Reinstalling Creative Cloud apps after system rstore

I had to perform system restore on my Windows 8.1 laptop. Now when I try to reinstall my CC apps, I don't have the option in the Creative Cloud download manager i.e. the area where 'Apps' should be is blank. Is there a solution to this?

BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling is needed
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

Similar Messages

How do i reinstall creative cloud apps after I had to do a windows 8 system restore?

how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptop

Uchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.

Running Creative Cloud apps after System Restore

I got Creative Cloud yesterday and I'm totally psyched. I downloaded several of the apps in the Application Manager. Once they were done, I hit the "run app" button next to Photoshop to make sure it was working. It worked perfectly, so I went to bed.
This morning I turned on my computer and it didn't start because a Windows update that I installed while shutting down last night was apparently poison for my computer. I had to recover from a system restore point that had been created several weeks before Creative Cloud was installed.
Now I'm not sure how to start or install any of the Creative Cloud programs. In the Application Manager, it says all the programs I'm interested in are installed, so I can't re-download them, and there's no "run app" button there any longer. And in the Program Files on my computer, even though there are now several CS6 files, for the life of me I can't find any of the .exe files that will actually run the programs.
How do I open these programs?

I fixed it, but it involved three calls with Adobe support that added up to around 6 hours... in the end, we had to use a special Adobe Suite remover program to totally scrub my system of anything Adobe. When that was done, we were able to install most of the programs, but not Muse or Acrobat. To get Acrobat to work, we had to use another special Acrobat remover tool, then we had to create another administrator on my computer and use the new account to install Acrobat from there using a direct download of the program, instead of the Application Manager. To install Muse, we figured out that we could just download the trial from the Adobe site and just install it that way - again, as opposed to installing it from the Application Manager. So now everything works, but the Application Manager still doesn't recognize that Acrobat or Muse are installed - it still has the "install" button next to their names. The support guy said I should still be getting updates, but that he'll check up with me in another week or so to see if that is indeed the case.
Good luck Gravity6.

Re-image a system without deactivating adobe creative cloud account.. How do I reinstall creative cloud on my system..

re-image a system without deactivating adobe creative cloud account.. How do I reinstall creative cloud on my system..

http://helpx.adobe.com/creative-cloud/help/install-apps.html

I need to reinstall creative cloud app, but all I can find is the trial version.

I need to reinstall creative cloud app, but all I can find is the trial version. Help!

Hi,
Please download the installer for the Creative Cloud from the link below:
Creative Cloud Help | Creative Cloud for desktop
Once installed, sign in with your Adobe ID. In case of any trial error, please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

Procedures to re-install Creative Cloud apps after from Win 7 to Win 8 Upgrade

I'm planning to upgrade my PC to from Win 7 64 bit to Win 8 64 bit. I currently have Creative Cloud apps installed on the Win 7 PC. I will have to reinstall all apps after the upgrade to Win 8. Before doing the upgrade, should I deactivate all Creative Cloud apps under Win 7 or will the software recognize that I'm on the same PC when I go to re-install my apps? So, same physical PC, but different operating systems.
Thank you

Certainly.
When you install the operating system that you are licensed for, the installer will not require you to manually input a 25 character activation license key.
Any HP notebook manufactured from 2011 has been using the SLP method. That is why you don't see a Microsoft Certificate of Authenticity with the 25 character activation license key anywhere on the notebook.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Reinstall Creative Cloud Apps

Hey!
I deleted some of the installed Creative Cloud apps with Finder in OSX 10.9. Now I want to reinstall the deleted apps but I can't because the Creative Cloud overview shows them as installed.
Is there a way to reset the storage of the Creative Cloud Application?
I already deleted the Adobe folder in my Library, but it didn't help.
Thanks for helping me!

Hi Pascal,
You can uninstall Adobe apps from utilities> adobe installer> (uninstall adobe app accordingly).
Moreover, Please follow the instructions mentioned in following link.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Hope it would help you.
Thanks,
Ashish

Reinstalling creative cloud apps

I uninstalled Photoshop CC. When trying to download to reinstall it thinks I already have it so doesn't download. How can I download the app and reinstall it from Creative Cloud (mac)?

