Reinstallation printer driver- Wizard stalls - HP officejet 6500 709n and Windows 7

After windows 7 auto update of my driver, printer offline became its status. I uninstalled the driver, downloaded a new one and ran installation wizard. System checked, system prepartion were successful, but configurate product is stalled on 2/9 with printer not responding message. Any ideas about how I might proceed?

Hello supernumerary, and wecome to the HP Forums!
I see you are running into issues with your install. I would like to assist with that today.
First thing I would suggest would be to stop the installation. Once it has been stopped, I would recommend uninstalling any residual software that was put in during the failed install. I am including a document on Uninstalling the Printer Software in case you run into any issues.
Once the printer is uninstalled, I would recommend following through this document on Wireless printing center Troubleshooting Issues to ensure the printer wireless functions are still connected.
Once the printer is verified to be online, and the old software is completely removed, I would suggest restarting the computer and reinstalling the software using the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hi Robmtu,
You can find the direct download here.

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Hello,
Make sure the Automatic Duplexing option is enabled:
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Regards,
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If my post resolve your problem please mark it as an Accepted Solution

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I am sorry but at least you are not alone. There are many people experiencing this problem (search this forum for '6500' and you will see pages and pages). I have tried to help many of them to no avail.
I am hoping that the engineers are working hard on this and that there will be a firmware update soon. Sorry.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Hello there! Welcome to the forums @Shrn
I read your post about how your printer will disconnect and show offline on your laptop, each time the computer is restarted. As this only happens on your laptop, the problem could be with a firewall running on your computer.
I would suggest checking your firewall settings and ensure you're allowing the printer to connect within the firewall.
This link may help: How to Edit Firewall Settings
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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Thanks.

Hi,
Where do you install from ? Please try the following driver (dated Aug-28-2014):
http://ftp.hp.com/pub/softlib/software12/COL31304/mp-110035-2/OJ_AIO_6500_E709_Full_Win_WW_140_408-4...
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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EDIT by Katie_H (4/1/11): Fixed broken link
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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Windows RT does not use drivers. I don't have a similar printer I use HP AiO Printer Remote app to print to my loan HP printer. I can scan from HP Scan and Capture app (as standalone) of as a component of HP AiO Printer Remote app.
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Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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007OHMSS
I was a support engineer for HP.
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Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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You could try creating 'paper' the size of the #12 envelope, and try that possibly.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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Reinstallation printer driver- Wizard stalls - HP officejet 6500 709n and Windows 7

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