Reinstall premiere pro cs5

I have the exe and 7z files on my machine.  But when I run them and then run the setup file, it runs for quite awhile and then disapears from the screen.  How can I reinstall premiere on my machine?

We cannot know. You are not providing any system information. Also we need the install logs
Mylenium

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  • How do i reinstall premiere pro cs5.5 update

    how do i reinstall premiere pro cs5.5 update

    As Jeff said. We need more info on what you are trying to do or have tried so far and on what system.
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  • Premiere Pro CS5.0.4 -Will not play any video- reinstall didn't help

    here's my system info -
    Model: MacPro5,1, BootROM MP51.007F.B03, 4 processors, Quad-Core Intel Xeon, 3.2 GHz, 16 GB, SMC 1.39f11
    Graphics: ATI Radeon HD 5870, ATI Radeon HD 5870, PCIe, 1024 MB
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       ------------------No Capture Card, No Sound Card or I/O box
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0
    Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
    Serial ATA Device: HL-DT-ST DVD-RW GH61N
    Serial ATA Device: TSSTcorp CDDVDW SH-222AL
    Serial ATA Device: Hitachi HDS722020ALA330, 1.82 TB
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    Serial ATA Device: OWC Mercury Extreme Pro SSD, 223.57 GB
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    USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0xfd300000 / 2
    USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0xfd320000 / 3
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x5a100000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x5a110000 / 3
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      i've been using Premiere Pro for about a year and a half with no trouble, no crashes that i can remember.   I updated to 5.0.4 when it came out and experienced no problems.
    I have not made any changes to my system (drivers, programs, etc.) since the last time i worked with Premiere Pro with no trouble.  The only  difference is that i generated approx. 52GB of new video files (mov. uncompressed 32bit 640x480 resolution) that i was beginning to edit in to a music video.
    My current problem is:: there is absolutely no playback of video in 5.0.4.   not in the tiny project window preview,  not in the source preview, and not in the timeline/canvas window.   when i push PLAY, the button turns into a square STOP button, but nothing happens.   this is independent of project or file type.  The project i was working on when playback stopped is using uncompressed 640x480 32bit Quicktime files and one 44khz/16bit .AIFF file.   as a quick doublecheck, I just added a 640x480 Apple Intermediate Codec file and it also will not play back.   I opened older projects and none of them will playback.
    My problem started while i was working on a project.  I was working on the project for probably an hour and a half with no trouble.  Then it seemed to get a bit sluggish and i could hear the HD churning a little more.   After rendering out a short section (just under 10 seconds), PPro did not play back the just rendered (now greenline) section.  Immediate playback of rendered material was the default behavior, and this was the first time ever that the just rendered section did not play back.   I then discovered that no video would play back at all--in any of the windows.   I can scrub through all the video without any trouble--all the frames are there.  
    I shut down PPro, & restarted.  No change.   I restarted my computer.  No change. 
    Realizing that the problem was likely related to a lack of space on my data drive,  i deleted approx. 500GB of files off my 2 TB drive, leaving just under a 1/3 of it free.  i checked the drive for errors, and defragmented it.  Premiere Pro still wouldn't play any file from any project.
    The files are fine, they will playback anywhere else (several different file types involved in different projects).  The files are compatible with Premiere Pro (uncompressed VGA resolution Quicktime .mov), i was editing on the timeline with them for hours before all video playback stopped.   All other Adobe programs  (After Effects, Photoshop work fine).
    I tried to find an answer/solution on these forums, unsuccessfully.   After uninstalling PPro and reinstall (did not help), and entire Suite uninstall, Adobe Clean, and reinstall,  neither version 5.0.0 or 5.0.4 will play video --the no playback problem has persisted.
    I was running out of HD space --i had less room than i thought -- down to about 7% of free space, a bone-headed move on my part.  I'm not  surprised that playback performance got compromised due to lack of space.   But i'm shocked that the problem is persisting.   Fortunately, i had just backed up my entire system the day before.  (i've backed up many times before and this never affected PPro performance)
    i tried to "CLEAN" the media cache for the sequence but it had no effect  (in searching the forums, i saw somebody else have their 'crashing Premiere Pro' problem solved by hitting this button).  I just took a look in the user/application support/adobe/common/5.0 to look at the "Media Cache" folder and the "Media Cache Files" folder.   Neither of them are empty, even after hitting the CLEAN cache button in the main preferences 'Media' settings window.   I don't know if this is the correct behavior or not.   (i'd expect a "clean" command to empty the folder, but i'm not the programmer)
    This does not appear to be the ATI/5.0 problem that so many Mac users suffered (i was lucky to never have that problem).    Again, i've never had any problems with Premiere Pro over the last year and a half, until working on this latest project with the Hard Drive very low on space.   I'm 99.9% positive that's at the heart of the issue.
    I don't understand why a clean reinstall did not help in this regard.  The problem is clearly PPro specific.   I found one topic in the forum where someone else experienced this same "no video playback" problem, but there was never follow-up from the user saying whether or not his problem was solved (or what was done to correct the problem).
    I'd love to get some help--- seems to be a very rare issue, but right now, i can do no video editing.  btw,  i started a new project as well and imported a .mov file -- same problem, no video playback.
    the weird thing is that i can actually still edit video.  i just rearranged my timeline assets and rendered out a minute-long quicktime (Apple Intermediate Codec) .mov and it looks and plays as it should.    This is really weird.  I'm baffled -- there must be some way to fix this.   I don't want to have to go back to Final Cut,  certainly not when i've already paid for Create Suite 5 Production Premium and EVERYTHING works except for video playback in PrPro.
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    Message was edited by: magneticjak
    Message was edited by: magneticjak

