Reinstalling Acrobat Pro 11 and receive invalid serial number error

Any suggs on why this many be happening since the serial number is correct for loading?

Pam, Thank you!  the problem is not finding the serial number.  I have that by looking up my registration.  The problem I am having is when running set up for the program you get to the serial number screen.  I enter the serial number as emailed and verified by my account, then proceed with the 'next" button.  That is when I receive the message, invalid serial number not a valid serial number go back and reenter.  I try to reenter and still the same message. 
Any other suggestions or do you know how to actually speak to a representative?  If not it is time to scrap my new Adobe purchase and go back to Nuance's programs. 

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