Reinstalling Acrobat Pro 11 and receive invalid serial number error
Any suggs on why this many be happening since the serial number is correct for loading?
Pam, Thank you! the problem is not finding the serial number. I have that by looking up my registration. The problem I am having is when running set up for the program you get to the serial number screen. I enter the serial number as emailed and verified by my account, then proceed with the 'next" button. That is when I receive the message, invalid serial number not a valid serial number go back and reenter. I try to reenter and still the same message.
Any other suggestions or do you know how to actually speak to a representative? If not it is time to scrap my new Adobe purchase and go back to Nuance's programs.
Similar Messages
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I have just bought and installed adobe acroba
t pro and got the serial number, but now the system k
eep asking me for an old serial number from my former version.
During the years I have reached vesion 9, but I don't have any old serial number.
What to be done?you got a discount because you bought an upgrade version. it needs proof that you own a previous version. more info can be had if you post in the correct acrobat forum. this forum is for questions and comments about the workings (or not as the case may be) of the forums themselves.
http://forums.adobe.com/community/acrobat -
I have the appropriate Adobe Acrobat 9 Standard software and a valid SN for that software; however, am getting an "Invalid Serial Number" error on installation...please help
Hi James ,
Make sure you are entering the correct serial number.Try it once again and check.
If it fails please get in touch with Adobe Support.Here is the link for the same.
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra -
Invalid serial number error message when installing Acrobat 7
I have my original software CD and serial number but understand that I need to use the downloaded program because Adobe no longer supports the activation code required for installing from the disc. I was under the impression that I was to use the original serial number. This is what I used when reinstalling my CS2 Photoshop in the same circumstances.
I downloaded 22001904.exe and ran it but when it gets to the serial number I receive invalid serial number message no matter how I enter the number. I even tried cutting and pasting from my Adobe profile, since I have registered the program w/ Adobe previously along with other Adobe programs.
Can you advise me how to proceed?
Sincerely,
brokripanandano, use the serial number listed on the page where you downloaded acrobat 7, not your acrobat serial number
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I have an Adobe Acrobat Pro subscription without a serial number. In a needed reformatting of my hard drive, Adobe Acrobat was removed. How do I get access to my Adobe program again?
Hi,
Go to http://www.adobe.com and sign-in with you Adobe ID ( on which you purchased the subscription).
Then, on right hand side panel, click on 'Desktop' under Apps section. And then location Acrobat XI Pro and download it.
Regards,
Anoop -
I am getting an invalid serial number error for Adobe Acrobat XI
Hi -
My principal has ordered a copy of Adobe Acrobat XI for a school computer. The disc came with a serial number for a Mac installation, which he is hoping to install on his macbook air. I am using Remote Disc to install it.
However, the serial number that comes both on the invoice and on the back of the CD sleeve is only 23 digits long and when entered gives an Invalid Serial Number error. I would love it if somebody from Adobe could contact me and get a replacement serial number that would be valid for the installation.
I'm not going to post the serial number here because of reasons.You need to contact Adobe Support directly. For the link below click the Still Need Help? option at the bottom and choose the chat option...
http://helpx.adobe.com/x-productkb/global/service1.html
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
i have had lightroom 5 for some time now, and have used on my pc. I just got a mac (no disc drive) so I downloaded the trial version of LR5 from the adobe site. Once installed, i tried to key in my serial number.
I get an invalid serial number error.
has anyone ran into this before?Serial number and activation support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I cannot install creative suite cs2 the message invalid,serial,number,error appears; does anyone know how I can fix,please? The download is from the Adobe site using the serial number they provide prior to downloading
To locate the serial number:
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
My old computer fried. Obviously, didn't deactivate Lightroom. Installed Lightroom on new computer but can't activate... getting invalid serial number error. Trying to get thru to Adobe is a joke. Help.
Most likely, you downloaded the Creative Cloud version of Lightroom which will not accept your serial number. You need to uninstall it, reboot, then download the standalone version of Lightroom and install that.
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I just purchased a month to month subscription for Acrobat Pro and I am getting an error when I try to download the software. after about 50% of the way, it just crashes.
Thank you,
JTFI am having the same problem - the install crashes around 40%.
I am using MAC OS 10.10.2 and purchased Acrobat Pro monthly subscription. The error message is:
'Acrobat installer has encountered an unexpected failure. Please try again. If it continues to fail, contact Adobe support.'
I have tried several times but keep getting the same error message. Any ideas?
Thanks,
Cindy -
I recently reinstalled Windows7 on my PC and am trying to reinstall Acrobat from the disk that came with my PC. I have the serial number from the Adobe product registration page. I am receiving the error "Invalid Serial Number". I checked for any remnant files in my PC and the registry, there are none. How can I get this install to run?
Just talked with Chat. I will post the transcript. What a waste of time.
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Invalid serial number error when reinstalling Acrobat 9
I am retiring an old PC that had Acrobat 9 Standard installed on it. I retrieved the serial number using JellyBean keyfinder. When I try to install Acrobat 9 Standard on the replacement PC and enter the serial number I get an error that the serial number is invalid. As you would expect, Adobe support will not help. So is there anything I can do?
The first four digits of the serial # are: 1016Just talked with Chat. I will post the transcript. What a waste of time.
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Have registered ver elements 7 on win7, need to reinstall and get "invalid serial number"
Have registered version of elements 7 on win 7
had to reinstall win7 and now install disk says I have "invalid serial number" but it';s the same serial number I registered??See the following:
My serial number doesn't work :
http://helpx.adobe.com/x-productkb/global/my-serial-number-doesnt-work.html
If that doesn't help, you need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/ -
Acrobat pro won't take serial number
Bought a new computer. Technical service moved my programs over to new computer. Now Acrobat 9 Pro says my serial number is invalid.
I entered the serial number which is on my account at adobe and it tells me it's not good.
Anyone know how to fix this?Hi ,
Could you please tell what OS do you work on ?
As your Acrobat is not accepting the serial number , I would recommend you to refer the following documents once and see if that fixes the issue for you .
Though these links are related to Creative Suite ,however you could go through them once and try the mentioned steps .
https://helpx.adobe.com/creative-suite/kb/error-invalid-serial-number-acrobat.html
Error "The serial number is not valid for this product" | Creative Suite
The second possible solution is to connect with Adobe support if the above methods does not work .
Here is the link to connect with them .
http://helpx.adobe.com/x-productkb/global/service1.html
Please click on the Blue"Still Need Help" button to connect with one of the executives of the support team .
Regards
Sukrit Dhingra -
Installing new Retail version of Photoshop Elements, receive Invalid Serial Number
Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
DannyHi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny
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