    hello.   hey, thanks very much for writing back.  i got some good info with a search or two.  (info about what regedit is and what corresponds to it in OS X -- regedit allows you to edit "preference" keys for individual programs,  OSX's equivalent for these keys are the .plists in User & System: Preferences and Application Support)
    what i ended up doing was uninstalling Premiere Pro (not the suite, just PPro).   Then i deleted a few preference files:
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    com.adobe.AdobePremierePro.plist
    com.Adobe.Premiere Pro.5.0.plist
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    the file:  Adobe Premiere Pro Prefs
    and..
    /.../Premiere Pro/5.0/...
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    Debug Database.txt
    Placeholder Preset.epr
    PostEncodeCmds.pref
    PresetCache.xml
    Trace Database.txt
    NOTE:
    of course i don't know if deleting any files beyond the 2 .plist files in User Prefs was necessary, but...  it seems to have worked.
    I then reinstalled Premiere Pro CS5, and fired up an old project and i've got playback of HD and DV files, and snappy editing and rendering,  so hopefully i'm good to go.   I'm just going to stick with v5.0.0 because i actually don't remember ever having any trouble with it, and i don't remember v5.0.4 adding anything i was 'missing' or 'needed'
    hopefully, this thread will be useful for any future folks that run into trouble - and it's got a solution for both Windows and OS X
    happy editing,
    peace

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  • MagicBulletLooks1.4 for Premiere Pro CS5 Installation Problem:'unauthorized-register or reinstall'

    Hi,
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    Premiere is an Adobe application and is supported in their forums.
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    x

  • Why does my entire computer freeze while opening or using After Effects or Premiere Pro CS5?

