Communities.
There are a few reasons why you might receive this message after installing iTunes. You may need to verify that iTunes has been completely removed before trying to install again. See this article for the steps to completely remove and reinstall iTunes:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
http://support.apple.com/kb/ht1923
If the error message persists, see the "Additional troubleshooting" section of this article for some steps that can help solve it:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
Best,
Jeremy

DVD player software problem

Hi
I have an imac G5 and I am having problems with my DVD player software - previously it had been working OK. When I try and play a DVD it starts slowly with no sound and then stops after about 10 seconds. I have tried trashing the DVD player preferences and rebooting without success. I have also deleted and reinstalled the DVD player software from the OSX install discs using Pacifist but the result is the same. It does not appear to be a problem with the DVD drive as I can play the same DVDs on the computer using VLC software. I have checked for bad RAM using Memtest but it seems OK. Any thoughts? Is it a strange interaction between the DVD player software and the drive?

Hi Roger and Welcome to Apple Discussions ...
Try cleaning the disks.
If your movie stops and you see a disk error message, check the surface of the DVD for dust or scratches. You may need to clean the disc or the optical drive. Debris or residue may disrupt video quality or cause the movie to skip or stop playing. How to clean and handle CD or DVD disks
A movie will stop playing if there is a problem sending digital data to your digital audio equipment. For example, if you are using a USB or FireWire S/PDIF converter and it becomes disconnected from your audio device, then the video stops.
Make sure your digital audio devices are properly connected and turned on. If the video doesn't begin playing again, click the Stop button on the DVD Player Controller, then click Play again to start playing.
If you need to switch to System Sound Output, click the Stop button on the Controller, choose DVD Player > Preferences, and click Disc Setup. Then choose System Sound Output from the "Audio output" pop-up menu.
Carolyn

I have an iMac 20 inch early 2009 software osx 10.8.1(12b19)...i am not able to use my internet, outlook, or any messenger. tried troubleshooting, reseting safari, disabling firewall, deleted intego...still no internet

I have an iMac 20 inch early 2009 software osx 10.8.1(12b19)...i am not able to use my internet, outlook, or any messenger. tried troubleshooting, reseting safari, disabling norton firewall, deleted intego...still no internet. i did delete intego without uninstalling so im wondering if that caused the problem. everytime i try to open safari it displays this: Safari can't open the page: "http://www.yahoo.com/". the error is: "the operation couldn't be completed. Operation not permitted" (NSPOSIXErrorDomain:1)

Like nearly all antivirus utilities for OS X, Norton a/k/a Symantec and Intego are worthless junk that will cripple your Mac. Remants of one or both are most likely preventing Safari from communicating.
Search the forums for techniques to eradicate them - simply disabling them or dragging their apps to the Trash is not likely to be sufficient. Start by reading this procedure from Symantec:
http://www.symantec.com/business/support/index?page=content&id=TECH103489
For Intego: http://support2.intego.com/kb/index.php?x=&mod_id=2&id=214
... i did delete intego without uninstalling so im wondering if that caused the problem.
I believe you are correct. Download and run its uninstaller.

How to uninstall safari 4.0.3 so i can reinstall and earlier version

i removed all traces of safari and when i tried to install an earlier version it would not, citing there was a newer version already installed. it would only install 4.0.3, which does not work. 5 minutes into it and it still would not load anything.
i don't have concierge on my computer, so that isn't the problem
nothing could be more stressful than having my work interrupted because i can't access the internet, lost all my bookmarks trying to get safari to work, and just plain old frustration that my complaint was deleted rather than addressed.
any suggestions other than a clean reinstall or something else that drastic would be appreciated.
meanwhile, i'm digging Firefox for the first time. it works.

I have been on this forum for the past 8 years. do you really think that I have not already done a search? oh please...don't go there.
i repaired permissions. i did all that.
i have done everything necessary. after 5 minutes of loading and loading and loading and still nothing being loaded, i gave up. after deleting every trace of safari and still there being something on the harddrive that is being identified as the more recent version (4.0.3) and not finding that remnent anywhere, i can't reinstall an earlier version. and reinstalling 4.0.3 didn't improve the situation at all.
what did improve my ability to get on any website really fast and come here to moan and groan that my day was ruined was thank god there is Opera! It's fast, it's easy to use and it zooms great. so until i get a better answer than no answer at all, i'll use Opera.
if i sound bitter, so what. this is my 2nd mac, your first apparently.
I am running 10.4.11....not 10.5 which you have and the removal of concierge, which is NOT even on my computer would not fix the problem that may have worked for you. i don't need your condescending flippant remark as a fix. lets see how calmly composed you are when doodoo flies with a bum update or whatever. you'll learn. but thanks anyway.
Message was edited by: Suz.

I had 4 installtion disk but the last installation disk is missing. I still allow to keep the photoshop , indesign and illustrator software in the computer but i can only keep that on a trial of 30 days. In order to use it permenantly, I have to activate

I had 4 installation disk but the last installation disk is missing. I still allow to keep the Photoshop , Indesign and illustrator software in the computer but i can only keep that on a trial of 30 days. In order to use it permanently, I have to activate the Suite. As the phone activation service is no longer available. I try the online activation as mention in the phone message when I tried to call, but is not successful@ as it didn't bring to an activation page. What should I do to activate it or solve the problem?

There should be an option tro activate when you run any of the installed programs.

Reinstall of earlier Illustrator software problem

Similar Messages

Maybe you are looking for