Reinstall Premier Elements 11 after the original installation drive failed. Error 1327.Invalid Drive
I am attempting to reinstall Adobe Premier Elements 11 from DVD on a Windows 7 64bit system. The drive that hosted my original instance has failed. It was installed on a secondary drive, E that, sadly, is no longer with the system. In the reinstall process I am removing the original instance, as seemes to be required, but I enconter the error "Error1327.Invalid Drive: E:\".
How do I proceed with getting Adobe Premier Elements 11 back on my system?
Note: Similar problem with Photoshop Elements, except that no errors are encountered, it just fails to launch as it appears to have pointers back to the failed drive.
You would have to manually edit that info from the Registry under HKEY_LOCAL_MACHINE\Software and possibly also manually empty the Windows installer cache. Perhaps soem alternate "Uninstaller" like Revo can help you clean out this stuff...
Mylenium
Similar Messages
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I have several computers with Windows 7 Ultimate installed here at the Pioneer Library System. We have ~20 workstations running XP Pro on a Active Directory domain and are planning on rolling out Windows 7 this fall. I am running Windows 7 to test our programs
(have since RC1) but I am running into an issue when installing software.
The problem I am running into is that when I try to install any program that uses the MSI installer on Windows 7 , it fails with a 1327 error at the point where it is preparing to install and says "Invalid Drive H:\".
All the users in our domain have the "Home Folder" on their active directory profile set to
H:\ (which is mapped to \\PrimaryDC\user$ in the same place). We have also moved the
C:\Users\user\Documents folder to H:\ so as to keep all documents on the server where they get backed up regularly.
If I move "Documents" back to C:\Users\user\Documents the MSI installer works fine. When I look into the registry as suggested in
this thread I found that in "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders " and in "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell
Folders " the key "Personal" points to "H:\".
But, H:\ is a valid connected network drive. Installing from the same account on an XP computer with
C:\Documents and Settings\user\My Documents moved to the H:\ drive works fine.
I have tried setting up another 7 machine and get exactly the same results on it.
Is there a workaround for this besides creating a admin account that does not have Documents mapped to the network drive
H:\ to use for installing programs?
Thanks
Aaron Z
PLSI do not have the option with some of these files to pass parameters to the MSI installer. For example, if I download the Acrobat Reader installer from http://ardownload.adobe.com/pub/adobe/reader/win/9.x/9.3/enu/AdbeRdr930_en_US.exe and run AdbeRdr930_en_US.exe
it extracts the MSI file to C:\Users\USER\AppData\Local\Adobe\Reader 9.3\Setup Files and then runs it.
To reproduce this an a Windows 7 computer (does not have to be on a domain):
Prep Work:
Create a user (test1)
Create a folder on the root of C (C:\Test)
Set permissions on C:\Test to allow the test1 user to have full access to it
Share the C:\Test folder as test1 (again, set the permissions to allow the test1 user full access)
Set the "Home Folder" for the test1 user connect to Z: and point that to \\127.0.0.1\test1
Login as test1
Check that you have Z:\ mapped and that it works
Check that it works:
Install Acrobat Reader 9.3 from the link above
Note that it works
Uninstall Acrobat Reader 9.3 using "Programs and Features"
Break it:
Login as test1
Check that you have Z:\ mapped and that it works
Go to C:\Users\test1
Right click on the Documents folder and click on properties
Click on the Location tab
Click on "Browse" and select the Z drive
Allow Windows to move the files to the new location
Check that it is broken:
Check that you have access to the new Documents folder at Z:\
Install Acrobat Reader 9.3 from the link above
Note that it extracts itself to C:\Users\test1\AppData\Local\Adobe\Reader 9.3\Setup Files
and runs the MSI installer from there
Note that after the MSI installer is started it pops up an error saying Error: 1327, Invalid drive Z:\.
I also see this with various other install programs (VMWare vSphere Client, VMWare Player and Kaspersky Antivirus for example)
Is there any reason why this should not work? Is there something that I should be doing differently?
Thanks
Aaron Z -
Unable to update Premier Elements even after the Product and Serial number have been registered
Trying to apply online updates through Premier Elements but i am told there is a problem with the serial number.
I have followed all the online advice to try and resolve but nothing seems to work.
Help required please.cathfre
This is not Adobe. Rather user to user.
We will try to help you but typically Adobe is the only one who can resolve serial number issues.
But, whether here or at Adobe Chat, details are needed.
1. What version of Premiere Elements is involved and on what computer operating system are you trying to run it on?
2. Did you successfully install the version and ran into problems only when you went to use Help Menu/Update or some
other scenario? If so, what was the exact message that you got from Help Menu/Update? What were you seeking to update -
Camera Raw or an Update for the version that you have?
We will be watching for your details.
Thanks.
