Reinstallation of CS4 failing

I have had cause to rebuild my system following a trojan issue. I reinstalled CS2 from my cd ok but the CS4 upgrade is failing with 'Installation of the following components has failed' and it comes up for all components. There is no explanation provided.
What is happening and how do I get around the issue?
Dennis Sackett

Hi Dennis,
I am sorry to hear that you're facing trouble with installation.
You don't need to install CS2 in order to upgrade to CS4. Also, most of the latest OSs are not compatible with CS2 and cause problems. If you have the serial number of CS2, start installing CS4 and enter the number of CS2 (when prompted) to qualify for the upgrade.
Now, i would suggest you to remove CS2 from control panel, remove the remaining files and folders (if you find any) and then install CS4 after rebooting the machine.
Also, this forum page is specifically for Acrobat. People joined here have expertise in Acrobat only. For issues related to Creative Suite, feel free to post it on: http://forums.adobe.com/community/download_install_setup?view=overview
~Sandeep V.

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"Alain St-Pierre" <[email protected]> wrote in
message
news:[email protected]...
> Ok maybe you bought a collection and not just
dremweaver. But maybe my
> fix is still good. In the CS4 folder is there a folder
call configuration
> with the file I have mentionned before. If so try
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>
> I am just waiting to get the trial version of CS4 master
collection when
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Then i hope having
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> will keep looking in others post to try and help.
>
> Doing my best aka Frenchy ASP
> "rucky544" <[email protected]> wrote in
message
> news:[email protected]...
>>
quote:
>> It is a corrupted file called
WinFileCache-[random_numbers].dat. You
>> will
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>>
>>
C:\Users\<username>\AppData\Roaming\Adobe\Dreamweaver
9\Configuration.
>> Where 9 could be different depending on your
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>>
>>
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>>
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>> it...
>> again)
>>
>> Also rolled back with a system restore to before
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>>
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Windows gave me the
>> "useful" message the the program is not working!
>>
>> Any more ideas?
>>
>
>

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