Reinstalling CC apps on a reformatted MacBook Air '13 SSD

I have a subscription to CC for my MacBook Air 2013.  It has worked perfectly until this morning when I was forced to have a technician at the local Apple Store reformat my solid state drive.  After the hard drive was wiped and reformatted, I have attempted to reinstall all of my files, including my Adobe CC applications from my “Time Machine” backup.  But,  the Adobe CC programs do not work.  I have wiped all of the Adobe CC programs from the hard drive; installed and used the Creative Cloud Cleaner application; and installed the Adobe Creative Cloud desktop application.  I logged into the Adobe website using the desktop application so I can re-download and install my favorite apps – most importantly Acrobat Pro.  
When I launch the desktop application it indicates that the Adobe Acrobat Pro program is already installed and up-to-date.  But, that program is not on my hard drive. 
I also note that the icons for all of my previously-installed Adobe CC programs – including Photoshop and Premier Pro – are still appearing on my “Launchpad” screen on the Mac
I need assistance re-downloading and installing Acrobat Pro and my other CC apps – including Photoshop and Premier Pro. 

use the cleaner, then reinstall, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Similar Messages

  • I want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?

    i want to reinstall os X yosemite on my macbook Air but i erased the hard drive and i cant get the local recovery option; only internet recovery; is there any way to go back and get local recovery option?

    Hi Bockworld1,
    I'm afraid you did an error when erasing your hard-drive, this has automatically erased the "local recovery". In order to pass-by this, you must use a former Mac OS X installation DVD (such as Snow Leopard 10.6.3) and then when updated to 10.6.8 you may access the Mac App Store to recover the Yosemite Installer and proceed to a fresh "update" OR creating a Bootable USB Installation drive with DiskMaker in order to alway get a installation copy.
    I also suggest you to create a USB Basic Operating System (you must select a local USB device to install Yosemite or whatever OS you want) with only the base operating system to launch your computer in case of Main Operating System issues.
    Given the amounts of issues reported by users with 10.10.2, I command you to download 10.10.2 version to get a stable OS working.
    Let me know how it is going.
    Good Luck.

  • I delete my app store for my macbook air, how to recover

    i delete my app store for my macbook air, how to recover?

    The Mac App Store comes with Mac OS X, so you have to reinstall it. Open  > About this Mac, and tell us the OS X version you have.
    If it's 10.7 or 10.8, hold Command and R keys while your Mac is starting and reinstall OS X. You won't lose any file, but make a backup
    If it's 10.6 or 10.5, you need the Mac OS X DVD and an external optical drive or a Mac or PC with Remote Install. Insert the DVD, hold the C key while your Mac is starting and reinstall Mac OS X. Then, open  > Software Update, and install the most recent version.
    If you have a Time Machine backup, you can restore it instead of reinstalling

  • I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro.  I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the

    I reinstalled operating system software on my MacBook Air (Yosemite 10.10.3) and tried reinstalling Adobe Acrobat 9 Pro.  I was able to install the software into my Applications folder but I was unable to enter the serial number or go any further with the installation.  When I click on the Adobe Acrobat icon in the Applications folder, nothing happens.

    Hi Tom,
    kindly check the System requirements | Acrobat family of products—older versions (XI, X, 9)
    For serial number message try: 
    Error "Invalid serial number" | Acrobat 9 | CS4
    Thanks,
    Atul Saini

  • How do I restore files from time machine backups made before reformatting macbook air?

    How do I restore files from time machine backups made before reformatting macbook air?

    The section titled "Restoring data from Time Machine backups" in the following may help: http://support.apple.com/kb/HT1427

  • Cleaned files and apps with "app cleaner" and now MacBook Air turns off during start up. What happens? What can I do? Please help

    Cleaned files and apps with "app cleaner" and now MacBook Air turns off during start up. What happens? What can I do? Please help

    The "app cleaner" managed to do bad things to the file system so that it is unable to boot any longer.
    This is the primary reason I always recommend that any of those so called "cleanup" apps never be used. They do more harm then good.
    Try a safe boot by holding down the shifgr key when you hear the boot chime. Maybe that can fix the damage.
    Let us know what happens.
    Allan

  • Can I upgrade my macbook air's SSD?

    I have heard that people have successfully upgraded their MacBook AIr's SSD to a larger capacity. I want to know if its true? If so, can I do it myself or I have to ask technician to help?
    I currently have the MacBook Air 13'' 128 G SSD. I'm very satisfied with the blazing speed of SSD. However, I'm a music maker and a photographer. I realized I need more space for putting BIG SOFTWARES such as LOGIC PRO (with upgraded add-on total 50G), Aperture, etc... Apparently, the current 128G SSD cannot satisfy my need.
    I DO NOT want to install the software onto my external hard drive because I cannot bring the external hard drive everywhere. So, if any of you can help, please leave opinions.
    Thanks!