ATR
Add On...If you have the current version and want to contact Adobe Chat, please click on the following link
Contact Customer Care
which is set to
Premiere Elements
Adobe ID, Signing In
Adobe ID. Sign In, and Account Help
Chat Panel
If the link does not hold its set, then you will have to navigate to the Chat Panel using the above titles as guides.
At this moment, the Chat Panel seems to be in working condition. -
I am attempting to upgrade from Adobe Premier Elements 9 to Adobe Premier Elements 13 after using 13's trial version for a few weeks. I am unable to find where and how to do this without losing the project I have been working on. Please help?
Vere Clarke
Premiere Elements 9.0/9.0.1 and Premiere Elements 13 are standalone products.
So, you can have both on the same computer, but only open one for your work.
The classical recommendation is to finish a project in the version in which it was created since there
is no guarantee that a project from an earlier version will open in the later version. Probably will, but
no guarantees. And, when you do explore this, do it from a copy of the earlier version project. Once you
take the earlier version project into a later version one, you cannot go back to edit the later version edited
project in the earlier version program.
If you have both versions (9 and 13) on the same computer and you have not moved, deleted, renamed any of the version 9's files/folders,
right click the saved closed Premiere Elements 9.0/9.0.1 project file, select Open With, and then Adobe Premiere Elements 13.
(Your 9.0/9.0.1 saved closed project file should be found in Libraries/Documents/Adobe/Premiere Elements/9.0.)
Please review and consider. If any questions or need clarification, please do not hesitate to let me know.
Thank you.
ATR -
I have "The Sims" suite (The Sims, Livin Large, House Party, Hot Date, and Unleashed). During the original installation, I could not get teh third disk to install (House Party). I definitely installed them in the correct order. Then, I went on to load the last two CDs, but when I install the last CD, to begin play, the game locks my system downafter the preview.
I sent the entire Application to the trash (I'm assuming installing this in the Applications section of teh HD is correct), and tried to re-install. Now, the initial Installer on The Sims primary CD will not respond. I have to force quit to unlock the install.
I have an iMac with the 3.06 GHz Intel Core 2 Duo, with 4 GB Memory (4 GB 1067 MHz DDR3).
Can you tell me if I'm doing something wrong, or if my system does not have enough memory to handle this program? I already have The Sims 2 and 3 with several expansion packs installed - never had a problem operating or installing them. I still have at least 50% of my internal memory available.
Thanks,
JoeFor some reason SpeedGrade updated through the Application manager. I tried downloading the updates from adobe's website but it won't install. Prelude's update fails before it can even get started whereas the extension manager does install but it doesn't seem to be updating.
I've done as much investigation as I can think of and I'd rather not create a new user just to check that out but if I have to I will. How exactly do I create a new user on a mac? -
Hello! So here are the specs.
I have an Early 2011 MacBook Pro, which came with OSX 10.6.6 by default.
I've lost my installer disk so I though I'd buy a retail one from the online Apple Store, and version 10.6.3 is what they sent me.
Simply running the install OSX app won't work, I get a msg saying:
-- You can't use this version of the application "Install Mac OS X" with this version of OS X. You have "Install Mac OS X" 23.1.1. --
So, I've tried booting from the new disk hoping to erase my current drive and install Snow Leopard, but no can do, I get 3 beeps and have to force shutdown (not RAM related, see below). Laptop works fine when I spare it this maneuver.
After some research I understand 2 things:
1. Only the original installer disk will let me restore factory settings (and I don't have it).
2. I can only install the default OSX (10.6.6) or a later version (that 10.6.3 DVD may not have the correct drivers for my system).
Are these conclusions right? If so, would the Apple Store replace my disk for an updated 10.6.6. one? If not, then what are my options?
Thank you!
References:
http://manuals.info.apple.com/MANUALS/1000/MA1172/en_US/Snow_Leopard_Installatio n_Instructions.pdf
http://support.apple.com/kb/HT3910
http://support.apple.com/kb/ht2186
https://discussions.apple.com/message/19444837#19444837
https://discussions.apple.com/message/18085179#18085179
http://forums.macrumors.com/showthread.php?t=1163160Phone AppleCare and order the computer's original disks.
(92307) -
I own both Photoshop Elements and Photoshop (the original editor). I find the elements editor to be too cumbersome to use and would just like to edit using Photoshop. When I try to install Photoshop as a secondary editor in elements I get an error message that I don't need to this because it is already supported on the edit menu and task bar. I can not find any way to send images to Photoshop for editing - all I can do is send them to elements editor or the premier editor. Can someone tell me how to send them to Photoshop? Thanks!
Hi,
The D810 requires Camera Raw 8.6 or later - the latest version that is compatible with Photoshop Elements 12 is Camera Raw 8.5 as far as I can see.
You need to either buy a new version of Photoshop Elements or use the free Adobe DNG converter.
