Reinstalling creative suite - serial number not recognized

I'm reinstalling an old version of creative suite (4) does not recognize the serial number (which i double checked on the "my products page") so I can upgrade it
So irritating.
O/S win 8.1 hardware surface pro 3
Help please some one from Adobe!

Error "The serial number is not valid for this product" | Creative Suite

Similar Messages

  • Can't install Illustrator from Creative Suite (serial number not recognized)

    Years ago, I bought the first Creative Suite (upgrade). Illustrator was working fine on my old computer. Since then, I've upgraded Photoshop and Dreamweaver individually (I didn't upgrade Creative Suite).
    Now I need to install Illustrator on my new computer, but the installation fails:
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    I tried looking for an Adobe phone number, but no joy.

    > Which versions of which software do you have exactly?
    Have, or installed?
    I have Photoshop LE, Photoshop 4.1 (I think it was -- the first version with layers), Photoshop 5.5, Photoshop 6, Creative Suite, Photoshop CS2, and Photoshop CS5.
    After I purchased Creative Suite, I just wanted to upgrade the individual programs rather than the whole Creative Suite. However, I believe I purchased upgrades all along the way.
    For Dreamweaver (though not the issue here), I started with the Macromedia programs, so the upgrade line started 'way back at Macromedia (and the installation of Adobe DW upgrades requires live tech support; unfortunately, as I can no longer find a phone number for Adobe, I guess I'd better hope nothing ever happens).
    Anyway, does that help? You can see why I don't want to reinstall all those versions just to install Illustrator.
    (And thanks for your help.)

  • Serial number not recognized when I update lightrrom

    serial number not recognized when I update lightrrom

    More specifics might be helpful, but try this info site
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    Serial number not recognized need help
    <Edited by Host>

    Not recognized where? And what sort of help are you hoping for from us, your fellow users?

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    That's a shame. But I suspect it's temporary. I think you get 90 days from the date of purchase to get the free upgrade. I assume that Apple will be better able to deal with this issue as we get closer to the release date.
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    For those that may have missed it or haven't tried yet, here's the sign-up page where you are supposed to be able to register online. You can also download the form and send it in the mail.
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  • Creative Suite CS5.5 not recognizing my serial number

    I have Creative Suite Design Standard CS5.5 and my Illustrator and InDesign crash on opening (error -108). I uninstalled both programs. I did the following:
    Installed Creative Suite Design Standard again from this link: Download CS5.5 productsComputer doesn't recognize the .dmg file (says it doesn't recognize disk image)
    Installed Illustrator separately and it doesn't recognize my serial number
    I'm assuming my serial number is only for the Creative Suite Design Standard and that I can't use it on individual programs, but why isn't my computer recognizing the disk file? I have enough storage on my computer for it. What should I do?
    This was the message I got originally (before I uninstalled everything).
    I even tried to download a trial version of Illustrator CS6 because I have a project due, and that crashes before it opens. There must be a way to get my programs back, especially as I paid for them in the first place.

    I'm assuming my serial number is only for the Creative Suite Design Standard and that I can't use it on individual programs, but why isn't my computer recognizing the disk file? I have enough storage on my computer for it. What should I do?
    correct.
    you probably have an incomplete/corrupt download.  retry and check to make sure the file size is correct.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • BOGUS CS2 Creative Suites serial number need solutions

    So I own CS2 Creative Suites Premium and it has been working a treat on my Macbook Pro with no issues at all. My harddrive did decide to pack in after water damage got it fixed tried my Adobe it did not work, and after tlaking with the Adobe helpline and going onto the CS2 section for an alternative serial number so I can still use my product it also does not work.
    What is the solution?
    Adobe what do you have to say for yourselves?
    And I am not interested in Creative cloud and I cannot afford CS6

    I am checking this old thread in need of a few answers. My iMac G5 (OS 10.5.8) running CS2 Professional had a drive failure. So, right now I am unable to access any of my artfiles. But I had an extra copy of CS2 Professional from a previous purchase and tried to load it on an older G5 iMac (OS 10.5.8). Ran in to the same activation issues. So, went online to the Adobe site, downloaded the CS2 files provided. But, as described earlier, the site did not provide or make available the last 2 Disk Images for the Professional Suite - which includes Acrobat 7.
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  • Student Edition of Creative Suite Serial Number Problem

    From my University of Wisconsin school system I purchased Adobe Creative Suite 3 Web Premium. The box provides me with a coupon code which I need in order to obtain my serial number. It says to go to www.adobe.studentlicensing.com to get the serial number. However, this website does not work. Is the because I cannot activate the product until fall when school starts? Or did the website simply get changed? I've been searching the Adobe website for a while now and I cannot find a place where I can enter my coupon code to get the serial number.

