Reinstalling creative cloud apps
I uninstalled Photoshop CC. When trying to download to reinstall it thinks I already have it so doesn't download. How can I download the app and reinstall it from Creative Cloud (mac)?
Please try to perform the solution given the following knowledge base article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.h tml
Similar Messages
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I need to reinstall creative cloud app, but all I can find is the trial version.
I need to reinstall creative cloud app, but all I can find is the trial version. Help!
Hi,
Please download the installer for the Creative Cloud from the link below:
Creative Cloud Help | Creative Cloud for desktop
Once installed, sign in with your Adobe ID. In case of any trial error, please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena -
How do i reinstall creative cloud apps after I had to do a windows 8 system restore?
how do i reinstall creative cloud apps after I had to do a windows 8 system restore?
the application manager says all of these apps are updated, but they are not accessible on my laptopUchinan please try running the uninstallers in the Programs & Features control panel to see if it is restores your ability to reinstall within the Adobe Application Manager.
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Hey!
I deleted some of the installed Creative Cloud apps with Finder in OSX 10.9. Now I want to reinstall the deleted apps but I can't because the Creative Cloud overview shows them as installed.
Is there a way to reset the storage of the Creative Cloud Application?
I already deleted the Adobe folder in my Library, but it didn't help.
Thanks for helping me!Hi Pascal,
You can uninstall Adobe apps from utilities> adobe installer> (uninstall adobe app accordingly).
Moreover, Please follow the instructions mentioned in following link.
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Hope it would help you.
Thanks,
Ashish -
Reinstalling Creative Cloud apps after system rstore
I had to perform system restore on my Windows 8.1 laptop. Now when I try to reinstall my CC apps, I don't have the option in the Creative Cloud download manager i.e. the area where 'Apps' should be is blank. Is there a solution to this?
BLANK Cloud Screen http://forums.adobe.com/message/5484303 may help
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html
or
Sign out of your account... Uninstall... run the Cleaner...
-Restart your computer... Sign in to your account... Reinstall
-using the cleaner after uninstalling and before reinstalling is needed
-http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
-http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html -
Mac OS X 10.8.5
Reinstalled Creative Cloud app several times. No luck. All other tabs I can view.I am also having the same problem
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Hi there,
I am formatting my Mac and want to know if I can reinstall Creative Cloud Apps from scratch?
I know you're allowed two installs but this wont be a second install as I will be formatting the hard drive and reinstalling.
Is this a case of formatting the HDD and re-downloading or do I need to disassociate the current donwload in some way?
Thank you,
Darren.Hi Akshay,
Thanks for coming back to me.
I forgot to sign out of some apps and the Creative Cloud service.
Will this affect me? The apps were spread across a few screens and I missed some now I see the list on adobe.com
Can you do a force sign out?
Darren. -
I am trying to reinstall Adobe Creative Cloud app on Windows 8 but it won't initize set up
My hubby acidentally deleted my adobe creative cloud apps and when I tried to redownload Creative Cloud it says it is having problems with it
Hi Amanda
I would suggest to run the Adobe Clean tool to remove the software. Then download the updated CC app manager and reinstall the software
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
https://creative.adobe.com/products/creative-cloud
Thanks
Scott -
Apps removed but still showing up in Creative Cloud App. How do I reinstall them?
After installing several apps on my laptop, After Effects, which I use for my business, wouldn't function on my desktop. I didn't know that you had to turn off the creative cloud connection on one computer before going to the other. Since I needed to deliver my projects, I removed the apps on my laptop. Three of them didn't seem to have an uninstall button on them. It didn't show up for some reason for - After Effects, Acrobat XI Pro, and Illustrator. I tried to find all references to them and finally threw every reference to them I could find into the trash. I must have left something in my system still because in the Creative Cloud menu, it shows that I still have those apps on my laptop still and that they are up to date. However, as I said, I threw everything that had to do with those apps that I could find in the trash.
There doesn't seem to be any way to reload these three apps in the Creative Cloud app and since they are no longer in my Applications folder (I'm on a Mac) there is no way to uninstall or do anything else.
How can I clear out the piece of software that thinks these three apps are still installed so that I can reinstall fresh versions? Thanks.Run the cleaner tool and reinstall.
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
I've downloaded the Creative Cloud app but the App tab says there is a download error and to contact support. I have tried uninstalling and reinstalling and am gettting the same message. I'm running OS X 10.9.3.
Blakey if you are receiving a download error then please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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In an effort to correct an issue with my creative cloud, I deleted bridge cc. Now I need to reinstall but it shows up in my creative cloud app as up to date without the option to download. How do I access it to download and reinstall?
Bmullinax please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Bridge CC.
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How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App?
Sorry, my English is not good. I have a Creative Cloud app on my computer. I used the CC applications such as Ps, Pr, Au ... of two days, but I had to do a system restore two weeks back. Now re-installed Creative Cloud on my computer. I do not have Ps, Pr, Au ... on the computer but on the App Cloud Creative sees them as installed on the computer. So I can not reinstall them because I do not give permission, it is only optional update, but I do not like, because they do not want on your computer. How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App? Please help, I have a little time.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
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Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?
Hi Jakegosselin,
Please refer to the below article.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
Thanks -
Windows 7 reinstall and Creative Cloud app downloads
I recent had a custom computer built for Photoshop and Premiere Pro. I purchased Creative Cloud and had downloaded Photoshop CS6, Lightroom 4, Premiere Pro CS6 and AfterEffects. Over this weekend, Windows 7 Professional began to fail and now it has to be reinstalled on the Boot Drive - erasing all programs already on that drive, including the four Creative Cloud apps I downloaded.
My question is: When the new Windows reinstall reformats the C: Drive and wipes it clean, can I re-download the Creative Cloud apps to the same computer without it registering as another download destination? Creative Cloud lets be put the apps on two computers, but this will be the same as the original. How do I get it to register so that I don't use up the second destination?Hi Rcheek6,
Yeah, that should work okay. If for some reason you attempt to activate on too many computers it gives you an option to "De-activate All". That may not even be required here.
Hope that helps,
-Dave -
I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??
WHAT download error?
A12... download & install error http://forums.adobe.com/thread/1289484
-more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
or
Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
or
Error 46 may be caused by Comodo internet security
-Comodo may kill install https://forums.adobe.com/thread/1460361
or
What is the exact error code that you see?
-try some steps such as changing browsers and turning off your firewall
-also flush your browser cache so you are starting with a fresh browser
http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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