    Just built a computer to meet all requirements for Adobe, Autodesk 3ds Max, and UDK, for school.
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    Java
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    note* I do not have a wired Keyboard or mouse to disable the USB plugin and attempt that route.. at least not yet, its on my list of things to do. Also, I did run Memtest86+ during a boot and it claims that everything there had passed 100%. I am not "overclocking" anything either. I just wanted something I could work smoothly on, that would have decent rendering capabilities. I used to use my girls' laptop which was an HP with 3GB RAM and never experienced crashes or freezes and I could use AE, PPro, 3ds Max with some lag but not any issues. Rendering took forever on it, but I usually avoided that 'cuz it would start heating up pretty fierce. Saved my rendering for school computers where I could. But either way, now I have this expensive piece and it is getting frustrating that I cannot work on it.
    note* Also, incase it does help, I have Windows as well as any major components installed onto the C: drive (aka SSD for my system) while all my secondary software, such as Adobe, Autodesk, etc. are all installed directly to my D: drive (or HDD) And everything is set up to go through Windows Firewall as well.

    Thanks all. I have just tried a few things, installing them onto the C drive as you all specified as not being one of them. I can understand it, but at the same time i have a classmate who has their software on a seperate drive and it runs smoothe. I'm on my second GPU in 2 weeks, unless I have terrible luck it seems doubtful being that I can run games and a majority of the software no problem. Through further testing around with a corded mouse and keyboard I've noticed the following...
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  • Premiere Pro CS5.  Media Encoder .dll interace message.

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    I experienced this at one point.  Searching the WEB I saw suggestions that there was a problem with a recent version of Quicktime.  (I have no idea why the quicktime player would have an impact.)  However, reverting to an earlier version of Quicktime fixed the problem.  Search this board using quicktime as a search phase.  The quicktime web site allows you to download the earlier versions.  I'm not at my editing machine, but I believe that I am at version 7.5.2.

  • Adobe Premiere Pro CS5.5 crasing from ripple delete and copy

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    Lord Nelson here.
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  • Adobe Premiere Pro CS5 Dynamic Link not working as part of Production Premium CS5

    I ran into a situation whereby I recently reinstalled my Production Premium CS 5 onto a new computer and when trying to run the Dynamic Link out of Premiere PRO CS 5 to create a new After Effects composition, After Effects tried to start up but then crashed with the error that Production Premium was needed.
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    Not to say there couldn't be more complicated situations, but the above worked and the simpler the better is good for me. And I thought I would post this in case anyone else ran into this problem.

    Thanks for posting your solution.

  • Premiere Pro CS5 Crashing "Adobe Premiere has stopped working"

    Premiere CS5 has started on my Windows 7 64 system, after working for only about 10-15 minutes. After doing a reinstall, reading through forums, and updating drivers, nothing's working. It really doesn't seem like anyone else has had this problem. Based on the suggestions of someone with a similar problem in Photoshop CS5, I ran a registry fix up. The problem persists.
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    SS
    Log Name: Application
    Source: Application Error
    Date: 05/12/2010 1:58:38 AM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Owner-PC
    Description:
    Faulting application name: Adobe Premiere Pro.exe, version: 5.0.2.0, time stamp: 0x4c731297
    Faulting module name: MSVCR90.dll, version: 9.0.30729.4926, time stamp: 0x4a1750b0
    Exception code: 0xc0000417
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    Report Id: 15ce75e0-003d-11e0-b0a2-485b3914204f
    Event Xml:
    1000
    2
    100
    0x80000000000000
    6595
    Application
    Owner-PC
    Adobe Premiere Pro.exe
    5.0.2.0
    4c731297
    MSVCR90.dll
    9.0.30729.4926
    4a1750b0
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    0000000000054fc0
    f18
    01cb94479d2ad0e5
    C:\Program Files\Adobe\Adobe Premiere Pro CS5\Adobe Premiere Pro.exe
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    15ce75e0-003d-11e0-b0a2-485b3914204f

    The way that I would work this would be to do a search on my system for msvcr90.dll. I expect you'll find half a dozen or more. Compare the version numbers of the files that you find in Adobe Media Encoder to the ones you have in Premiere Pro. If all the version numbers match except for one, replace the one that doesn't match. On the other hand... if all the version numbers match, replace the ones in Premiere Pro with the ones in Media Encoder. When you replace files make sure you copy files from one location to another, don't actually remove the files from the source location.That probably goes without saying, but better safe than sorry.
    Make sure to post back and let others know whether you have success or failure with this trick.
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  • Premiere Pro CS5.5.1 Crashing on startup.

