Reinstalling creative cloud to my computer

I've had to remove/uninstall all the applications on my computer, including all my creative cloud files and downloads. I now want to reinstall them, but I can't seem to do it, nor find the download manager/assistant anywhere to download. I've been going in circles round the website with no luck and no sign of any helpful advice. I have a creative cloud account which I am paying for. Why can't I download the apps again?

Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

Similar Messages

  • Unable to reinstall creative cloud into new computer

    It says this code has been redeemed, what should I do?

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
    -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
    -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    If no
    This is an open forum, not Adobe support... you need Adobe staff to help
    Adobe contact information - http://helpx.adobe.com/contact.html
    -Select your product and what you need help with
    -Click on the blue box "Still need help? Contact us"

  • Reinstall Creative Cloud on a new computer

    My computer won't boot preventing deactivation of Creative Cloud. If I get a new computer how can I reinstall Creative Cloud?

    Hi Weyoun7,
    Please refer the knowledge base article giving install instructions: http://helpx.adobe.com/creative-cloud/help/install-apps.html.
    Refer the article for activation related issues: http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html.
    Regards,
    Romit Sinha

  • I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone kn

    I have just reformatted my drive and reinstalled creative cloud and lightroom. When i open it, it says there is another version running the catalog and i have to switch to it to fix the problem, but there is no other version on my computer. Does anyone know how to fix this?

    Where did you put the LR catalog?
    Did you install the same version of LR, which one?
    OS and version?
    Open the folder where the catalog (*.lrcat) is located. If you see a file with lock in it while LR is not running, delete it.
    Now try to start LR again.

  • Had to reformat my computer how do i reinstall creative cloud

    had to reformat my computer how do i reinstall creative cloud.
    after being hacked. So I need to reinstall everything.
    I renamed the computer so I not sure how to let abode know that this is just a reinstall.

    Welcome to Adobe Forum,
    The CC has been activated twice.
    You need to deactivate it from PC,
    When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from pre installed machine, Open any Adobe CC application > Help Menu > Signout.)
    Next it will allow you to activate on your new machine,
    Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
    It will reactivate the CC on the first machine.
    You have already deactivated it from one machine, hence you can activate it on third computer.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
    In case the is still not resolved, please contact Adobe at
    http://adobe.ly/yxj0t6
    Regards,
    Rajshree

  • Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe.

    Have installed creative cloud, but while the apps read "up to date," they are not even installed and cannot be opened. Have uninstalled and reinstalled Creative Cloud/Adobe. Horribly frustrating. This is my second computer for installing creative cloud. Does that make a difference?

    Hi Jakegosselin,
    Please refer to the below article.
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
    Thanks

  • Problem Re-Installing Creative Cloud - trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No

    trying to uninstall and reinstall creative cloud bc of problems. encountering Error Code: 86 - "Another version of Creative Cloud desktop is currently running. To continue, pls quit that instance and click retry." No other CC exists on my computer anymore. Advice?

    If you are on MAC Open Activity Monitor and check for Creative Cloud, it it Running Quit it
    MAC HD /Applications/Utilities/Activity Monitor
    If you are on Windows check in task manager
    Ctrl + shift +  Esc keys

  • I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    I am trying to reinstall Creative Cloud with all my apps, however I have a download error: Please retry and try again or contact customer support??

    WHAT download error?
    A12... download & install error http://forums.adobe.com/thread/1289484
    -more A12... discussion http://forums.adobe.com/thread/1045283?tstart=0
    or
    Code 6 & Code 7 http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
    or
    Error 46 may be caused by Comodo internet security
    -Comodo may kill install https://forums.adobe.com/thread/1460361
    or
    What is the exact error code that you see?
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photosho

    I downloaded Photoshop CC but I start experiencing trouble, so un-istalled Creative Cloud and Photoshop CC. I then reinstalled Creative Cloud but I am not having trouble reinstalled Photoshop CC. Nothing seems to be working, it just shows me that Photoshop is up to date and ready to use and its not installed on my computer anywhere.

    Rattler2015 please see CC desktop lists applications as "Up to Date" when not installed - http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html for information on how to reinstall Photoshop CC.

  • Reinstall creative cloud

    Just got my computer fixed after it crashed. I have to reinstall creative cloud, but it says it's already been used. What do I do?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscriptions may not be in use at the same time
    Remove license on a computer http://forums.adobe.com/thread/1442423?tstart=0 may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/error-maxium-acitvation-exceeded.html

  • Problem with reinstalling creative cloud

    Hello, I recently downloaded creative cloud and then subsequently photoshop cc. I was only actually able to use it once and then later that day when I turned on my laptop it then told me that there was a problem and that my computer needed to revert back to a time before there was a problem and that meant that creative cloud and photoshop were removed. I then went back to reinstall creative cloud and i got a very confusing message.I have attached a picture of the message that displays, I have no idea what to do. Any help would be greatly appreciated.

    Hi, i haven´t the answer, but 2 or 3 days ago, when i install the photoshop cc too i have a problem, when restart my pc appear a error then was needed return the pc the past point restored, because no start, from thats day, daily hace problems with the products from the cloud...
    Try using the clean tool by adobe, was very crazy that tool, but, using him i reinstall the software, but even i have problems...

  • Cannot run or reinstall creative cloud

    I am unable to run, or reinstall creative cloud. I received an error code of 214 when trying to run the update and an error code of 204 when trying to install using a new download. I was unable to find any concrete information on the adobe site other than "contact customer support" but I am unable to easily find that information as well.
    thanks for the help!

    You may need to reinstall AFTER running the cleaner
    Sign out of your account... Uninstall... run the Cleaner...
    -http://helpx.adobe.com/creative-cloud/help/install-apps.html (and uninstall)
    -using the cleaner after uninstalling and before reinstalling is needed
    -https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    -Restart your computer... Sign in to your account... Reinstall
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why cant I install creative cloud on my computer?

    I had creative cloud on my computer and I was 1 day into a trial membership.  Then my computer crashed and I had to gop back nowe it is gone and it wont reinstall.  When I click the icon to download it satrts then always goes to this
    Why I need help!

    You may need to run the cleaner before reinstalling
    -http://forums.adobe.com/thread/1408331?tstart=0
    -http://forums.adobe.com/thread/1398961?tstart=0
    -and http://helpx.adobe.com/creative-cloud/help/install-apps.html
    -using the cleaner after uninstalling and before reinstalling will usually help
    -http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html

  • I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

    I lost my Creative Cloud app when I had a system crash on my old 13" Mac, how can I reinstall Creative Cloud onto my new 15" Mac?

    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscription activations may not be in use at the same time

  • I reset my conmputer how do i reinstall creative cloud

    I had avirus on my computer so I had to fully wipe it and I had creative cloud on my computer before. I tried to reinstall it but it will only let me do it as a trial help

    Does your Cloud subscription properly show on your account page?
    If you have more than one email, are you sure you are using the correct Adobe ID?
    https://www.adobe.com/account.html for subscriptions on your Adobe page
    If yes
    Some general information for a Cloud subscription
    Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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