Reinstalling, Application Manager says the serial number is invalid.
Let's start at the beginning: my hard drive crashed and I got a new one in my desktop iMac. I was able to save most of my files to an external harddrive, but none of my programs. I knew from previous experience with Adobe products that I could download a trial version and enter a serial number later. So I went to my Adobe account to look up what version of CS I had been running before, and it was 5.5 like I had thought, and the serial number was listed there as well! Yay! Then I went and downloaded the trial version of CS 5, not seeing a trial download of CS 5.5 available. I go to open up Photoshop, get the Adobe Application Mannager window giving me the option to either start a trial or enter a serial number. I entered the serial number associated with my previous version of CS 5.5, but then the Application Manager told me that "This serial number is not valid for this product," despite this being the correct serial number straight from my Adobe account.
Now, I realize the problem might be that I was running CS 5.5, not CS 5, which is why it's running into this problem. If this is the case, I am even more at a loss for what to do, since I did not see a trial version of CS 5.5 available. If this exists, please please link me to it!! However, if there is a way for me to get a new serial number, that would be great too!
Thank you!
if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/adobe-cs5-5-direct-download-links.html
and activate with your serial number.
if you have a problem downloading, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com
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I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O. -
I bought lightroom 5 last december, I install on my old PC. Today I buy a Mac and I try to reinstall my lightroom with the serial number I have. It's said wrong number can I have a new number?
This is a user to user forum so there is no one here to provide you with a new serial number or to reset your serial number.
It is possible that you are trying to activate an installation of the Creative Cloud version of Lightroom. It is not possible to do so with your License Key. You need to uninstall the existing version that you have installed. This will not interfere with your catalog, Preferences or personal files, it will just remove the application.
Then download the perpetual license from the link below. Install and it should accept your license key just fine.
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I am trying to install CS3 on Windows 8 and keep getting a message saying "the serial number I entered is not valid please enter it again" Does anyone know how to install successfully on Windows 8?
CS3 is unsupported under Windows 8. That said, you'll need to contact Adobe
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