DNG Converter 8.8
Win – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5888
Mac – http://www.adobe.com/support/downloads/detail.jsp?ftpID=5887
Useful Tutorial
http://www.youtube.com/watch?v=0bqGovpuihw
Brian -
I recently purchased adobe photoshop and premier elements 12. The premier elements won't download on my pc because it doesn't support a 64 bit??
It's a 64 bit and this is the message I keep getting when I try to install:
*This installer does not support installation on a 64-bit windows operating
system. If you are installing by browsing through the disk content then
please run the setup.exe from the folder “Adobe Premiere Elements 12/PRE
64”. If you are not installing from the disks please download the 64-bit
version of Premiere Elements 12.*
The Adobe folder on my computer has downloads for both 32 bit and 64 bit,
both of which I tried...any suggestions?
Thanks! -
I had to reload windows and I have lost my Adobe Photoshop Elements 12 & Adobe Premiere Elements, I have the original online PO can I still download fthis software from Adobe and how?
stepheng
Do you have the purchased serial number? What computer operating system?
If you purchased from Adobe direct, you can get download installation files from "My Orders" at the Adobe web site under your Adobe ID and Password (http://www.adobe.com).
Alternatively, you can use the following Adobe document with links to the downloads....
Other downloads
Also, from the following web site as a tryout into which you insert your purchased serial number during installation
Adobe Photoshop Elements 12 Direct Download Links, Premiere too | ProDesignTools
To avoid Access Denied message, follow carefully the web site's "Note: Very Important Instructions".
Just in case note...make sure installation files are for your computer operating system 32 vs 64 bit. Two files (.exe and .7z)
Any questions or need clarification, please do not hesitate to ask.
Please let us know the outcome as your schedule permits.
Thank you.
ATR -
How do I know which version of Premier Elements 13 to choose for installation ... 64 Bit Installer (64.exe) OR 64 Bit Installer Package (64.7z)? Thank you
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html -
How do I re-install Adobe Photohop Elements 8 from the original diskette?
How do I re-install Adoboe Photoshop Elements 8 from the original diskette. All the diskette wants to do is to uninstall the program. [If I did this would I lose all my photos?]
Thanks in advance for your help.
Tom Barker
<Removed by Moderator>no, you won't lose your photos. but you might want to prepare your catalog for migration, http://helpx.adobe.com/photoshop-elements/kb/backup-restore-move-catalog-photoshop.html
and if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version. -
My Intel iMac only shows a blinking folder with a question mark when powered up.
I did run the hardware test of the original installer disc and no trouble was found and I am out of options. Does anybody have any advice what to do nextIf the drive shows errors then repair, if after the 3rd pass of Repair Disk in Disk Utility it still shows errors it's telling you it's time to be replaced. Take it to your local Apple Store or AASP for repair, when it comes back use your backup (either Time Machine or bootable clone) to restore so you can pick up where you left off.
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My old mac was requested to upgrade Firefox to 14.0.1. After the sucessfully installation, I received a message saying my old Mac couldn't use the new Firefox and Safari crashes. I have NO browser now! Any help would be appreciated.
Hmmm... So you upgraded Firefox and now neither Firefox or Safari will work? Very weird. I have no idea what might have gone wrong. That said, when things start acting wierd, I always try a bit of maintenance first. About 95% of the time, I luck out and it works.
I use the free program Onyx. I run all the clean up routines. Then I boot to the recovery partition (Lion) or the OS X Install Disc and repair permissions and verify/repair the hard disk.
Hope this helps. -
I have an imac from late 2009 and received an email saying the seagate hard drive may fail and apple is going to replace it free of charge. I will back up using time machine to an external hard drive but do I absolutely have to have the original installation CD's or is there a way around this to restore the computer once they replace the hard drive??
Yes, you can partition your 2TB drive that way. In fact, I have an external hard drive with 3 partitions: one for a SuperDuper! clone of my Snow Leopard partition, one to clone my Lion partition, and one larger partition for Time Machine (which only backs up the Lion partition).
I would expect the authorized reseller to have a complete set of OS X disks. -
When Trying to install the newest Flash player, Im asked to fill in my login.
I have no clue what my login is. (It happened very rarely that I was asked to fill in this when installing a new program, and the login I have used before are not valid now.
When I search for help, I am suggested to put in the original installation Cd.. and press the "C" button when I hear the starting sound... but when I do this nothing is happening.
Please Help me If you have an idea for a solution to this problem!
/ JoelYou need the admin password you created when you first set up the machine. Just about every installer running under OS X will require you to authorize the installation by entering an administrator password - even software update requires this. You really should not forget your admin password, as it is required for many things in OS X since, unlike Windows, you often need to manually type in the admin password to proceed with an install or update (whereas Windows will take admin authority, if you are logged in as an admin, by simply clicking continue or yes).
If you cannot remember your admin password, you can reset it from the recovery CD that came with your mac - http://support.apple.com/kb/HT1274
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