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    Things I have noticed. Before failing, PPro 5.5.1 only manages to write the basic prefs file, a trace file, and the plugins loaded file. That's all that winds up in the pref directory.
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    Faulting application name: Adobe Premiere Pro.exe, version: 5.5.1.0, time stamp: 0x4e684b99
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    Fault offset: 0x0000000000005b07
    Faulting process id: 0x1cf0
    Faulting application start time: 0x01cc79b152f672e7
    Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe
    Faulting module path: C:\Windows\AppPatch\AppPatch64\AcXtrnal.DLL
    Report Id: a4b34d55-e5a4-11e0-80b9-50e54935b2d5
    Occasionally it'll throw ntdll.dll instead of AcXtrnal.dll
    My system specs are as follows:
    Windows 7 64-bit Ultimate Edition SP1
    AMD Phenom 2 x4 945 3.0Ghz Quad-core processor
    8 Gigs Corsair Vengeance DDR3 RAM
    ATI Radeon HD 6850 video card, on Catalyst ver. 11.8
    Primary HDD: Western Digital Caviar Black 2 TB 7200 RPM SATA hard disk: 1.34 TB free
    Secondary HDD: Seagate Barricuda 1TB 7200 RPM SATA hard disk: 398 GB free
    I've scrounged the internet, testing everything I could find to see if it might be a solution, to no avail. I've adjusted compatibility settings, with no luck, ran as administrator, no luck either.
    Any help would be appreciated.
    Regards
    Message was edited by: VeriasX1

    alrighty. Initial test of alt and shift yielded no change, so I did a reinstall.
    Now, I can get into PPro -if- I'm holding alt+shift at the start, but if I'm not, it crashes on load.
    Once inside PPro, things I've noted are, preview/playback window isn't functioning. If I scrub or preview a video file, the video preview does not playback. I can "force" a single frame to "update" if I stop the playback and physically left-click the window. I can save and make changes to projects, but when I exit PPro, it crashes.
    At the time of crash, i'm getting two errors now
    The program Adobe Premiere Pro.exe version 5.5.1.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 1cc0
    Start Time: 01cc7a2ae458c926
    Termination Time: 54
    Application Path: C:\Program Files\Adobe\Adobe Premiere Pro CS5.5\Adobe Premiere Pro.exe
    Report Id: caab65ec-e61e-11e0-9093-50e54935b2d5
    and
    Schannel: Event ID 36888:
    The following fatal alert was generated: 10. The internal error state is 10.
    I guess this is kind of progress. I also appreciate the assist so far Todd.

  • Adobe Premiere Pro CS5.5 Family Installation problem!

