Reinstalled photoshop elements 7 and it is saying i have an invalid serial number

I am trying to reinstall photoshop elements 7. I bought it and installed twice on my laptop. My laptop died and now I am trying to install on my new PC. It is telling me I have an invalid serial number. what can I do?

So I think this has been figured out. A very helpful person at Adobe assisted me via phone, and it looks like I need to install the Creative Cloud for desktop. She clearly stated the steps and it is going as described.
So, for anyone else who has a creative cloud app subscription (mine is a single-app membership for Illustrator), note that you need to have the Creative Cloud for desktop app installed to enter your serial number for another adobe product you have already installed. I had incorrectly downloaded and installed Illustrator without using the Creative Cloud app. However, the creative cloud app is now updating my version of CS 6 and should now sync with my SN for Illustrator.
Thanks again Larry and Monika.

Similar Messages

  • Illustrator CS6 is saying I have an invalid Serial Number

    It installed fine. I have it running on another computer so I don't see how it's invalid. I copied the serial number from My Adobe Products section.

    So I think this has been figured out. A very helpful person at Adobe assisted me via phone, and it looks like I need to install the Creative Cloud for desktop. She clearly stated the steps and it is going as described.
    So, for anyone else who has a creative cloud app subscription (mine is a single-app membership for Illustrator), note that you need to have the Creative Cloud for desktop app installed to enter your serial number for another adobe product you have already installed. I had incorrectly downloaded and installed Illustrator without using the Creative Cloud app. However, the creative cloud app is now updating my version of CS 6 and should now sync with my SN for Illustrator.
    Thanks again Larry and Monika.

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    If you had it on a laptop that crashed and you threw away, it is still considered as activated on that machine.  YOu should contact Adobe by chat or by phone and have them deactivate for you.
    Here is a link to a page with options to help make contact:
    http://www.adobe.com/support/download-install/supportinfo/
    If you are getting a message that indicates the serial number is not valid, you should look thru the following:
    Error "The serial number is not valid for this product" | Creative Suite
    http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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    i just bought a adobe photoshop elements 12 for windows in the store , why the serial number on the box is invalid ?

    Hi,
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    http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
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    http://helpx.adobe.com/x-productkb/global/find-serial-number.html
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    Brian

  • I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13.

    I have a new MacBook Air with Yosemite (no CD/DVD capacity). I want to install Photoshop Elements 6. Can I do this with the serial number? If pse 6 is not compatible, can I upgrade to pse 7. I do not need pse 12 or 13

    I cannot answer regarding compatibility, but there is no download available for PSE6 if you would need one for this.  You might be able to copy the installation files from a disk to some other removable media that the machine accepts.  Upgrading to PSE7 would not be possible mainly because Adobe does not sell older versions of their software.

  • Adobe wont update my CS 5, it says i have the wrong serial number.  I have 2 serial numbers with my account, how do i switch the serial number in CS 5 to the other number?

    Adobe wont update my CS 5, it says i have the wrong serial number.  I have 2 serial numbers with my account, how do i switch the serial number in CS 5 to the other number?

    David,
    To switch, I am afraid you will have to reinstall using the other one.
    But that should hardly be necessary.
    If you can find no way, you may try a chat here,
    Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html
    or Adobe Support (phone) here,
    http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

  • Reinstalling FCP7 in my new Macbook Pro Retina Display. I have my serial numbers back to FCP1. But it tells me that I have an invalid serial number.  Why?

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    How, exactly are you doing this?
    When I restored  my new computer from the time machine, the software was transfer to the new machine, in the past when double clicking the icon it would come up and ask for the serial numbers.  This time was the same with the exception of:
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  • My mac recently got stolen, after getting a new one i had to reinstall logic studio, but after moving house i have lost the serial number, does anyone know how to get a new one?

    my mac recently got stolen, after getting a new one i had to reinstall logic studio, but after moving house i have lost the serial number, does anyone know how to get a new one?

    Here:
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    i've already tried to install from the dvd's in another mac and it worked, with the same serial number, so i'm out of solutions.
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    Si precisases de qué lugar de Adobe o de otro sitio has descargado....
    Si indicases el nombre del archivo descargado,....
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    No hay ningun mensaje que indique que descargas una versión u otra, tampoco hay o sale ningun mensaje cuando instalas un programa en chino, eso si, al introducir el no. de serie (que no es el adquirido para la versión en chino) te dice que no es válido y punto. No más explicaciones.
    Asi que por favor explicanos lo preguntado al rincipio, o vuleve a descargar la versión correcta, en el idioma correcto y desde un lugar oficial de Adobe.
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  • Can Photoshop Elements 10 be installed without discs using the product serial number?

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  • I bought photoshop elements. Im trying to activate it via the serial number, says it is invalid. I know its valid, as I've already used this version on my PC. Im on MAC at the moment.

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  • It wont load photoshop elements 12 it was asking me to enter my serial number but i have already paid and set up my account

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  • Trying to install old PhotoShop Elements 2.0 but site does not recognize the serial number. Help?

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  • Re-installing Lightroom 5 to new computer have upgrade CD and but I don't have Lightroom 4 serial number

    Any help will be appreciated

    Is Lightroom 4 still installed on the old computer? If it is then you can get the serial number from there. If it isn't, and you registered your copies of Lightroom with Adobe then you can log into your account and get the serial number from there.

  • It is impossible in Photoshop Elements 12 to remove one particular video from ORGANIZER. I get the message : Fout bij verwijderen van media (fault at removal of media). I reinstalled Photoshop Elements and Premiere Elements completely but the ORGANIZE rem

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    Hi,
    I'm experiencing the same problem after importing MTS files.
    When you said that you unisntall all other codec, what do you mean?
    Codec Inside element software?
    I have desable the automatic thumbnail and it still crash.
    I'M running the software and trying to import more video files and the program keep crashing during the process of selecting the files in the directory to be imported.
    i went in my windows 7 journal and here is the error.
    System
    Provider
    [ Name]
    Application Error
    EventID
    1000
    [ Qualifiers]
    0
    Level
    2
    Task
    100
    Keywords
    0x80000000000000
    TimeCreated
    [ SystemTime]
    2014-08-31T19:36:04.000000000Z
    EventRecordID
    244366
    Channel
    Application
    Computer
    Ordi-Denis
    Security
    EventData
    PhotoshopElementsOrganizer.exe
    11.0.0.0
    503fdd1d
    MSACM32.dll
    6.1.7600.16385
    4a5bda4e
    c0000005
    00004d91
    1634
    01cfc552c927dce5
    C:\Program Files (x86)\Adobe\Elements 11 Organizer\PhotoshopElementsOrganizer.exe
    C:\Windows\system32\MSACM32.dll
    0b097e53-3146-11e4-a14e-bcaec51a14f7
    Please i need help since Adobe is not helping us.

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