    Upgrading a SSD is 99% of the time a bad idea, not only due to costs, but primarily because people do it for the WRONG reasons.
    see here:
    Your Solid State Drive and having enough space inside your Macbook Air & Pro
    Solid State Drive usage premise, or the “more space / upgrade SSD” question
    There have been questions posed and positions taken by many people who are trying to use their Macbook Air or Pro’s solid state drive (SSD) as a mass media storage device, for either pictures, videos, massive music collections or all three combined; but this should not be the working premise of a ‘limited’ SSD and its use.
    In which, it’s the case of those users with either 128GB, 256GB, or even 512GB of internal SSD space, that have or are running “out of space”, that questions are raised. The immediate premise of some users can sometimes be “(how to / if) upgrading my SSD” when in fact in nearly all instances another approach is the logical and sensible one that needs to be looked into and exercised.
    Any Macbook containing a SSD should be idealized as a ‘working platform’ notebook containing all your applications, documents, and weekly or bi-weekly necessary files. All collections of media files such as pictures, music, and videos, unless directly needed should be kept off the notebook and on an external hard drive or likewise. While the ‘working platform’ premise is also the case with larger internal conventional hard drives of 1TB+, its implementation isn't as critical except in terms of data protection.
    Realistically, you should at most coordinate roughly 20 to 25% of your total SSD space to all audio-video personal use media (picture / music / video collections), leaving the remaining amount on an external HD.
    Nobody should consider any notebook a data storage device at any time under any circumstance, rather a data creation, sending, and manipulation device; and in the case of a SSD, this is more important for purposes of having sufficient working space on the SSD and reducing SSD ‘bloat’ in which cases someone is wrongly attempting to use the SSD space as a large media storage nexus.
    The rare exception to the collective usage and premise of SSD use in which a much larger SSD is truly needed are for those in video and photography professions that require both the extremely fast speeds of the SSD and the onboard storage for large and or many video and photography files. However this also falls under the premise of a ‘working platform’ for such peoples rather than the intent of many who are using the SSD as passive and static data storage for media files very infrequently needed or accessed.
    All on-notebook data collections should be logically approached as to necessity, and evaluated as to whether it is active or passive data that likely doesn’t need to be on the notebook, allocations of space-percentages to as-needed work and use, apportioning space for your entertainment media, and questioning whether it should it be on the notebook for more than short-term consumption.
    Considerations should be made in the mind of any user in differentiating the necessary system data (System hub) comprising the Mac OSX, applications, necessary documents that both must and should be on your internal SSD, and that of the users personal data (Data hub) comprising created files, pictures, music, videos, PDF files, data created or being created and otherwise, that likely unless being used soon or often should be parked on an external hard drive for consumption, or temporarily loading onto the internal SSD.
    You both can and should purchase whichever SSD size you need or see fit, but even in the case of the largest of SSD, unless use-considerations are made, and SSD spaces are allocated as should be the case indicated above, one can easily and immediately run into this quandary of “needing more internal SSD space”, in which instance a different approach in usage must then be implemented.
    However it is almost always the case, that such large media files are wanted to be stored internally rather than actually needed, in which case the external HD is both prudent as well as necessary. Additionally costs per MB are infinitely less on an external HD than an internal SSD in any consideration of data expansion needs.
    A Professional Example
    In the case of a Macbook Air or Macbook Pro Retina with ‘limited’ storage on the SSD, this distinction becomes more important in that in an ever rapidly increasing file-size world, you keep vital large media files, pics, video, PDF collections, music off your SSD and archived on external storage, for sake of the necessary room for your system to have free space to operate, store future applications and general workspace. 
    You should also never be put in the position of considering “deleting things” on your Macbook SSD in order to ‘make space’. This is especially what your external HD is for.
    Professionals who create and import very large amounts of data have almost no change in the available space on their notebooks internal SSD because they are constantly archiving data to arrays of external or networked HD.
    Or in the case of the consumer this means you keep folders for large imported or created data and you ritually offload and archive this data for safekeeping, not only to safeguard the data in case your Macbook has a SSD crash, or gets stolen, but importantly in keeping the ‘breathing room’ open for your notebook to operate, expand, create files, add applications, for your APPS to create temp files, and for general operation.
    Slim USB3 1TB external hard drive
    External Hard Drives
    External hard drives are both extremely cheap and regardless of the size of your internal SSD (or even internal hard drive if the case), you need an external hard drive with your SSD equipped Macbook for several reasons:
    1. Data backup and protection.
    2. Redundancy for important data.
    3. Necessitated ideal space for large media files for collections of pictures, videos, and music etc.
    While ever changing in price, typical portable 2.5” external hard drives in USB3 run roughly $65 for 1TB or $120 for 2TB small portable USB3 hard drives. Such drives range in thickness between 5mm and 15mm, with recent improvements in storage of 500GB drives in 5mm profiles.
    There is almost no premise in which a small 12mm thick 1 Terabyte USB hard drive cannot be taken along with any Macbook as an external large storage extension inside any Macbook carry case or pouch. Typically such external HD profiles are not much bigger than a deck of cards.
    External hard drives are a foregone necessity for purchase with any Macbook for at the very least Time Machine backups, data redundancies, and ideally for large media storage.