    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 18 error(s), 32 warning(s)
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {ED28819E-310F-4F17-925C-C69B0A1C1F7F} Suite Shared Configuration CS5.5 2.5.0.0 as it is already upgraded by the payload {152B1DA7-A342-4EAA-BD28-25DD7B74AB3C} Suite Shared Configuration CS5.5 2.5.0.0
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    ----------- Payload: {BD0D6363-E961-410F-8BF4-ECD8795F3923} AdobeCMaps CS5 3.0.0.0 -----------
    WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW034: Warning: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    ----------- Payload: {CE75F5DB-8CA3-4E84-A30E-AF9160006105} Adobe Player for Embedding x64 3.1 3.101.0.0 -----------
    WARNING: DF054: Unable to read Adobe file version for file path 'C:\Program Files\Common Files\Adobe\APE\3.101\NPSWF32.dll'(Seq 6)
    ERROR: Error code: 1(Seq 6)
    ----------- Payload: {7F9C94CD-0BAC-4F8F-8990-6A5886F4D550} Required Common Fonts Installation x64 1.0.0.0 -----------
    ERROR: DF040: Failed to add Font 'C:\Windows\Fonts\KozGoPro-Bold.otf'. Error: 2(Seq 14)
    ERROR: DW063: Command ARKFontCommand failed.(Seq 14)
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW034: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {0497EAED-70DA-4BBE-BEB3-AF77FD8788EA} Adobe Premiere Pro CS5.5 Family 5.5.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Premiere Pro CS5.5 Support: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation x64: Install failed
    ERROR: DW050:  - CSXS Story Extension: Install failed
    ERROR: DW050:  - Adobe Device Central CS5.5: Install failed
    ERROR: DW050:  - Required Common Fonts Installation x64: Install failed
    ERROR: DW050:  - Adobe Story: Install failed
    ERROR: DW050:  - AdobeCMaps x64 CS5: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed
    ERROR: DW050:  - Adobe ReviewPanel CS5.5: Install failed
    ERROR: DW050:  - AmericanEnglishSpeechAnalysisModels: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5: Failed due to Language Pack installation failure
    ERROR: DW050:  - SiteCatalyst NetAverages CS5.5: Install failed
    ERROR: DW050:  - Adobe Bridge CS5.1: Install failed
    ERROR: DW050:  - Adobe Premiere Pro CS5.5_AdobePremierePro5.5en_USLanguagePack: Install failed
    any1 got any idea what is causing that!? I also tried to install creative suite cs5.5 but i got same errors... i'm trying to install trial version
    I'm on windows 7 ultimate sp1 x64

    I found a couple errors in your install log. 
    First you had error DW063 which as you saw refers you to Install log error "Error committing command" | Creative Suite 5, CS5.5.  You mentioned the document said to reinstall.  If you review the solution it is suggesting there may be a conflict with a previous version being installed.  Do you have any previous versions of the Creative Suite installed?  If so the document is suggesting you remove those.
    The second error is DF037 which points us to document Install log "Exit 6" or "Exit 7" read, write system file errors | Creative Suite 5, CS5.5.  This document is basically stating you have permission issues under your current user account and the installer is having problems writing files to your hard drive.
    If you would like you are welcome to look at the log files as well.  I would recommend you review the following documents for information about reviewing the installation logs:
    Troubleshoot CS5 and CS5.5 installation with install logs
    Installation, launch log errors | Creative Suite 5, CS5.5
    Please feel free to respond back to this thread if you have any questions about the solutions offered within these documents.

  • Microphone Issue using Adobe Premiere Pro CS5.5

    I have also posted this at the Adobe forums. I'm just hoping someone, somewhere can help.
    I am a recent convert from Final Cut to Adobe Premiere Pro CS5.5, mainly so I can start burning to blu-ray. I am finding the switch a frustrating experience. The latest issue I have is with audio recording. I have an external firewire mic set up that worked flawlessly with Final Cut for two years for recording commentary tracks. Yesterday, I tried recording a commentary track in Premiere Pro, and it worked fine for about an hour, at which point it suddenly stopped. Now I can only reocrd about 6 seconds of audio before it stops recording, and repeated attempts result in a "serious error" and Premiere crashing.
    I have searched everywhere and tried everything I can think of. Restarted Premiere. Uninstalled/reinstalled premiere. Shut down/unplugged/replugged in C-1 microphone. Updated software. Restarted iMac. Nothing works. I am out of things to try, and hoping someone here might have a suggestion. I have tried using the iMac's internal microphone just as a test (since the quality of the recording would be unusuable for my purposes) and Premiere won't even use that for the six seconds it will the C-1.
    Thanks in advance for any advice.

    So, just in case anyone else is wondering, we never did solve this issue. However, we upgraded Soundbooth to Audition, and were able to move the project there and finish the commentary track. So, that's a workaround, anyway. (A workaround that did not work in Soundbooth).

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