    Same here. Is it that you cannot get to the website or that it doesn't work properly once you are there?
    - Dov

  • Serial number not recognized when installing.

    I bought Acrobat Standard XI off the Adobe website.  When installing the serial number is not recognized.  The drop down box for selecting which product I bought has a selection for Standard X but not Standard XI. 

    Hi brabski
    The download link is for the retail version installer so if you do have a volume license then you need to download the installation files from
    https://licensing.adobe.com/.
    Below is the link to contact for support:
    https://www.acrobat.com/misc/en/contact-support.html
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  • IPod Shuffle's serial number not recognized...is this an issue?

    I accidentally hit Never Register in iTunes, so I decided to register my new iPod Shuffle at www.apple.com/register. Well, my shuffle's serial number is not recognized. 10 tries, and it doesn't seem to exist.
    Is this going to be an issue in the past? I've checked it again what iTunes has, the box and the device, and nothing works.
    Thanks!

    well, im having the same problem..when i hooked up the ipod shuffle to te computer using the USB outlet, a pop-up came up and said that it malfunctioned and suggested that we get a new one. maybe thats your problem too?

  • 600MHz iMac Serial Number not Recognized!

    I just purchased a 600MHz iMac from ebay and Apple does not recognize the serial number! I tried going to www.apple.com/support and checking the status and I tried registering the product but I keep gettin this message:
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    The serial number is in the form: RN106xxxxLB
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    836/3282
    Hi Brandon,
    If it runs Mac OS X, look
    from Apple Menu > About This Mac (click-click-click the grey line that says "Version...").
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    --> http://docs.info.apple.com/article.html?artnum=300266
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    Another website can (hopefully) give you more info:
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  • Re: Satellite Serial number not recognized by Toshiba support

    Hello,
    I possess an A200 satellite laptop, and I am not able to find any driver for it on Toshiba site !!
    - its serial number (X8172841K) is not recognized , the message is : "Sorry , your product cannot be found" [translated from French]
    - the support site cannot detect my laptop model
    - none of the drivers that I have downloaded (closest to A200) accept to install
    Can u help me ?
    Regards,
    Sbastien (France)

    If the serial number is not detected by Automatic detection you can find drivers manually.
    Maybe you have the same A200 as friend of mine. His notebook has part number PSAE6E.
    To find right drivers please visit Toshiba download and support page under http://eu.computers.toshiba-europe.com > Support & Downloads > Support Homepage and at the bottom you will find link Download drivers.
    Go there and choose your notebook model with right short model number.
    If you need more help please let me know.
    BTW: have you tried to find right drivers on Toshiba France support page?

  • G5 serial number not recognized

    I have purchased a new Mac G5 last weekend from Mac Mall (probably excess stock). I have just registered the machine and the feedback from the Apple site registration process tells me that the serial number I entered is not recognized. I verified it from system profiler on the machine to make sure I entered it correctly and I did. So what does this mean?

    Just to close out this post. I did receive ack from Apple via e-mail that the machine has been registered. I presumed that possibly because the G5 is discontinued, the new machine serials are anticipated by the system so didn't recognize mine.
    Thanks
    Jeff K
    www.brushandbard.com

  • Creative Suite serial number

    Hi,
    I bought Creative Suite 4 student edition  awhile back when I was a student. It is working fine but I am worried that if my computer crashes I will lose it. I can't find the serial number anywhere ( I have looked in all the usual places). It didn't come on the box like other Adobe products.
    Can anyone please help me.
    Very Frustrated
    Bene

    If you registered the software it would be available to your account on Adobe.com.
    Bob

  • Full version of Adobe Acrobat XI Pro for Mac - serial number not recognized

    I just bought the full version of Adobe Acrobat XI Pro for Mac as a download. I installed it, but it does not recognize the serial number which Adobe sent me!! Does anyone know a solution to this bizarre problem?

    Hello again,
    Unfortunately, your suggestion doesn't resolve my problem. I never had an older version of Acrobat (9 or 10) installed on this computer, which is a completely new Mac.
    The only Acrobat package I had previously is the TRIAL version of Acrobat Pro XI ...
    Can you suggest a solution?
    Thank you!

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