  • I cant log onto app store through my macbook air - an unknown error keeps occuring

    Ive been trying to log onto the app store and i cant manage to get on - the system keeps saying that there is an unknown error when i try to log on. I have tried to do the whole reset the system using the alt and power button (i bought this mac second hand so i also want to restore to factory settings). I was thinking that the reason app store wouldnt work is because the previous user might not have reset the system properly? i can log onto all the other applictions with my apple ID perfectly fine, its just with the app store. any help is hugely appreciated!!!

    The first thing you should do with a second-hand computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
    If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind. If the machine has less than 1 GB of memory, you'll need to add more in order to install 10.6. I suggest you install as much memory as it can take, according to the technical specifications.
    If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for some MacBook Air models. If you don't have the media, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
    To boot from an optical disc or a flash drive, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
    If the machine shipped with OS X 10.7 or later, you don't need media. It should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
    Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
    After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
    You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
    If the previous owner "accepted" the bundled iLife applications (iPhoto, iMovie, and Garage Band) in the App Store so that he or she could update them, then they're linked to that Apple ID and you won't be able to download them without buying them. Reportedly, Apple customer service has sometimes issued redemption codes for these apps to second owners who asked.
    If the previous owner didn't deauthorize the computer in the iTunes Store under his Apple ID, you wont be able toauthorize it under your ID. In that case, contact iTunes Support.

  • Cannot update app on second hand Macbook aIR

    I recently got a second hand Macbook Air and I am trying to update one of my apps but it comes up with the wrong Apple ID (where you have to enter your password) when  try to update it. How do I change this?

    What you have to do is erase the SSD and reinstall the ORIGINAL OSX.  By doing that you can register the MBP in your name wirh your Apple ID.
    Boot the MBA with the OPTION + COMMAND + R keys.  The display should show a revolving globe.  Follow the directions andyou will be connected to the Apple servers.
    You will need a solid Internet connection.
    If your MBA came with 10.6 or 10.5 OSX, you will have to use the original installation media.
    Ciao.

  • HT1689 I bought an app on my iphone, and want to use it on my MacBook Air.  When I click on the icon on the MacBook, it won't open.  Do I have to buy the same app again for my MacBook Air?

    I bought a real estate app on my iphone.  I want to use it on my MacBook Air because of the larger screen.  I see the icon in my Itunes account, and when I click it to open it, it won't do anything.  Do I have to purchase the app again to use on my MacBook Air.  Thanks!

    The app you got only works with iPhones, iPods touch and iPads, but not with Macs. That's because Macs use a different operating system that requires different applications, so you have to purchase the application for the Mac

  • How do I reinstall ML in English on a Macbook Air that was originally in Chinese?

    This is a copy of my question that got posted in the wrong thread..
    I'm trying to help a friend who was given a used 13" MacBook Air (A1369) by the Chinese exchange student staying with him. It needed a screen repair, which was done, and we were able to change the display menus to English which is fine for general use. BUT... The previous owner had all kinds of Chinese games and programs as well as a partitioned HD. The plan was to just erase and reinstall Mountain Lion (which it came with, we THINK) and he'd have a fresh start.
    Using the Recovery system would be great, except that since the comp was from China, and the ID associated with it is in Chinese, all of the instructions, menus and EVERYTHING are in Chinese. We can get online fine, and tried booting from a USB drive but everything is still in Chinese. We got as far as making a bootable USB and it looked like everything was OK, and started the erase/restore process but it got stuck in Chinese instructions and menus!!!
    Is there a way to buy new copy of Mountain Lion with a new Apple ID that will be in English and then install it on a computer that was already running Mountain Lion? It seems I should be able to DL the OS to a USB drive and then just boot and install from that. But I'd have to DL on another Mac with its own ID running Lion. (Or use a Linux PC which seems like an even worse option.)
    Any ideas? Suggestions? Laughter?
    Thanks!

    You've got me. You may well need to repartition the drive.
    One thing I did remark in your post is that you purchased and downloaded Mountain Lion using your friend's Apple ID. That is a mistake. You must use your own Apple ID. The license is tied to the Apple ID. The copy you now have you cannot use under your Apple ID. You can install it with your friend's Apple ID and continue to use it, but you will not be able to update it nor do anything else with it that requires an Apple ID. You need to purchase and download Mountain Lion using your Apple ID, not your friend's.
    When you run the installer for the first time it typically requests you choose a language. Be sure you select English. Don't click through assuming English will be the default.
    Beyond this I don't know enough to make a further suggestion. Perhaps it's something embedded in the firmware of products going to the Chinese market.
    If someone doesn't come up with a decent solution, then you might want to contact Apple Customer Support:
    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Apple - Support - Contact Apple Support.