Please try to perform the solution given the following knowledge base article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml

New Creative Cloud apps see system as 32bit.

The title says it all. I installed PS CC this morning and it's only seeing 4gb RAM. I opened it and closed it a couple times and it saw my 16gb once. I thought all was well until I closed it and opened it again and it was back down to 4gb. Anybody else seeing this?
Here's my system info according to LR 5:
Lightroom version: 5.0 [907681]
Operating system: Windows 7 Business Edition
Version: 6.1 [7601]
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3.9 GHz
Built-in memory: 16345.3 MB
Here's my info from CS6 64bit.
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 3906 MHz
Built-in memory: 16345 MB
Free memory: 9522 MB
Memory available to Photoshop: 14682 MB
Here's my info according to PS CC:
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:4, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3
Physical processor count: 4
Processor speed: 3906 MHz
Built-in memory: 16345 MB
And now Ilustrator CC:
OS: Windows
Version: 6.1
System Architecture: x86
Built-In Memory: 16345 MB
Application Folder:
C:\Program Files\Adobe\Adobe Illustrator CC (64 Bit)\Support Files\
^ I added the application Folder listed on Illustrator because I think it's great that it says my system is x86 but then but's the files in to a folder named 64bit.

I too have this issue with Photoshop CC 14.0 treats my machine as 32bit and limiting my RAM usage to 3.5gb not good and I have already uninstalled it until it is fixed.
Adobe Photoshop Version: 14.0 (14.0 20130423.r.221 2013/04/23:23:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3190 MHz
Built-in memory: 12279 MB
Free memory: 3697 MB
Memory available to Photoshop: 3255 MB
Is this simply because the only Photoshop CC available right now is the 32bit version and the the 64bit version is still in development but nobody bothered to tell us?
Adobe?

My Creative Cloud app does not display any apps. Just shows spinning circle in apps tab.

Mac OS X 10.8.5
Reinstalled Creative Cloud app several times. No luck. All other tabs I can view.

I am also having the same problem

Tablets that can run full Creative Cloud apps

I have heard that the Pro series of the surface tablets, is the only tablet on the market, that has the ability to run Creative Cloud apps.

The system requirements for Cloud apps include Windows 7, Windows 8 or Mac OS X 10.7+.
http://www.adobe.com/products/creativecloud/tech-specs.html
Surface Pro runs full Windows 8 so it can run Cloud apps providing it meets other tech specs.
See http://forums.adobe.com/thread/1272341

Reinstalling Creative Cloud

Hi there,
I am formatting my Mac and want to know if I can reinstall Creative Cloud Apps from scratch?
I know you're allowed two installs but this wont be a second install as I will be formatting the hard drive and reinstalling.
Is this a case of formatting the HDD and re-downloading or do I need to disassociate the current donwload in some way?
Thank you,
Darren.

Hi Akshay,
Thanks for coming back to me.
I forgot to sign out of some apps and the Creative Cloud service.
Will this affect me? The apps were spread across a few screens and I missed some now I see the list on adobe.com
Can you do a force sign out?
Darren.

I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac does not matter... 2 on the same operating system, or 1 on each
-Both computer Cloud subscription activations may not be in use at the same time

Apps removed but still showing up in Creative Cloud App. How do I reinstall them?

After installing several apps on my laptop, After Effects, which I use for my business, wouldn't function on my desktop. I didn't know that you had to turn off the creative cloud connection on one computer before going to the other. Since I needed to deliver my projects, I removed the apps on my laptop. Three of them didn't seem to have an uninstall button on them. It didn't show up for some reason for - After Effects, Acrobat XI Pro, and Illustrator. I tried to find all references to them and finally threw every reference to them I could find into the trash. I must have left something in my system still because in the Creative Cloud menu, it shows that I still have those apps on my laptop still and that they are up to date. However, as I said, I threw everything that had to do with those apps that I could find in the trash.
There doesn't seem to be any way to reload these three apps in the Creative Cloud app and since they are no longer in my Applications folder (I'm on a Mac) there is no way to uninstall or do anything else.
How can I clear out the piece of software that thinks these three apps are still installed so that I can reinstall fresh versions? Thanks.

Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium

Creative Cloud (app) crashes on startup after update

After the last update (which probably went wrong), creative cloud application (the menubar app) crashes on startup.
I've tried uninstalling (uninstaller stalls) and running Creative Cloud Cleanup Tool but to no avail.
Below I've included an excerpt of the crash report from the log (I could post the complete log report but that seems to cause troubles posting).
Anybody have any suggestions?
Process:         Creative Cloud [38993]
Path:            /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud
Identifier:      com.adobe.acc.AdobeCreativeCloud
Version:         1.7.2.419 (???)
Code Type:       X86 (Native)
Parent Process: launchd [246]
Responsible:     Creative Cloud [38993]
User ID:         501
Date/Time:       2014-09-07 11:10:17.416 +0200
OS Version:      Mac OS X 10.9.4 (13E28)
Report Version: 11
Anonymous UUID: 6E543C7B-7F96-DDC0-12C2-F9018C309437
Crashed Thread: 39
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000ab2ad4ca
VM Regions Near 0xab2ad4ca:
    Submap                 00000000a1911000-00000000a1a00000 [ 956K] r--/rwx SM=PRV process-only VM submap
--> Submap                 00000000a1a00000-00000000b0000000 [230.0M] r--/rwx SM=SHM machine-wide VM submap
    __UNICODE              00000000a5911000-00000000a5999000 [ 544K] r--/r-- SM=COW /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
Thread 0:: CrBrowserMain Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib         0x97151f7a mach_msg_trap + 10
1   libsystem_kernel.dylib         0x9715116c mach_msg + 68
2   com.apple.CoreFoundation       0x913a0bf9 __CFRunLoopServiceMachPort + 169
3   com.apple.CoreFoundation       0x913a01d1 __CFRunLoopRun + 1393
4   com.apple.CoreFoundation       0x9139f9ea CFRunLoopRunSpecific + 394
5   com.apple.CoreFoundation       0x9139f84b CFRunLoopRunInMode + 123
6   com.apple.HIToolbox           0x929bab5d RunCurrentEventLoopInMode + 259
7   com.apple.HIToolbox           0x929ba8e2 ReceiveNextEventCommon + 526
8   com.apple.HIToolbox           0x929ba6bd _BlockUntilNextEventMatchingListInModeWithFilter + 92
9   com.apple.AppKit               0x972eb349 _DPSNextEvent + 1602
10 com.apple.AppKit               0x972ea870 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
11 com.apple.AppKit               0x972dd15c -[NSApplication run] + 727
12 libcef.dylib                   0x032c9287 0x2ec8000 + 4199047
13 libcef.dylib                   0x032c8d5c 0x2ec8000 + 4197724
14 libcef.dylib                   0x032fa3a1 0x2ec8000 + 4400033
15 libcef.dylib                   0x0331293e 0x2ec8000 + 4499774
16 libcef.dylib                   0x032f9ada 0x2ec8000 + 4397786
17 libcef.dylib                   0x0398675f 0x2ec8000 + 11265887
18 HEX.dylib                     0x02245a23 HEXMessageProcessor::runLoop(std::string const&) + 403
19 HEX.dylib                     0x02238743 0x2232000 + 26435
20 HEX.dylib                     0x0224b6ad HEXMessageProcessor::processMessage(std::string const&, std::string const&, ProcessMessageOutput&, MessageObject const&) + 77
21 HEX.dylib                     0x02236ef6 processMessage + 230
22 NXGCore.dylib                 0x00221eab ExternalGateway::sendMessageToApplet(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 635
23 NXGCore.dylib                 0x00221a17 ExternalGateway::handleMessage(MessageObject const&, MessageStruct const*, bool (**)(void const*), char const**) + 151
24 NXGCore.dylib                 0x00222392 ExternalGateway::processMessageFromOutside(MessageStruct const*, bool (**)(void const*)) + 354
25 NXGCore.dylib                 0x0020b07a processMessage + 42
26 com.adobe.acc.AdobeCreativeCloud 0x00063938 0x5d000 + 26936
27 com.adobe.acc.AdobeCreativeCloud 0x00067661 0x5d000 + 42593
28 com.adobe.acc.AdobeCreativeCloud 0x0005ffd6 0x5d000 + 12246
29 com.adobe.acc.AdobeCreativeCloud 0x0005f093 0x5d000 + 8339
30 com.adobe.acc.AdobeCreativeCloud 0x00064038 0x5d000 + 28728
31 com.adobe.acc.AdobeCreativeCloud 0x0005ecd5 start + 53
Thread 39 Crashed:
0   libstdc++.6.dylib             0x9718d6c4 std::string::find(char const*, unsigned long, unsigned long) const + 14
1   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e2b9e ThreadGetAvailableUpdates::ThreadProc() + 16172
2   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e99a1 ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDelegate<ThreadGetAvailableUp datesStatus>::operator()() + 51
3   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0c9e97c4 boost::detail::thread_data<ESDThread<ThreadGetAvailableUpdatesStatus>::ESDThreadFunctorDe legate<ThreadGetAvailableUpdatesStatus> >::run() + 22
4   com.adobe.AAM.AdobeUpdaterCoreFramework 0x0ca87b1b thread_proxy + 73
5   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
6   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
7   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 40:
0   libsystem_kernel.dylib         0x97156b76 __semwait_signal + 10
1   libsystem_c.dylib             0x969e6fb7 nanosleep$UNIX2003 + 219
2   libsystem_c.dylib             0x969e6e62 usleep$UNIX2003 + 60
3   AppsPanelIL.dylib             0x0c3585c8 UpdaterCoreHelper::ProgressUpdatesCallback(bool) + 2248
4   AppsPanelIL.dylib             0x0c3573e3 0xc263000 + 1000419
5   AppsPanelIL.dylib             0x0c360d6c timerThread(void*) + 76
6   AppsPanelIL.dylib             0x0c39a950 threadProcHandlerMac(void*) + 48
7   libsystem_pthread.dylib       0x90deb5fb _pthread_body + 144
8   libsystem_pthread.dylib       0x90deb485 _pthread_start + 130
9   libsystem_pthread.dylib       0x90df0cf2 thread_start + 34
Thread 39 crashed with X86 Thread State (32-bit):
eax: 0x7d20ff10 ebx: 0x0cc8a6d8 ecx: 0x0cc8a6d8 edx: 0x0cc8a6d0
edi: 0x0c9dec83 esi: 0xab2ad4d6 ebp: 0xb6cad228 esp: 0xb6cad200
   ss: 0x00000023 efl: 0x00010286 eip: 0x9718d6c4   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
cr2: 0xab2ad4ca
Logical CPU:     7
Error Code:      0x00000004
Trap Number:     14
External Modification Summary:
Calls made by other processes targeting this process:
    task_for_pid: 3
    thread_create: 0
    thread_set_state: 0
Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
Calls made by all processes on this machine:
    task_for_pid: 516725
    thread_create: 6
    thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=251.6M resident=103.3M(41%) swapped_out_or_unallocated=148.3M(59%)
Writable regions: Total=328.1M written=28.3M(9%) resident=63.8M(19%) swapped_out=0K(0%) unallocated=264.3M(81%)
REGION TYPE                      VIRTUAL
===========                      =======
CG backing stores                  1484K
CG image                           2296K
CG raster data                       24K
CG shared images                    196K
CoreAnimation                      2432K
CoreAnimation (reserved)              8K        reserved VM address space (unallocated)
CoreServices                        128K
Foundation                            4K
IOKit                              5192K
IOKit (reserved)                     64K        reserved VM address space (unallocated)
Image IO                           4208K
Kernel Alloc Once                     4K
MALLOC                            159.3M
MALLOC (admin)                       48K
Memory Tag 242                       12K
OpenGL GLSL                        1280K
Stack                             195.2M
VM_ALLOCATE                        17.0M
WebKit Malloc                      1216K
__DATA                             17.3M
__IMAGE                             528K
__IMPORT                              4K
__LINKEDIT                         52.2M
__OBJC                             2504K
__PAGEZERO                            4K
__TEXT                            199.4M
__UNICODE                           544K
mapped file                       158.0M
shared memory                        68K
===========                      =======
TOTAL                             820.0M
TOTAL, minus reserved VM space    820.0M

A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Reinstalling Creative Cloud apps after system rstore

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