Reinstall Upgraded version of CS5 on a new computer.

I have been trying to reinstall my CS5 UpGrade software on a new computer today and it has been a complete hassle.  I have had two chat session with people in India and with no success.  The last session ended with them asking me to install my Upgrade CS5 into a folder on my "C" drive by making a new folder on the drive.  This did not work!!!!!!!!!.  I still get the same problem, the installer fails.  I have installed Support Advisor and followed its instructions and end up at the same point without success.  The chat case customer ID number is 1098256450.  Can someone help????? Do I have to buy some paid support, what do I have to do.  I need CS5 running today.   HELP!!!!!

Hi Jack,
I went through your interaction notes and some of those error messages show up if there is a problem with permissions.
Tough you have admin privileges on your computer, it is possible that the installer is unable to access some of the folders to which files need to be copied.
Creating a new user account will reset all permissions. Hence it is worth a try to install the application from a new user account.
You can create a new user account from the control panel.
If the application successfully installs,you can delete the new account and will still be able to access the application from your existing account.

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