  • Help needed to sync apps across iMac and Macbook Air via ICloud

    I have a new Mac and I want to sync (if possible) my applications such as pic collage etc between my iMac & my Macbook Air.
    The main reason I want to do this is because I have set up templates in my macbook air apps and I want to use my iMac through the day and macbook air at night and be able to access these without doing screen share.
    I am also looking to pay someone $150 to set up a few things for me. I am in Coorparoo if anyone is interested please contact me here or at
    Thankyou
    Tracey
    <Email Edited by Host>

    Tracey almost any program you've purchased from the Apple App Store can be downloaded to multiple computers legally. Programs you've purchased elsewhere are typically licensed either to the user or to the computer and to be completely legal you'd need to determine which is the case for the programs you want to install on more than one computer. Most documents can be saved to iCloud (assuming you have enough space on iCloud) or other cloud services. Cloud services such as DropBox and Microsoft's OneDrive have applications that sync files automatically which allows you to share files between computers. However many (most?) applications don't automatically move templates into the cloud since they tend to be saved in the user's Library folder which often isn't synced. So templates must be dealt with on a case by case basis. (I'll often save a document that I want to use as a template and then make a fresh copy of it when I want to use it as my template)
    I asked a moderator to remove your email address since having it here is an invitation to huge amounts of SPAM. You can edit your Apple profile to show or hide your email address by clicking on your avatar above your post and then select Edit Profile and Privacy Settings.You can choose to let registered users, anyone, or no one to see it do if you'd like people to be able to contact you setting it to allow registered users to see your email address will provide some small amount of privacy from robots but still let people contact you.

  • Problem with reformatting Macbook Air

    I have previously reformatted my Macbook Air. However I do not have the Apple ID which was used to purchase OS X Lion as the owner is no longer around. I am not able to complete this process and subsequently, it states, " it does not have installation information". How can I resolve this problem and obtain a new Macbook Air?

    A new Mac comes with 90 days of free tech support from AppleCare.
    AppleCare: 1-800-275-2273
    Best.

  • Can I transfer Apps from iMac to MacBook Air

    I have an iMac. Recently I bought a MacBook Air. Iwould like to have some of the applications I use on iMac on the MacBook Air.
    How can accomplih? w

    If they were purchased in the App Store, then you can redownload them on all your other computers free of charge.

  • How to reinstall the OS lyon in a MacBook Air

    Hello
    A few days ago, I erase the MacBook Air HD. I erased the Lyon OS too.
    Now I have tried to reinstall it but the laptop doesn´t recongnize the wifi network. I went to another place to conect it to another wifi and it begun to download something. When it finished doing that the MacBook show a picture where appeared the lyon OS and asked if I would like to install it. I said yes but then appeared a message where says that there isn´t any network. I wonder, why there isn´t any network if it used my friend´s network to download something that I don´t know?
    What can I do?
    Thanks
    Jorge

    Thank you
    I deleted the whole disk. When I start the computer I press Command+R and appears the earth planet and all the networks detected by the computer. What I don´t understand is that I have a MacBook and an iPad beside the Macbook Air and both recognize the network, but the MacBook Air can´t.
    I tried to use an external drive with the Macbook leopard OS but the  MacBook Air didn´t recognize too.

Maybe you are looking for

  • Grant Agent Job Reader/Operator permission in SQL SERVER 2000

    Hello Experts Today I got a request to grant sql server agent job read access. The server is SQL 2000. It was totally new for me. I googled but couldn't find anything useful. I feel pretty uncomfortable with SQL 2000. Have never worked before. Please

  • Why can't I burn a DVD of photos from my iPhoto that will be viewable on a Windows computer?

    Why can't I burn a DVD of photos from my iphotos that will be viewable on a PC using windows?

  • Excluding email from download

    My email provider (orange) uses one username to which email addresses are attached. Its goes something like this: [email protected] [email protected] On windows this was not a problem as I could set up a rule that said do not download from server. Th

  • Delivery block in sales orders in CRM

    Hi, When creating a sales order in CRM, if the item price condition is set to a particular value, then the delivery block field should be set with the corresponding value. Delivery block can be set using BADI CRM_SHIPPING_BADI. But am not able to fin

  • Cisco Prime Infrastructure 1.3 to 2.1

    I have a Cisco Prime Infrastructure version 1.3 virtual appliance and we have a new Prime Infrastructure version 2.1 virtual appliance set up. I would like to get the wireless information put into the new server. This includes the WLC and APs and the